Mechanical Design Client Services
Resume:
David P. Dockendorff
Delray Beach, FL 33484
********@*******.***
Professional Objective
Client Services Representative supporting products using Product Life Cycle Management tools.
Summary
I am a diversified Senior Applications Engineer using PDM/PLM concurrent engineering tools for Product Life Cycle Management. I have extensive experience in Mechanical Engineering with excellent organizational, communication and listening skills. My expertise in improving customer product quality, time to market and cost reduction, I consistently make a positive impact in supporting product applications.
As a Client Services Representative I consistently seek to improve process and production relative to cost reduction and process optimization. As a technical leader I have supported Client Services, Technical Sales and Educational Services as a self-motivated and valued team player.
Employment Experience
AJA International Inc. 2010-2024
Quality Assurance Manager -Major Accounts Responsibility Hingham, MA
*Subject Matter Expert supporting customer product applications as trainer, mentor for implementation of best practices.
*Project Leader associated with process and production improvement relative to cost reduction and process optimization.
*Collaborate with Sales, Marketing, Production and Inspection to attain excellent customer satisfaction.
*Motivated customers and improved their skills and knowledge of products using my vast product knowledge.
Parametric Technology Corporation, 2007-2010
Senior Engineering Consultant - Needham, MA
Sr. Educational Consultant supporting Global Systems for North America to promote the sales and services of PTC products.
*Pro/E MCAD applications support as trainer, mentor and consultant supporting design for manufacturing best practices applications.
*Assist product data managers and end users with processes and production improvement relative to cost reduction and process optimization using Pro/E applications for solid model and sheet metal design, drafting and assembling . CAM applications using NX and Pro/E Milling. I also supported data base management using Windchill PDM Link, Project Link, Cad Data Management and MPM Link.
*Lead Trainer at Corporate Headquarters to oversee the Needham, MA training facility.
* Enhanced the quality of software and documentation by assisting development in testing update versions of products.
Randstad Inc. at Bose Corporation, 2005-2007
Senior Design Engineer - Stow, MA
Mechanical Engineer of Automotive Systems Division products and Media Group using MCAD R&D for manufacturing.
*MCAD Designer of assembly components and drawings using Unigraphics NX applications as trainer, mentor and design for manufacturing best practices applications,
*Assist product data managers with process and production improvement relative to cost reduction and process optimization using PTC Windchill PDM/PLM.
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David P. Dockendorff Page 2
Palmer Manufacturing, 2003-2005
Senior Manufacturing Design Engineer - Malden, MA
Process Management and Engineering programmer of automotive and aerospace products using CAD/CAM design for manufacturing.
*Designer of Assemblies/Parts and Fixtures/Tooling using Unigraphics CAD/CAM/CAE applications as trainer, mentor and design for manufacturing best practices programmer.
*Project Leader associated with process and production improvement relative to cost reduction and process optimization.
Cad Potential 2001-2003
Senior CAD/CAM/CAE Mentor, at GEAE Lynn, MA and GEPS Schenectady, NY
Support Unigraphics CAD/CAM/CAE MCAD applications as trainer, mentor and design for manufacturing best practices.
Provide expert technical leadership in training/mentoring and best practices.
MECoE team member for Supply Chain whose charter is to save GEAE 35 M
by implementing best practices of Unigraphics applications.
Project coordinator of Engine components in Hooksett, NH and Engine Duct composites in Albuquerque, NM
Design parametric 3D models for C NC programs using GPM post processing and Vericut validation.
Design concurrent engineering assembly files for drafting and manufacturing using iMAN PDM
GEPS Steam Turbine project trainer, mentor, and best practice implementation for transition from 2D to 3D MCAD with V18 Unigraphics applications.
Unigraphics Solutions 1984-2001
Senior Applications Engineer, Waltham, MA
Supported Boston Training Center as a Technical Leader and Instructor of software products. Provided Pre/Post Technical Sales support of Unigraphics products and Professional Services support of MCAD Best Practice Implementation Applications.
Excelled in providing technical leadership in training, technical sales and
systems administration through the operation of a regional training center.
Motivated customers and improved their skills and products using vast product
knowledge as a certified instructor/mentor and best practice implementation .
Enhanced the quality of software and documentation by assisting development in testing update beta versions of products.
Exceeded the requirements of customers when assessing their skills and implementation of design software by offering best practice solutions.
Gained respect and trust when interfacing with internal team members and customers
enhancing product base using excellent trouble-shooting skills.
David P. Dockendorff Page 3
Johnson & Johnson Products Inc, 1982-1984
Engineering Programmer, Braintree, MA
CAD/CAM Programmer integrating design to manufacture for production of orthopedic implants. Customizing software for product quality, cost reduction and optimization of applications.
Demonstrated instrumental flexibility when interfacing with tooling, designing, and manufacturing departments to implement processes for new products.
Greatly improved quality and time to market by creating custom (CNC and GRIP) application programs.
Education:
Associate of Science Electro-Mechanical Engineering - Massasoit College –
Brockton, MA
Professional Development:
Langevin Professional Certified Training completed for “Train the Trainer “courses.
Technical Training:
UGNX Design Certified Professional, Master Certificate Program in Design and Drafting, Instructor Certified in Practical and Design Applications, Drafting, Free Form Features, Sketcher and Cad Transition.
Technical Skills:
Languages - Basic, Fortran, RPG, GRIP
Software Systems – Windows 10, XP and Unix
Network Systems – Virtual Reality (VMWare) connections and
Intranet VPN connections access.
Applications - Ungraphics, Pro/E, Solidworks, MS Office Suite, UG Teamcenter and PTC Windchill ) PDM /PLM Systems and VMWare
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