Remote Customer Service Representative, Data Entry Representative

Nicole McKinnis

***********@*****.*** 757-***-**** Carrollton, VA

SUMMARY

Seeking Virtual Assistant role with 14 years of diverse experience in administrative support and customer service. Proven expertise in managing executive communications, coordinating schedules, and maintaining databases, with experience in Microsoft Word, Excel, PowerPoint, and Access. Demonstrates exceptional communication, problem-solving, and data entry skills, ensuring efficient workflow and high customer satisfaction.

WORK EXPERIENCE

Walmart SuperCenter Newport News, Va

Cashier, Money Center / Customer Service Representative Mar 2024 - Present

• Process financial transactions with precision, ensuring accurate cash handling and reconciliation.

• Deliver exceptional customer service by addressing inquiries efficiently and resolving issues promptly.

• Maintain a high level of customer satisfaction through effective communication and problem-solving skills. 1ProVision Real Estate Services, LLC Hampton, VA

Acquisition Manager Feb 2018 - Dec 2023

• Conducted online research and maintained property databases, ensuring accurate and comprehensive property information.

• Negotiated sales and established strategic relationships with investors and lenders, contributing to successful acquisition outcomes.

Restoration Christian Church Newport News, VA

Executive Administrator Oct 2012 - Jan 2017

• Managed executive communications and coordinated meeting schedules to ensure efficient workflow and time management.

• Oversaw financial documentation and event logistics, contributing to streamlined operations and successful event execution.

Hampton City Schools Hampton, VA

Attendance Secretary Sep 2014 - Jun 2016

• Maintained accurate daily attendance records, ensuring efficient tracking and reporting.

• Engaged with parents and students to address and resolve attendance concerns effectively. Northrop Grumman Shipbuilding Newport News, VA

Manufacturing Material Coordinator / Administrative Assistant Oct 2001 - Feb 2005

• Oversaw data entry and material procurement, ensuring precise tracking and inventory management.

• Developed training materials to enhance and streamline operational processes.

EDUCATION

Weston Distance Learning

Certificate, Office Administration

2021

Southeast College of Technology

Associate Degree, Computer Information Systems

1995

Bishop State Community College

General Education Studies, Computer Science

1993

SKILLS

Strong Communication and Customer Service Skills • Data Entry and Report Generation • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) • Attention to Detail and Accuracy in Documentation • Experience Handling Sensitive Information • Team Collaboration and Problem-Solving Abilities

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