Office Support Human Services
Resume:
JUANA PUMAROL
Port Charlotte, FL [Phone Number] [Email Address]
Bilingual – English/Spanish Office Support Human Services Remote-Ready
Professional Summary
Dedicated and bilingual office support professional with over 9 years of experience in intake coordination, patient data management, and insurance communication. Skilled in Microsoft Office Suite, electronic records, and clinical documentation systems. CPR and First Aid Certified with strong knowledge in drug and alcohol abuse prevention. Committed to efficient, compassionate service in healthcare and human services environments.
Professional Experience
Cornerstones, Org. – Intake & Prevention Coordinator
Virginia 2014 – 2023
Collected, reviewed, and managed patient intake forms and confidential records for community clients.
Served as liaison between patients, clinicians, and external agencies, ensuring smooth communication and follow-up.
Trained and cross-trained in Microsoft Office, Excel, and internal case management systems.
Conducted assessments for clients facing substance abuse and referred them to appropriate treatment services.
Maintained meticulous documentation for insurance and state program eligibility.
Delivered bilingual support to Spanish-speaking clients and staff.
Certifications & Skills
CPR & First Aid Certified
Drug & Alcohol Substance Abuse Specialist
Fluent in English and Spanish
Microsoft Word, Excel, Outlook Remote Communication Tools
Strong Data Entry & Record Management Skills
Excellent Written and Verbal Communication
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