Project Management Manager

ROSHETTA JONES FLUELLEN

*** ****** ***** #*** ******: 214-***-****

Plano, Texas 75023 **********@*****.***

PROFESSIONAL SUMMARY

Professional, goal-oriented project management including product manager/owner with 10 years of experience delivering complete Health Care, IT, and Telecom projects utilizing the project management life cycle meeting and exceeding deadlines. Project management experience from project planning to project closure with high quality meeting/exceeding project deadlines and SLA, CPI, and KPI requirements.

Over 9 years of experience as a validation and verification test manager experience driving end to end testing of hardware and software solutions.

Detail-oriented senior test engineer with 14 years of experience in the telecommunications industry providing leadership and testing for high quality hardware and software applications. Self-motivated to drive testing activities for projects from start to finish, independently and with a team.

Excellent organizational, communications, multi-tasking, and planning skills. Proven track record of success. Able to grasp complex concepts, tools, and technologies in minimum time.

PROFESSIONAL EXPERIENCE

Insight Global – Austin, Texas

Infrastructure Project Manager (March 2024 – February 2025)

Subcontracted to ATOS, Inc working on Baylor Scott and White Health projects

IT service and consulting specializing in innovation and implementation of cloud and infrastructure, digital business platforms, intelligent networking, modern IT infrastructure, technology services, and EVIDN Solutions.

Successful at working and monitoring multiple clinic and hospital projects simultaneously in various locations (relocation, remodel, and new build project from planning, executing, and closing projects)

Managing project performance against the agreed plan and initiating escalation processes when required

Coordinate and manage resources (including Telecom, Core Infrastructure, Network, IS Deployment, consultants, EVIDEN, and vendors) across projects

Management of network closets including network capacity, equipment, and configuration based on customer requirements

Successfully monitored the data migration and installation and setup of computer equipment (servers, laptops/PCs, printers, scanners)

Responsible for engaging project team via kick-off meeting, assigning individual responsibilities and enforcing accountability, developing, and maintaining a budget and schedule to ensure timely completion of project

Responsible for managing team (Telecom, Core Infrastructure, Network, IS Deployment, consultants, EVIDEN, and vendors) on a project-by-project basis with ownership for full project delivery of Go-Live and servicing patients

Monitor day-to-day activities of the technical delivery team and ensure work is progressing as planned

Ensured requirements and project deliverables dates were clearly communicated, understood, and executed by working with the project team to manage schedules, budgets, procurement of equipment and services, and overall project organization

Executed the project life cycle using the phase gate process as defined by the Project Management Office

Created and maintained Project Plan, Project Charter, Project Schedule, Procurement Workbook, and Project Status Reports for multiple assigned projects

Created risks and issues as early as possible to avoid missing planned project delivery dates and escalations

Using ServiceNow, completed timely updates for project updates including project task (percentage complete), project dates, project status (green, red, yellow), decision records, issues, risks, action items, project change request, and project closure.

Attended weekly Baylor Scott and White Health meetings to provide the status of all assigned projects and receive approval to proceed to defined Phase Gate milestones

Attended construction meeting to gain knowledge of construction status and monitoring the completion of construction schedule

Facilitated weekly status meeting with project team members to provide construction status, procurement status, receive project team status, and report actual hours used by the project team

Collaborated with the Baylor Scott and White Health Design and Construction Project Manager or HTPN Project Manager to monitor construction (including risk, issues, project change request) and to report status of project tasks

Attend and reported status of all projects with ATOS Project Management Office

Orion Innovations – Edison, New Jersey

Customer Technical Project Manager (March 2022 – March 2023)

Provide resources to clients

Nokia (formerly known as Alcatel-Lucent)

Design and manufacture communications, ultra-broadband, cloud, IP network, virtual reality, digital health solutions for customers.

