Customer Service Representative
Resume:
Norma Finland
Clarksville, TN *****
********@*****.***
I am an enthusiastic, self-motivated, reliable and hard working Administrative Professional. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines. I am seeking a career position that enables me to utilize my skill set and add valuable growth to the team. I require a position that offers long-term potential and stability.
Authorized to work in the US for any employer
Work Experience
Administrative Coordinator
Meals-on-Wheels, Clearwater, FL
Aug 2024 to Jan 2025
Managed day to day operations for meal sites. Meal orders, delivery and proper storage. Maintantained client records and monetary contributions. Schedule and route coordination for meal deliveries. Provided assistance and information to clients regarding health and community services.
Office Manager
Anclote Diesel - Tarpon Springs, FL
September 2023 to February 2024
Managed day to day sop's. Assisted comptroller in Payroll, A/R and A/P. Maintained employee HR and personal files. Maintained vehicle maintenance records and scheduling. Created and maintained work orders and invoices. Maintained staff schedules. Maintained inventory and supply ordering.
Administrative and Billing Assistant
Dobies Funeral Home - Holiday, FL
November 2022 to January 2023
Assisted bookkeeping in payment processing through QuickBooks.
Worked in the Main office providing administrative support to 5 funeral homes and their Funeral Directors. DataEntry,multi-line phone contact, filing, database management, desktop publishing for funeral service packages, processing of veteran services death certificates as well as Customer service
Front Desk/Night Auditor
Tarpon Shores Inn - Tarpon Springs, FL
September 2021 to March 2022
Provided Customer Service to guests during check-in and check-out, as well as throughout their stay. Multi-line phones. Booking, travel and dining assistance. Payment processing and data entry. Provided office and grounds management and security.
Site Manager
Meals-on-Wheels, SiteManager - Wilkesboro, NC
November 2019 to July 2020
Managed day to day operations for meal site. Meal orders, delivery and proper storage. Maintantained facility, client records and monetary contributions. Scheduled weekly activities and monthly speakers. Provided assistance and information to clients regarding health and community services.
Project Mgt - Created and Supervised Volunteer Call Re-Assurance Project during Covid-19 shut downs.
Front Desk/Night Auditor
LaQuinta Inn & Suites - Tampa, FL
2016 to 2017
Provided Customer Service to guests during check-in and check-out, as well as throughout their stay. Multi-line phones. Booking, travel and dining assistance. Payment processing and data entry. Provided office and grounds management and security.
Front Desk/Night Auditor
Master's Inn, FrontDesk/NightAudit - Tampa, FL
2015 to 2016
Account reconciliation, end of business day reports. Liaison between departments to ensure guests satisfaction. Maintained guest records for the entirety of their stay. Provided information regarding local services and events.
Sales Agent
Convergys Call Center - Tampa, FL
2015 to 2015
AT&T Call center, sales
Cashier/Customer Service
Winn Dixie - Tampa, FL
2015 to 2015
Pollo Tropical, Server/Cashier
Food Service - Brandon, FL
2014 to 2015
Office Manager
Alarm Monitoring & Service Inc - Tampa, FL
2014 to 2014
Account reconciliation, invoicing, AP & A/R. Scheduling, Logistics and vehicle maintenance. Managed day to day sop's.
Assistant Coordinator-Volunteer Services
Metropolitan Ministries - Tampa, FL
2014 to 2014
Liaison between departments within the organization or with organizations for which I was recruiting volunteers (e.g. charities and councils) to understand how they work, develop partnerships and assess their volunteering needs. Generating appropriate volunteering opportunities and role descriptions based on the needs of the organization. Raising staff awareness of the role and function of volunteers (groups ranging from 10-100 in number). Ensuring there is appropriate support and training for volunteers (PP presentations and training). Promoting volunteering (internally and externally) through recruitment and publicity strategies and campaigns. Recruiting volunteers and ensuring they are appropriately matched and trained for a position. Monitoring, supporting, motivating and accrediting volunteers and their work. Celebrating volunteering by nominating volunteers for awards and organizing celebration events. Offering advice and information to volunteers and external organizations through face-to-face, telephone and email contact. Worked with multiple agencies across different sectors in order to establish good working relationships to influence decisions about volunteering. Maintaining databases and undertaking any other administrative duties. Prepared brochures and other informational and marketing materials.
Administrative Assistant
Division of Social Services - Charlotte, NC
2013 to 2013
Data entry, Database management.
Collections Account Manager
American Recovery Services - Charlotte, NC
2011 to 2012
Account mgt of $8500/mo. Knowledgeable on the process of 1st party collections on cash-advance and payday loans.
Production Associate
Dystar International, Manufacturing - Charlotte, NC
2011 to 2011
Prepared, and inventoried color swatches to be used in the process of fashion design and clothes making.
Customer Service Representative
Boscov's Department Store - Butler, PA
2009 to 2009
Sales, Customer Service
Assistant Teacher
Butler County Children's Center - Butler, PA
2008 to 2009
Supervisor
Jersey Girl Bakery - Matthews, NC
2005 to 2008
Customer Service Representative
Cigna Healthcare Inc - Charlotte, NC
2002 to 2005
Customer Service, V.I.P. Account Manager
TCI Cable Company - Pittsburgh, PA
2000 to 2002
Education
High school diploma
Skills
Maintain protocol, prioritize workload and complete tasks.
Ability to navigate through various computer programs/office skills with ease and efficiency in data management.
Great rapport and relationship building between upper management/administration to entry-level staff core competencies.
Customer relationship management (10+ years)
Microsoft Office
Google Suite
Office Administration
Management
Research & Development
Microsoft Outlook
QuickBooks
Accounts Receivable
Accounts Payable
Military Service
Branch: Marine Corp Reserves- Vet Rank: Corporal
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