Social Services Team Leader
Resume:
Stacy Jackson
Washington, DC *****
*************@*****.***
Professional Summary
EXPERIENCED: Well versed in social work, program development, service coordination, and other areas relating to social services with federal, state, local, nonprofits, and private funded organizations and programs.
RESULT DRIVEN: Peak performing, collaborative professional offering demonstrated success in establishing strong working relationships, facilitating high levels of productivity, containing costs, and attaining optimal results.
ADVOCATE: Experienced in supporting youth, elderly, adult, military, and disabled populations with tact, diplomacy, and ease.
RESPECTED TEAM LEADER AND PROACTIVE PARTNER: Utilizes a collaborative approach that engages teams and individuals across organizational functions to achieve shared goals. DETAIL ORIENTED: Balances big-picture vision with keen attention to detail to ensure favorable outcomes. INFLUENTIAL COMMUNICATOR: Able to work in team environment to pinpoint business needs and deliver innovative solutions.
RESOURCEFUL AND VERSATILE: Agile facilitator with demonstrated ability to help groups solve problems and build consensus towards enhancing safety for vulnerable populations. Offers flexibility and adaptability to continually changing workplace conditions and fast-paced environments. Willing to relocate: Anywhere
Work Experience
Director of Social Services
LIFE CARE CENTER of ELKORN-Elkhorn, NE
January 2024 to Present
The Social Services Director planned, developed, and directed the overall operations of the social services department to ensure all medically-related emotional and social needs of patients are met in accordance with all applicable laws, regulations and social needs of patients are met in accordance with all applicable laws, regulations and Life Care standards. Implemented a social services programs that meet the medically-related social and emotional needs of the patient as well as the State, Federal, corporate, and division guidelines. Acted as a patient advocate and provided education to the staff regarding patients rights, charted appropriately and in a timely matter. Assisted patients and families through education, financial planning assistance liaison with community agencies. Recruited selected, hired, trained, evaluated, counseled, and supervised social services staff. Exhibited excellent customer service and maintained a positive attitude toward patient's and the patient's families. Demonstrated dependable skills and regular attendance. Concentrated and used reasoning skills and good judgement with sensitive matters such as hospice, memory care, and long term care options. Facilitated home health options for patients when discharged from the facility. Communicated functionally and productively on an interdisciplinary team.
Family Support Worker
Family Support Advocates-Omaha, NE
October 2019 to Present
Effectively provide support and guidance to at-risk children and families to assist clients in completing service goals. Creatively provide community and professional resources for meeting financial, emotional, and educational needs of the family to maintain family stability or reunification. Proficiently participate in family team meetings and supervise visitations to observe, teach, support, and implement service plans. Diplomatically, facilitate collaborations between clients and other members of treatment team. Timely complete and submit genograms, progress reports, assessments, service plans, and discharge summaries in accordance with program and legal requirements. Collect statistics and other data to suggest and implement quality improvement procedures. Services Coordinator
Omaha Public Schools-Omaha, NE
January 2015 to September 2019
Attentively maintained an active caseload, concurrently averaging 50-70 families. Coordinated screenings, evaluations, and assessments. Facilitated the development, review, and evaluation of Individual Family Service
Planning to ensure services are delivered in a timely manner. Conducted home visits with medically and educationally compromised children. Worked with families from a variety of backgrounds, including those experiencing issues with immigration, substance abuse, mental health, and poverty. Facilitated referral and other activities to assist families in identifying available services providers. Early Childhood Inclusion Family Support Worker
Omaha Public Schools-Omaha, NE
January 2014 to December 2015
Coordinated recruitment and registration for the Early Childhood Inclusive program, including Head Start, early childhood special education, and pre-kindergarten programs. Developed and implemented an information and referral network comprised of local community resources. Assisted families in identifying needs and securing resources to remove education barriers. Collaborated with other educators and healthcare providers to maximize service delivery and minimize duplication of services. Maintained timely documentation.
Manager
Siena Francis House Manager-Omaha, NE
January 2013 to December 2014
Screened homeless clients for shelter placement and supervised those who participated in the work experience programs. Arranged medical and psychological appointments. Dispersed medication to clients. Provided workshops on topics such as: Section 8, independent living and job searching skills. Facilitated Narcotics Anonymous and Alcohol
Anonymous groups. Established budgets, managed pick up orders, and input data into the Homeless Management
Information System (a system developed by the U.S. Dept of Housing and Urban Development/HUD). Domestic Violence Support Counselor
Domestic Violence Center of Howard County-Columbia, MD January 2011 to December 2012
Provided telephone hotline coverage and support. Sought out viable options to advocate on behalf of clients.
Collaborated with various agencies and industry professionals to create and implement optimal solutions. Managed case loads, documented assessments, and communicated information to the appropriate parties.
Child and Youth Program Assistant (CYPA)
Fort Meade Army Base-Fort Meade, MD
January 2011 to December 2012
Managed safety and placement of children from military families. Structured activities and special events. Promoted positive interactions and aided in the development of life skills. Implemented program options, schedules, and activity plans. Facilitated program development, coordination, and planning. Interacted with children and youth on indoor/outdoor activities, field trips, etc. Observed for illness, abuse, or neglect and reported findings as needed.
Fostered and developed positive program evaluations, rating scales, risk assessments, and self- inspections. Completed training and professional development. Managed inventories and equipment. Social Worker
District of Columbia Public School District-Washington, DC January 1999 to December 2010
Administered all aspects of program coordination, including: curriculum creation and implementation; integration and adaptation; and assessment reporting. Provided individual, group, and family counseling. Interpreted and synthesized information obtained through psychological interventions. Spearheaded academic programs and services. Provided educational management and preparation for Individualized Educational Plans. Served in coordinating role for Student Support Team, Peer Mediation, and Attendance programs. Championed role as Testing Coordinator for the D.C. BAS and D.C. CAS standardized tests.
Education
Masters of Social Work in Family Medical Social Work Howard University - Washington, DC
1996
Bachelor of Science in Human Resources and Family Sciences University of Nebraska Lincoln - Lincoln, NE
1993
Skills
• Cognitive Behavioral Therapy
• Recruiting
• Experience with children
• Crisis Management
• Section 8
• Mental Health Counseling
• Microsoft Excel
• Group Therapy
• Behavioral Therapy
• Customer service
• Conflict Management
• Infant care
• Agile
• Presentation skills
• Communication skills
• Child welfare
• Microsoft Office
• Interviewing
• Classroom experience
• Meeting Facilitation
• Senior care
• English
• Addiction Counseling
• Education administration
• PTSD Care
• Individual / Group Counseling
• Case Management
• Crisis Intervention
• Applied Behavior Analysis
• Medication Administration
• Program development
• Social work
• Leadership
• Military
• Behavioral Health
• Child & family counseling
• Organizational skills
• Child protective services
• Social media management
• Special education
• Autism Experience
• Computer skills
• Human Resources
• Behavioral therapy
• Motivational Interviewing
Certifications and Licenses
Licensed Clinical Social Worker
LSW
LGSW
First Aid Certification
Social Work License
Driver's License
RN License
QMHP A & C CPR certified
March 2022 to March 2024
Qualified Mental Health Professional for Adults and Children
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