Business Administration Program Manager

Gerard Syllien

*** ********** **, ******, ** ****0.

Phone: 617-***-**** - Email: ********@****.***

EDUCATION:

Fitchburg State University, MA May 2021

Master of Business Administration – Accounting – Health Care Management

Lesley University, Cambridge, MA May 2019

Bachelor of Science - Business Administration - Management

Bunker Hill Community College, Boston, MA May 2018

Associate of Arts - Business Administration - Management

Institute of Superior Science, Politics And Justice, Port-Au-Prince, Haiti June 2009

Bachelor of Science - Judicial Science and Law

CERTIFICATES:

Boston Career Institute, Brookline, MA

Medical Assistant, Billing, Coding June 2012

GC Computer Center, Boston, MA

Banking Teller August 2003

RELATED EXPEREIENCE

Ryan White Program Manager – Catholic Charities Yawkey Center, Boston MA October 2019 - Present

. Support the mission and vision of Catholic Charities and Dental: Comply with Catholic

Charitie’s Employee handbook, Compliance Plan and the policies and Procedures Ma

Nuel.

. Ability and willingness to accept direction from supervisor

. Practice a culture of safely to reduce or prevent risk of injury, claims, loss, or liability by

Utilizing the Risk Management and Infection Control Plan.

. Perform responsibilities with accuracy in a timely manner with high-quality standard to

Yield improved compliance, quality, and patient outcome measures.

. Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability in

Accordance with both internal and external established Risk Management and Quality

Control measures.

. Advocates for clients and assist them in the procurement of benefits and services.

Provides necessary information, referrals for established care plans and advocate for

Client’s needs.

. Maintain a caseload of 30-50 clients (Caseload may be below 30 based on acuity level

Of caseload and with prior approval from supervisor).

. Follow all confidentiality and HIPAA guidelines and protocols.

. Increase relationships and communication with another Health Program, identifies, and

Socioeconomic backgrounds. Individuals with life experience in these areas contribute

To our ability to serve this population more effectively.

. Demonstrated person-centered approach and familiarity with trauma informed systems

And restoratives practices.

. Ensure clients are enrolled in medical care and receive appropriate referrals to needed

Services as established in the case plan. Services include, but are not limited to : me

dication.

Assistance, housing, mental health counseling, substance abuse counseling, legal ser

Vices, etc.

. Conduct a comprehensive assessment and administer an acuity scale to determine the

Medical, psychosocial, and social service needs of clients. Assessment is completed at

Intake and every six months at minimum. Face to face and phone contact with clients is

Completed at minimum of once monthly.

. Responsibility for facilitation of interdisciplinary case conferencing meetings, preparation

Agenda, meeting notes and action plan.

. Conferencing meetings, weekly new case reviews, and other activities as desired by

Supervisor or manager.

Case Manager – Charles River Center, Needham Ma April 2015 – May 2022

•Helped clients meet developmental goals, help clients manage their accounts money.

•Ensured that MassHealth and DDS regulations were met

•Established and coordinated Housing search, Section 8, Snap benefit, TAFDC, Outreach, Complete individual prescreening, Intake and case note process.

•Attend to individuals and families seeking to be admitted to the program. Homeless Prevention, HIV Case management

•Assist clients in developing and maintaining supportive networks and identifying community resources.

•Recruit, train and supervise new employees, volunteers and interns for the case management services.

•Audited paperwork for admission and administered all paperwork.

•Attendance at internal, external meetings and trainings.

•Other responsibilities as required.

Nursing Assistant - Lahey Health Medical Center, Burlington MA May 2009 – 2019

•Caregiver, label client’s clothes, and organize clients, Intake, Outtake

•Shower, dressing, toileting, finding, sitter, and record data

•Transfer bed to chair, Bedpan, Urinal, G-tube, Hoyer lift, Vital sign, Blood sugar

Medical Assistant - Hyde Park Health Associates, Mattapan, MA January 2003 – April 2008

•Greet, register, and triage incoming patients in an urgent care facility

•Train staff to facilitate more efficient patient flow and deliver a high quality of customer service

•Assist physician in the examination and treatment of patients within facility

General Manager - Kentucky Fried Chicken, Waltham MA December 1998– 2003

- Successfully hired, trained, and managed 18 employees

- Prepared bills, staff tax forms, account statements, and general ledger postings.

- Resolved Issues of customer dissatisfaction and product deficiency

Loan Officer – Sogebank, Port-au-Prince, Haiti January 1994 – November 1998

•Teller banking, customer service, and relationship managing

•Loan analysis and decisions

•Record and track cash flow, account management

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