Data Entry Customer Service
Resume:
PAÑO, HERLYN **** Eastgate Drive,
Fairfield, Ohio
WORK EXPERIENCES :
June 2013 - December 2019 Data Entry
Office of the Sanguniang Panlunsod/Local Government Office City Councilor
Bislig City, Surigao del Sur
Duties and Responsibilities :
- Encoding Data of Minutes of the Meeting of City Councilor.
- Data Entry of Resolutions and Ordinances made by the Councilor.
Aug. 15, 2010 - March 2011 Accounting Staff
360 Degrees, Incorporated
2nd Flr. Benedicto Bldg.Jakosalem
Cebu City
DUTIES AND RESPONSIBILITIES :
·Maintains and processes payroll records and reports for accounting of salary/wages due, accruals, deductions and other payroll functions.
·Prepares salary and wage payrolls including deductions, accruals and the issuance and processing of timecards.
·Monitors the account distribution of salary and wage payments including correcting prior distributions.
·Balances or reconciles assigned payroll records; resolves and adjusts discrepancies; analyzes computer reports to identify and locate sources of error.
·Gathers and analyzes payroll data; makes recommendations and prepares various payroll reports to be submitted to supervisor.
Aug. 12, 2005 – July 30, 2010 Administrative Staff/Coder ASEC ASIA, INC
11/F Asian Star Bldg.
Alabang,Filinvest Muntinlupa City
DUTIES AND RESPONSIBILITIES :
·Encodes and edits international yellow pages directory thru computer using email account from customers at different countries.
·Codes and edits international yellow pages w/ different formula and encodes thru the use of computer.
·Scan and edits international yellow pages from different country thru the use of computer in different programs.
Feb. 15, 2002 – May 31, 2005 ADMIN. STAFF/PARTS VERIFIER
PHILIPPINE FUJI XEROX PHILS.
Edison Ave., Parañaque
DUTIES AND RESPONSIBILITIES :
·Verifies parts availability and make documents for the delivery of parts needed for the machine.
·Dispatches technicians to their respective itinerary for the day re customers needs like machine for repair.
·Verifies caller identity; provides accurate information to the customer.
·Records incoming and outgoing documents.
·Typing inter-office memos, reports, letters using PC (windows ’95,’98 Microsoft word, excel and powerpoint )
·Filing incoming and outgoing memos, letters and documents.
Oct. 22, 2001 – Feb. 15, 2002 CUSTOMER SERVICE ESP.
PHILIPPINE FUJI XEROX PHILS.
Edison Ave., Parañaque
DUTIES AND RESPONSIBILITIES :
·Acknowledges customers concerns.
·Gathers information to determine customers needs, applies problem solving skills and resolves the inquiry effectively.
·Relay information about the resolution f customer clearly and completely.
April 2001 - Oct. 15, 2001 CUSTOMER SERVICE ESP.
ALL ASIA CUSTOMER SERVICE
Diode St., Cabuyao Laguna
DUTIES AND RESPONSIBILITIES :
·Demonstrate knowledge about products and services. Has good understanding of call center policies and procedures.
·Demonstrate good procedural skills; effectively uses systems and tools; follow call guidelines.
·Efficiently handles the customers request; keep the pace of the call moving and manages call time effectively.
April 13, 1998 – Nov. 30, 2000 BEEPER SERVICE SPECIALIST
TELSERV (Telecommunications Svc. Provider) PLDT bldg. Bicutan, Paranaque
DUTIES AND RESPONSIBILITIES :
·Area of work covers the various aspect of serving customers needs and complaints and inquiries.
·Encodes, edits and transmits beeper 150 messages on a citywide, regionwide scale through a console.
June 11, 1997 – Apr. 5, 1998 ADMINISTRATIVE SUPERVISOR
CARMEL IMPORT & EXPORT CORP.
Dayap St., Palanan Makati City
DUTIES AND RESPONSIBILITIES :
·Oversees the actual work the company produces, train new employees in their jobs, give performance reviews and create work schedules.
·Acting as a go-between for employees and managers, and occasionally assist with work as needed.
·Handles and answers phone calls politely.
·Records incoming and outgoing documents.
·Typing inter-office memos, reports, letters using PC (windows ’95,’98 Microsoft word, excel )
·Filing incoming and outgoing memos, letters and documents.
Jan. 26, 1997 – Jun. 03, 1997 ACCTNG. STAFF/ENCODER ABB KOPPEL INCORPORATED Km.23 Bicutan, Paranaque
DUTIES AND RESPONSIBILITIES :
·Responsible for product pricing and computation of materials.
·Encodes prices and computes balances through the use of pc (SCALA, Foxbase, FoxPRO)
·Filing materials requisition, provisionary receipt and delivery receipt.
Oct. 22, 1995 – Jan. 17, 1997 GENERAL AFFAIRS STAFF DABAR ARCHITECTS AND ENGINEERS, INC. Mangagoy, Bislig Surigao del Sur
DUTIES AND RESPONSIBILITIES :
·Data entry estimated project costs estimates using computer (MS word, excel and powerpt.)
·Responsible for encoding company profile and other documents needed.
·Filing incoming and outgoing memos, blueprints and estimates.
·Records incoming and outgoing materials and equipments for inventory purposes.
·Answers phone calls politely.
PERSONAL INFORMATION :
Date of Birth : November 01, 1971
Age : 40
Status : Single
Provincial Address : 460 Tabon, Bislig, Surigao del Sur
Primary School Graduated : La Salle John Bosco School, Incorporated
Secondary School Graduated : La Salle John Bosco School, Incorporated
College : University of San Jose Recoletos Cebu City 1990- 1994
Degree Finished : BSC- BANKING AND FINANCE
Short Course Finished : Graduate 6months Caregiver Course
Shalom Caregiver - 2003
Las Pinas, Alabang Muntinlupa City
SPECIAL SKILLS AND ACTIVITIES :
·WINDOWS 95, 2007, XP,NT
·MS WORD
·MS EXCEL
·POWERPOINT
·FOXBASE/FOXPRO
·ALDUS PAGEMAKER
·SCALA
·INTERNET AND E-MAIL
·DISPATCH
·MICROSOFT OUTLOOK
·ORACLE APLICATIONS – ITTSLIVE
Contact this candidate