Successfully created and maintained project schedules with input from NOKIA delivery team and customers

Maintained management of network closets including network capacity, equipment, and configuration based on customer requirements

Successfully monitored the data migration for existing servers (including backup and restore method of procedure) and installation and setup of new server equipment

Based on agreement from NOKIA delivery team and customer, completed baselines for current project schedules

Completed updates to project schedules as needed for task completion and date modifications

Uploaded deliverables directly to the PMAT tool used as basis for evaluating and accepting deliverables for Project Schedule Creation work package and Project Schedule Update work package

Attended and provided status in customer and internal NOKIA meetings

Scheduled internal NOKIA meetings with agenda and documented meeting minutes for the team

Created and maintained action item register ensuring owner assignment for each action item

Held weekly status meetings with staff to identify the status of project activities and issues

As needed, completed presentations, and delivered presentations to stakeholders and NOKIA team

Successfully tracked action items through resolution and escalated any issues as need

Collaborated with the team to estimate the duration, staffing, and associated costs needed for new major and minor releases and patch sets

Coordinate and manage resources across multiple projects (3G mobile software including HSS, 8790 (AS & SCP), 8792 WebSCE, 8793 SMS) Also, provided recommendations for hardware platform (servers, routers, switches)

Coordinated with team for all equipment ordering and tracked delivery of equipment to NOKIA and the customer

Ensured receipt of all equipment at NOKIA and customer lab

Tracked installation, integration, and testing of all equipment in NOKIA lab

Ensure software and patch release delivery to the customer were completed on or ahead of the schedule date as agreed by NOKIA and the customer

Proactively identified and reported obstacles and potential change request/orders to the Project Manager

On a weekly basis, reported issues/roadblocks and maintained issues register reported in customer meetings

Contributed to technical solution for resolution of NOKIA internal and customer issues for assigned projects

Collaborated with customer to provide resource support and documentation for maintenance windows

Managed and contributed to internal process improvements to ensure meeting/exceeding planned project schedule

Coordinated with engineering team for resource assignment

Ensured lab utilization and configurations to support the customer issues and release contents

With the engineering team, identified the software licensing needs

Managed project scope, project cost, and project budget to reduce scope creep

Provide weekly reports for all projects to management.

Axians – Florham, New Jersey April 2020 – Sept 2021

Design and implementation of IT related and telecom solutions for customers.

Deputy Project Manager (including Product Manager/Owner)

Managed daily project onsite commissioning and testing activities to ensure that the project team is on schedule with customer deadlines for achieving $500,000 monthly milestone payments

Weekly communication collaboration sessions held with the business, to identify current/future needs and any pain points experienced to properly align product backlog.

Updated and baselined project schedule to ensure commissioning and site acceptance testing goals were on or ahead of schedule monthly projections

Collaborated with Project Manager to determine level of effort, staff hours, impacts of project sizing, and release timing prioritization

Management of network closets including network capacity, equipment, and configuration based on customer requirements

Successfully monitored data migration (including backup and restore method of procedures) from installation and setup of computer equipment (servers, PCs, printers, scanners)

Provided schedule of commissioning and site acceptance testing activities including duration and allocation of 20 staff members to the customer on a weekly basis

Engaging of business stakeholders to review intake items for new/enhancement project initiative requests

Proactively identified and reported obstacles and potential change request/orders to the Project Manager

Followed up on time and material payments from change orders

On a weekly basis, reported issues/roadblocks and maintained issues register reported in customer meetings

Utilized Jira to report, updated, and monitored defects found during site acceptance testing, postponed site testing, and closure of completed items

Performed quality reviews of the master trackers for the delivery of test results reporting to the customer

Completed quality reviews of the test report documents for delivery to the customer

On a weekly basis, used Jira to update and submit overall onsite status of commissioning testing progress to the customer

Using Jira reported status of the project daily to upper management

Coordinated training for the project team and Operation and Maintenance team at the customer site

Utilized Procure to create, modify, and submit work blocks for commissioning and testing activities onsite

On a weekly basis, reviewed and approved job safety reports sent to the customer

Collaborated with the Safety Manager on the overall job safety related project procedures/guidelines

Followed up on the status of receiving month milestone payments from the customer for commissioning and testing activities implemented

Managed and contributed to internal process improvements to ensure meeting/exceeding planned project schedule

Attended PBR (Product Backlog Refinement), scrum meetings, demo, and retrospective sessions.

