Shift Lead/customer service

Adrienne Gosnell

Baltimore, MD *****

**************@*****.***

+1-443-***-****

Willing to relocate to: Pasadena, MD

Work Experience

Dishwasher/Busser

Bob Evans Farms-Pasadena, MD

February 2010 to November 2024

Cleared and sanatized table folded silverware cleaned dishes assisted with drink and food orders

• Maintained cleanliness and sanitation of kitchen equipment, utensils, and work areas according to health and safety standards

• Operated industrial dishwashing machines to efficiently clean dishes, glassware, and silverware

• Managed inventory of cleaning supplies and notified supervisor when restocking was necessary

• Assisted in the setup and breakdown of banquet events by ensuring all dishes were cleaned and ready for use

• Collaborated with kitchen staff to ensure a smooth flow of dirty dishes from the cooking area to the dishwashing station

• Followed proper procedures for sorting, stacking, and storing clean dishes in designated storage areas

• Performed routine maintenance on dishwashing equipment to ensure optimal functionality

• Adhered to strict timelines for washing, drying, and putting away dishes during busy service hours

• Maintained a safe working environment by promptly addressing spills or hazards on the floor

• Ensured restrooms were well-stocked with supplies such as toilet paper, soap dispensers filled up regularly

• Supported janitorial team in maintaining cleanliness throughout the facility by sweeping, mopping floors, emptying trash bins, etc

• Maintained knowledge of proper chemical usage for different surfaces/materials in order to prevent damage

• Followed established protocols for handling hazardous materials safely

• Worked independently without direct supervision to complete assigned cleaning tasks in a timely manner

• Attended training sessions on proper cleaning techniques and safety procedures Store Employee

7-Eleven, Inc.-Severna Park, MD

January 2004 to December 2010

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Education

High school diploma

Northeast High School - Pasadena, MD

January 2000 to April 2004

Skills

• Bussing

• Administrative experience

• Leadership

• Kitchen experience

• Customer service

• Stocking

• Supervising experience

• Food preparation

• Food service

• Organizational skills

• Cash handling

• Communication skills

• Cashiering

• Management

• Hospitality

• Maintenance

• Restaurant management

• Dishwashing

• Restaurant experience

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