Medical Records Assistant Director

Lisa McGhee

RMA/Quality/Manager

*** **** ***** *****, *******, VA 24055 276-***-**** **********@*****.***

SKILLS

● Effectively handling inbound and outbound calls

● Data extraction

● Medication Adherence

● Medical Records

● HIPPA compliance

● Critical thinking

● Care Coordination

● Patient education

● Team management

● Numerous EMR systems (EPIC, Athena, ECW, NextGen,

TalkEHR, CGM, Greenway, Practice Fusion)

● Scheduling visits

● Communication (written & verbal)

● Effectively close Medicare Advantage Care Gaps (part C & D)

● Effectively use LabCorp System and payer portals

(Compass/United)

● Proficient with computers

PROFESSIONAL EXPERIENCE

Assistant Director, Martinsville & Henry County Warming Center

Nov. 2024 - Present

I oversee the daily operations of the center, ensuring that all activities run smoothly, especially during opening hours. This role involves coordinating with staff, managing daily tasks, and addressing any issues that arise. My Key Responsibilities: Oversee daily center operations, including staff scheduling, guest intake, and service delivery. Ensure that the center is ready for guests each day, with all necessary supplies and resources available. Assist with the opening of the center each night, ensuring all procedures are followed. Address any operational issues that arise and coordinate with other staff to resolve them. Supervise and support overnight staff, case managers, and the facility manager. Report on center operations and outcomes to the board or executive director.

Quality Improvement Data Coordinator, Guidehealth

I help ensure the accuracy and proper reporting of HEDIS data by

reviewing charts, performing audits and identifying opportunities for improvement. I review medical records and abstract and document necessary clinical data for HEDIS reporting. I submit supplemental data to appropriate payer portals. I make outbound calls to patients as needed to help collect pertinent information about their open care gaps and to also discuss necessary medication refills needed to help ensure that I have the most up to date information possible. I make many outbound calls to pharmacies to gather needed information to ensure adherence measures are being met by patients. I provide patient education and assist in any aspect of helping close care gaps for patients as needed.

HEDIS Quality Coordinator, UpStream Aug. 2023 – Aug. 2024

I help ensure the accuracy and proper reporting of HEDIS data by

reviewing charts, performing audits and identifying opportunities for

improvement. I review medical records then abstract and document

necessary clinical data for HEDIS reporting. I submit supplemental data

to appropriate payer portals. I make outbound calls to patients as needed

to help collect pertinent information about their open care gaps and to

also discuss necessary medication refills needed to help ensure that I

have the most up to date information possible. I make many outbound

calls to pharmacies to gather needed information to ensure adherence

measures are being met by patients. I provide patient education and

assist in any aspect of helping close care gaps for patients as needed.

Practice Team Manager, UpStream May 2021 – Aug, 2023

Served as a team manager of a healthcare team with a growing chronic

care management concept. I assisted upper management in decision

making for my team. I was responsible for quality assurance and patient

care management. I managed a team of two Clinical Pharmacists and four

Health Concierge. I helped close care gaps for medicare part C & D measures.

I did outbound and inbound calls daily. I worked closely with

patients to ensure medication adherence was met and I provided a lot of

patient education as to what medications were for. I was in charge of

excel spreadsheets, making sure each team member was doing their part

to care for our patients. I am proficient in UCC, Pioneer RX, SharePoint,

PatientPing, Excel, Innovaccer, and at least 8 different EMR systems.

RMA, Cone Health Medical Group HeartCare May 2016- May 2021

I worked in a fast-paced outpatient cardiology office. I assisted multiple physicians each day. My job duties included: greeting each patient and gathering their accurate and updated information necessary for the visit.(height, weight, blood pressure, medications, EKG’s) After visits I collaborated with the physician to make changes in care, place lab orders, change medications/doses, order tests if needed, make additional appointments, and provide verbal and written education and explain any changes made during the visit to assure patients understand. I called pharmacies to discuss the costs of medications for patients and provided and filled out patient assistance applications when cost became a barrier for expensive necessary medications. I also called patients to provide tests results. I gave flu vaccines upon request. I kept up with the inventory of samples and their expiration dates.

Quality Manager, Southern Finishing Jan. 2015- March 2015

Oversee the quality of two important vendors in our company by

inspecting molding and component parts prior to shipping. Stop the

process if any defects were found in a timely manner.

Assistant Manager, Family Dollar Sept. 11- Oct. 2013

Responsible for opening and closing the store, counting money before and

after shifts, taking deposits to bank, unloading trucks and putting away

stock. Kept the store operating at high-functioning level while making

sure, employees followed rules and regulations.

Supervisor, Stanley Furniture Company Oct. 1997 – Dec. 2010

I worked in all areas of production. I assured that top quality was

achieved throughout each process of furniture making. I assisted the

Plant Superintendent daily by working with more than sixty employees to

assure they were doing their jobs as safely and efficiently as possible. The

factory was closed in 2010 which is when I went back to school to learn a

new trade.

Summary

Results oriented Team Manager with a proven track record of leading high-performing teams to exceed goals and deliver outstanding results. Skilled in team development, performance management, and strategic planning. Known for fostering a collaborative and motivated work environment, improving operational efficiency, and driving continuous improvement. Strong communicator with a hands-on leadership style, focused on coaching, mentoring, and aligning team efforts with organizational objectives.

EDUCATION

Liberty University

1971 University Blvd. Lynchburg, VA 24515

Bachelor of Science- Business Administration: Healthcare

Administration

October 2018- May 2020

American National University

905 Memorial Blvd North

Martinsville, VA 24112

Associate’s degree in health sciences

July 2014- March 2016

Patrick Henry Community College

645 Patriots Ave

Martinsville, VA 24112

Certificate in Human Services

July 2010- January 2012

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