Informed team about safety related information and corrective actions for daily safety and contributed during safety audits

Nokia, Inc – Irving, Texas November 2016 – April 2020

Design and manufacture communications, ultra-broadband, cloud, IP network, virtual reality, digital health solutions for customers.

Hardware/Software Validation and Verification Test Manager (Honolulu Rail Project)

Converted to a full-time employee of Nokia from being a subcontractor at Glow Networks/CSS Corp, Inc. Responsibilities are the same as the test manager position held at Glow Networks/CSS Corp, Inc

Glow Networks/CSS Corp, Inc - Richardson, Texas January 2013 – November 2016

Provide resources to clients

Nokia (formerly known as Alcatel-Lucent)

Design, implementation, and delivery of communication solutions for ultra-broadband fixed access, wireless access, IP networking, cloud networking, oil, gas, power utilities, highways, and railways.

Hardware/Software Validation and Verification Test Manager – Subcontractor

Developed testing and configuration management processes to provide standards for the project

Generated and tracked testing schedule to make sure that test preparation, test configuration, test execution, and test reporting meets the target dates for the project.

Succeeded in developing templates used to provide test procedure and test report documents

Management of network closets including network capacity, equipment, and configuration based on customer requirements

Successfully monitored data migration (including backup and restore method of procedures) from installation and setup of computer equipment (servers, PCs, printers, scanners)

Reviewed contractual, business, and functional requirements to ensure all requirements are concise and unambiguous

Trained domain engineers on testing document templates and terminology

Performed technical reviews of testing documentation to ensure proper allocation of the requirements and testing coverage of the requirements per test phases based on detailed and final design documentation

Coordinated and monitored Factory Acceptance, Design Verification, and Integration Tests including test set-up and execution to ensure the delivery of a quality solution of hardware/software systems

Facilitated customer witness tests with subsystem teams for Factory Acceptance, Design Verification, and Integration Tests to demonstrate validation of requirements with satisfactory test results

Created and revised test reports for witnessed test of subsystems Factory Acceptance Test, Design Verification Test, and Integration Test

Increased revenue for witnessed tests of subsystems Factory Acceptance Test, Design Verification Test, and Integration Test reports milestone payments

Assisted to identify non-conformances/defects and feature enhancements during customer witness test.

Contributed with the subsystem teams in brainstorming sessions to provide the correct solution for non- conformances/defects and feature enhancements found during customer witnessed test

Tracked and completed testing non-conformances/defects and feature enhancements found during customer witnessed test

Assisted quality project manager in the development of quality implementing procedures, internal audit schedules, addressing non-conformance issues, and overseeing re-work to maintain a quality solution of hardware/software systems

Attended and supported external audits with the customer to accurately demonstrate project planning and quality deliverables

Provided structure, administration, and maintenance for the project SharePoint site to ensure that project data was secure and organized

Completed all COMMs Subsystem equipment forecasting with input from procurement manager and individual contributors within budget guidelines

Completed all resource cost forecasting with input from PMO and internal Program Manager within budget guidelines

FUJITSU NETWORK COMMUNICATIONS - Richardson, Texas June 1997 - October 2012

Design and manufacture communications solutions for service providers.

NETSMART 500 Senior System Test Engineer/Test Lead (June 1997 – December 2011)

Prepared estimates for the project testing schedule based on new and modified features of the software to provide accurate schedules

Generated business and functional requirements to ensure coverage of all features

Created Test Plan/Specification (including traceability to requirements) and Test Report

Created, reviewed, maintained, and executed test cases to meet scheduled deadlines

Managed automation and manual testing schedules, assignments, and testing activities to meet project deadlines

Reported status of project including defects analysis to management, development, and quality production management to ensure consistent quality

Managed a collection of process improvement for System Test and Development processes for performance

Focused on Access and Transport including hands on provisioning and testing with DWDM SFP+, DWDM QSFP

