Incident Response Data Governance

EDGAR WRIGHT

Suffolk, VA 757-***-**** *******@*****.***

Citizenship: United States of America Veterans Preference: None

Clearance: Willing to obtain Availability: Immediate Job Type: Permanent, Full-Time

PROFESSIONAL SUMMARY

Results-driven Cybersecurity Professional with experience in data management and client relations, specializing in cybersecurity operations and threat mitigation. Proficient in implementing security protocols, identity and access management (IAM), secure data governance, and utilizing SIEM platforms, logging tools, and firewalls to enhance enterprise security posture. Skilled in intrusion detection and prevention systems (IDS/IPS), incident response frameworks, and network protocol analysis to identify, mitigate, and remediate cyber threats. Certified in CompTIA Security+, Network+, and Google Managing Security Risks, with expertise in cloud security, vulnerability management, and compliance frameworks such as NIST, ISO 27001, and CIS controls. Adept at analyzing network traffic, detecting anomalies, and orchestrating incident response procedures to safeguard critical assets. Committed to continuous learning and proactive security enhancements, contributing to operational resilience and risk reduction.

Areas of Expertise: Network Security, Identity & Access Management, Threat Detection, Digital Forensic, Risk Mitigation

SKILLS & KNOWLEDGE

Network Administration

System Administration

Access Control

Data Entry

Information Systems

Threat Analysis

Cloud Computing (AWS)

Malware Identification

Cybersecurity

SQL

Software Troubleshooting

Python

RELATED EXPERIENCE

Sale Representative 08/2024 – Current

RNDC Ashland, VA Full-Time: 40hrs/wk.

Sales Operations: Principal advisor on revenue optimization and market expansion strategies, driving $2.5M+ in annual revenue by cultivating strategic partnerships with key retail and on-premises accounts, implementing targeted sales methodologies, and increasing market share by 18% within a 12-month period. Leverages advanced data analytics to execute precise sales forecasts, enhancing territory planning and achieving a 22% increase in quarterly revenue through optimized inventory management and promotional analysis. Conducts comprehensive competitive intelligence to identify high-margin product opportunities, resulting in a 15% increase in average order value (AOV) and the acquisition of three major distributor partnerships.

Account Management: Optimizes account management processes for a portfolio of 50+ clients by implementing advanced Customer Relationship Management (CRM) systems, increasing client retention by 30% through data-driven sales strategies, personalized service delivery, and proactive issue resolution. Leveraged business intelligence and predictive analytics to negotiate and secure high-value contracts exceeding $500K, driving product placement optimization, improving pricing models, and surpassing quarterly revenue targets by 25%. Enhanced operational efficiency by automating sales tracking, improving data accuracy by 40%, and reducing manual reporting time by 12 hours per month.

Data Protection: Partners with the IT security team to enforce data governance frameworks and ensure compliance with data privacy standards (e.g., PCI-DSS), implementing encrypted data transfer protocols that reduced unauthorized access risks by 35%. Led cybersecurity awareness training for sales personnel, decreasing phishing incidents by 40% and enhancing adherence to corporate information security policies.

Process Optimization: Optimized sales operations by integrating digital sales platforms, automating client communications, and deploying a sales intelligence system, resulting in a 50% reduction in manual reporting tasks, a 20% increase in outreach capacity, and a 17% revenue growth. Leveraged machine learning algorithms to enhance sales pipeline accuracy, improving customer preference predictions and increasing upselling success rates by 25%.

Warehouse Assistant 06/2019 – 08/2024

Target Distribution Center Suffolk, VA Full-Time: 40hrs/wk.

Logistics Management: Managed $15M+ in merchandise annually, leveraging Warehouse Management System (WMS) to ensure 100% stock accuracy across 250,000+ SKUs, reducing inventory discrepancies by 22%. Led automated inventory audits, decreasing manual errors by 35%, and optimized warehouse workflows to increase picking efficiency by 18% and accelerate priority order fulfillment.

