Revenue Cycle Customer Service
Resume:
Yolanda Ballou
Washington, DC 20002
202-***-**** phone
202-***-**** cell
***************@*****.***
**************@*****.***
OBJECTIVE
My objective is to make a career change, into the healthcare field
utilizing my healthcare training and accounting experience.
OVERVIEW OF QUALIFICATIONS
Customer Service Experience –administrative
Professional Revenue Cycle - Claim Submission
Experienced in using Medical Coding Manuals – ICD-10CM, CPT, HCPCS
Revenue Cycle Reporting
Medical Administrative Training
HIPAA Compliance Training * Federal/Commercial Insurance Plans
Medical Administrative Front Desk Duties
patient registration, insurance verification, scheduling, triage incoming calls
Accounting Skills
Prepare individual tax returns
Accounts Receivable, Accounts Payable Reporting
Payroll Preparation and Processing
Organize accounting system
General Office Administrative Skills
EDUCATION/TRAINING
Licenses and Certifications
American Association of Healthcare Administration Management (AAHAM)
Certified Revenue Cycle Specialist (CRCS) 3/2025
National Healthcareer Association (NHA)
Certified Billing and Coding Specialist (CBCS) 11/2024
Certified Medical Administrative Assistant (CMAA) 8/2024
Education
University of the District of Columbia – CC/WDLL, Washington, DC
Introduction to Billing and Coding 11/2024
Medical Office Administrative Professional 8/2024
Grand Canyon University
Masters of Education in Elementary Education 1/2017
University of Maryland University College
Masters of Science Accounting/Financial Management 5/2013
Bachelor of Science in Accounting 12/2007
Bachelor of Science in Business Administration 12/2007
EDUCATION/TRAINING cont….
Prince George’s Community College
Associate of Science in Accounting 5/2005
Associate of Science in Business Administration 5/2005
HumRRO Tech
Electric Technician Certificate 5/1989
WORK EXPERIENCE
Lyft – Transportation/ Delivery
Independent Contractor 11/2017- present
Provide customer service while meeting assigned scheduled times
Maintain customer appointment records
Contact One – Temp Services, Washington DC 8/2013 – 11/2017
Office Automation Assistant
Proctor law school test takers
Maintain company documents; prepare, edit print and archive
Utilize various types of office software
General Office Skills
AFSCME, Washington, DC
Telemarketer 9/1998 – 11/2017
Interview clients via telephone calls, concerning political issues
Datay Entry - document client information
Adhere to marketing script while retrieving necessary information
Employment Enterprises Inc.,- Temp Services, Manassas, VA
Office Automation Assistant 10/2009- 06/2012
Proctor law school test takers
Maintain company documents; prepare, edit print and archive
Utilize various types of office software
General Office Skills
State Department, Arlington, VA
Office Automation Assistant 07/2010 – 02/2011
Maintain company documents; prepare, edit print and archive
Prepared timesheets
General office duties
Bell and Sons, Inc., Hyattsville, MD
Accountant/Office Manager 06/03-11/03
Prepare Accounts Payable, and Receivables, documents and post into general ledger
Create new accounts as needed
Prepare aging accounts reports, as well as perform Accounts collections
Prepare payroll for accounting department, including retrieving employee time sheets
Maintain petty cash
Contact this candidate