Hands on provisioning and testing experience with SFP, SFP+, QSFP, and XFP

NETSMART 1500 Senior System Test Engineer (January 2009 – November 2012)

Prepared scope and test strategy documents and test cases from analysis of requirements to ensure products met customer expectations

Installed weekly software loads and setup equipment (network elements and eval boards) for executing test cases to ensure production schedules were met

Created, reviewed, maintained, and executed test cases to meet scheduled deadlines

Executed test cases throughout software release to ensure products met or exceeded expectations for all test cycles

Proposed and implemented improvements to reduce time in testing and development activities

Focused on Access and Transport including hands on provisioning and testing with DWDM SFP+, DWDM QSFP

Hands on provisioning and testing experience with SFP, SFP+, QSFP, and XFP

CORE QUALIFICATION

Professional Skills: Project Management (including Project Planning, Project Scheduling, Project Execution, Project Closure, Change Management, Risk management), Product Management, Requirements Analysis, Strong Leadership, Client/Server Testing (EMS/ NMS), Data Management, Network Management (including Configurations), Quality Assurance, System Analysis, Software Design, Hardware/Software Testing, Training Coordination, End User Training, Troubleshooter, Agile Methodology, Kanban, Scrum, and Test Case Management.

Telecom Protocols: SONET, SDH, OTN, METRO/ROADM, WDM/DWDM (SFP+, QSFP+), GPON, Long Haul Networks, MSVP, Ethernet over TDM/SONET, Access and Transport (SFP, SFP+, XFP, QXFP), OSP

Products: FLASHWAVE 9500, FLASHWAVE CDS, FLASHWAVE 4100, FLASHWAVE 4500, FLASHWAVE 7500, FLASHWAVE 4300, FLASHWAVE 4010, FLASHWAVE 4020, FLASHWAVE 7120, FLASHWAVE 7420, FLASHWAVE 9410, and FLMs (150, 600, 2400), 7750/7210 routers, 6850/6855 switches, HSS, 8790 (AS & SCP), 8792 WebSCE, 8793 SMS

Languages: HTML, TL1, CLI, C, C++, Java, SQL

Software: Microsoft Project, Microsoft Office 365 (Access, Word, Excel, PowerPoint, Outlook, Visio), FrameMaker, Adobe Acrobat, Mindtouch Deke/WIKI, SharePoint, MS-DOS, NMS (NETSMART 500, FLEXR GT), EMS (NETSMART 1500), SAPs, Rational Team Concert, HP Quality Center/ALM, ClearQuest, DDTS, Enovia Matrix 1, Bugzilla, Visual Source Safe, DOORs, Web library, Citrix, Quick Test Professional, Genetec, Agent VI, Procure, Jira, Confluence, Test Plan Manager, Project Management &Analytical Tool (PMAT), Power BI, ServiceNow (SNOW), Nessie, EPIC, CyberArk

Methodologies: Software Development Life Cycle, Project Management Life Cycle, Software Test Life Cycle, Product Development Life Cycle, Verification and Validation model, Agile Testing, Waterfall Method, Project Management Life Cycle

Operating Systems: Windows (NT, Vista, 2000, XP, 7, 8, 10, Server 2016, Server 2019), UNIX (SOLARIS, LINUX)

EDUCATION

Southern University and A&M College Baton Rouge, Louisiana

Bachelor of Science, Computer Science (Scientific and Information Systems)

East Central Junior College Decatur, Mississippi

Mathematics

CONTINUING EDUCATION

ESD, Construction Safety, Rail Operations Safety, Export Compliance

Test Management, Agile Methodology (Development & Testing), Kanban, Rapid Change, Project Management, Product Management, Scrum

PROFESSIONAL AFFILIATIONS

Member of Alpha Kappa Alpha Sorority, Inc

Member of PI MU EPSILION Honor Society

Strathmore’s Who’s Who Member (2010 – 2025)

Fujitsu Day Awards – 2002 and 2008 (Gold Level)

NOKIA HELP Leadership Program – 2018

REFERENCES

Available upon request

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