Customer Support General Manager

ED BLEIWEISS

***** *. ****** **** * CLEVELAND, OHIO 44122 * PHONE: 440-***-**** * E-MAIL: *******@*****.***

WORK EXPERIENCE

Dealer Accounting Systems, Inc. January, 2025 – present

Assist and train Harley-Davidson accounting staff on the H-D proprietary ERP system.

Staffing Solutions July 2021 – January, 2025

Accountant at University Hospitals of Cleveland

Reconcile patient payments and refunds for 16 hospital locations using Excel, bank and hospital patient software

Maintain structured Excel document of daily banking deposits from multiple lockboxes; inclusive of any inter-company processes

Create journal entries to record patient and collection agency remittances

Answer inquiries from internal and external customers via phone and e-mail

Protect organization's value by keeping information confidential

Harley-Davidson Dealer Services May 2002 – December 2020

Field Instructor/Conversion Specialist/Accounting Customer Support

Onsite and remote training to the staff of over 200 H-D dealers in 47 states on the Accounting Module of a proprietary ERP system (Talon ES)

Provide best practices for A/R, A/P, Financial Statements, month and year end close, and account reconciliations

Guide the customer on which reports to use to extract performance metrics

Report necessary concerns, issues, and problems as well as recommendations, alternatives and solutions to the Owner, General Manager and Accounting staff

Software conversions processes used to achieve a successful transition to the new system are:

oPre-installation: help define the project opportunity (scope, assumptions, resource needs) and

help facilitate, manage and communicate the change process associated with installation

oConduct needs assessments to assist the customer in determining which business requirements can and should be automated and counsel the customer on how these automated functions would be integrated with other business processes

oAssist the customer in determining appropriate changes to business strategies and in implementing the changes

oBrings best practice research to bear for the customers; and provides facilitation and other services that aid customers.

oAssist the customer in determining appropriate changes to the organizational structure and implementing the changes.

oAssist leadership with change management

oWork with the customer(s) to develop new processes (business process (re)engineering) and to identify process improvement opportunities, as appropriate.

oPromote adherence to standardized processes, strategic principles, and architectural standards.

oActively share knowledge with other members and improves the tools and processes used by company personnel

Assist program developers with user friendly recommendations and functionality enhancements

ED BLEIWEISS

23319 E. SILSBY ROAD * CLEVELAND, OHIO 44122 * PHONE: 440-***-**** * E-MAIL: *******@*****.***

EDUCATIONAL BACKGROUND

Bachelor of BBA, Accounting, Cleveland State University, Cleveland, OH

TECHNICAL EXPERIENCE

Microsoft Excel (Intermediate), Word ( Beginner), Outlook Mail (beginner) and Zoom (Beginner)

Peachtree(beginner) and Quickbooks (beginner)

COMPETENCIES

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Operational Functions – Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process – Knowledge of and ability to bring a reported problem to successful resolution.

Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

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