System Implementation: Leveraged advanced technologies—including RF scanners, conveyor systems, SAP ERP, Microsoft Excel, and Tableau—to streamline inventory workflows, reduce documentation errors by 40%, saving $30K annually, and cut delivery lead times by 18%.

Cyber Security: Safeguarded proprietary distribution data, monitored system vulnerabilities, conducted user access reviews to remove 50+ inactive accounts, and training 25+ team members on threat mitigation, resulting in 30% fewer unauthorized access incidents, zero data breaches over 24 months, and a 40% reduction in reported security concerns.

Utility System Operator 04/2018 – 06/2020

South Hampton Boykins, VA Full-Time: 40hrs/wk.

System Operations: Oversaw the operation and maintenance of utility systems (electrical distribution, water treatment, HVAC) for a $15M facility, ensuring 99.8% uptime and implementing predictive maintenance via SCADA systems, reducing unplanned downtime by 32% and saving $250K annually. Designed emergency response protocols, safeguarding critical infrastructure valued at $20M. Conducted system verification reports, improving system reliability by 25%, and analyzed real-time operational data, water samples, and applied advanced mathematical formulas to optimize system performance

Network Security: Spearheaded cybersecurity risk assessments and deployed network segmentation and multi-factor authentication for SCADA systems, reducing unauthorized access attempts by 60%, protecting infrastructure valued at $25M. Collaborated with IT and security teams to implement automated monitoring solutions, improving the speed of anomaly detection and resolution, reducing downtime costs. Troubleshot operational systems and network protocols, resolving technical issues quickly and minimizing downtime. Directed cybersecurity awareness training for over 50 personnel, improving incident reporting and ensuring compliance with NERC CIP regulations.

Data Analysis: Completed daily operational checklists, ensuring 100% compliance with internal and external regulatory standards; oversees bookkeeping and log maintenance to improve audit efficiency by 25%. Analyzed system performance data, delivering actionable insights that optimize resource allocation and reduce operational expenses by $75K annually. Maintained accurate network security logs to ensure compliance with federal regulations (e.g., NIST SP 800-82) and developed incident response logs, mitigating security breaches and reducing network downtime by 20%.

Personal Trainer Lead/Manager 08/2006 – Current

YMCA Suffolk, VA Part-Time: 25 hrs/wk.

Operations Management: Led a team of 10+ personal trainers and support staff, optimizing scheduling, training, and performance, resulting in a 30% increase in client retention. Developed and implemented individualized wellness programs for 150+ clients, improving goal achievement by 35%. Audited inventory, reducing downtime and saving $5,000 annually. Coordinated marketing promotions, driving a 40% increase in membership. Spearheaded youth and after-school fitness programs, boosting participation by 50%, and provided consultations to 200+ clients, achieving a 90% satisfaction rate.

Network Security: Directed procurement, and integration of fitness technology, enhancing client experience and increasing member engagement by 10%. Established secure protocols for managing member and staff passwords in Workday and fitness apps, reducing security breaches by 30%. Trained staff on cybersecurity best practices, improving data protection and reducing security incidents by 20%. Collaborated with IT teams to integrate network security solutions for fitness devices, ensuring data encryption, zero breaches over 12 months, and 100% compliance with data security regulations.

Personal Trainer and Program Operator 09/2002 – 05/2006

Moral, Welfare, and Recreation (MWR) Goose Creek, SC Full-Time: 40hrs/wk.

Program Management: Managed Fitness Enhanced Programs (FEP) for U.S. Navy personnel and families, training over 300 employees and family members on wellness programs and equipment usage, contributing to a 25% improvement in program participation. Opened/closed government facilities, ensuring smooth operations and compliance with safety protocols. Delivered exceptional customer service and support to the Navy, fostering positive relationships that resulted in a 15% increase in client retention.

EDUCATION

Bachelor of Science in Computer Science, Cybersecurity

Southern New Hampshire University Manchester, NH

Associate of Science in Biology

Tidewater Community College VA

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