A Team Customer Service

Natasha Thigpen

**** ****** ****** *********, ** 919-***-**** ***********@*****.***

EXECUTIVE SUMMARY: Dedicated, service-focused professional seeking to transition into healthcare as a nursing assistant. Highly motivated to launch a career in social work. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, have a reputation as a team player and passion for helping others. Background includes experience caring for terminally ill cancer patient. Current on all immunizations (including tuberculosis and hepatitis B) Authorized to work in the US for any employer.

SKILLS & HIGHLIGHTS:

Microsoft Word 2007-2013

Ability to work in a detail oriented manner.

Extensive knowledge of pharmacological terminology.

Great attention to detail and carefulness & strong ability to work in a team environment.

Exceptional organizational and interpersonal skills.

Outstanding customer service orientation & flexibility in managing schedules.

Adept at verifying the prescription and setting the price based on insurance information.

Expert in mathematical calculations.

Proven ability to follow written instructions and specific directions.

Working knowledge of the procedures and standards used in labeling and dispensing medication. Conversant with identifying and analyzing problems and finding solutions.

Profound ability to multitask in a fast paced environment. PROFESSIONAL WORK EXPERIENCE:

Instructional Assistant

Wilson County Public Schools, Wilson, NC (January 2020-Present)

Provided support to the teacher by setting up work areas, displays and exhibits, operating audio-visual equipment, operating educational training equipment and distributing and collecting paper and supplies.

Assisted students by providing proper examples, emotional support, a friendly attitude and general guidance.

Directed group activities of students assigned; assist in monitoring students as directed.

Participated in meetings and in-service training programs as assigned Habilitation Technician

Nova IC Inc, Goldsboro, NC (2012-2018)

Interacted with consumers and family in their home or community.

Created activities that address consumers' social, emotional and behavioral needs as determine by unique goals of each person. Followed consumers’ treatment plans.

Helped implement the individualized plan by working on the specific goals and components and follow patient treatment plans.

Gave one-on-one contact with consumers and show consumers different interventions that ultimately lead to the consumer's development.

Assisted consumers with routine personal care tasks such as bathing, changing clothes, brushing teeth and other grooming activities

Natasha Thigpen

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Direct Care Assistant

Skill Creations Inc., Goldsboro, NC (2009-2012).

Followed consumers treatment plans.

Interacted with consumers and family in their home or community.

Created activities that address the consumers' social, emotional and behavioral needs as determined by unique goals of each person.

Helped implement the individualized plan by working on the specific goals and components.

Gave one-on-one contact with the consumer in their home, community and Day Program while showing them different interventions that will ultimately lead to the individual's development.

Assisted consumers with routine personal care tasks such as bathing, changing clothes, brushing teeth and other grooming activities.

Sales Associate / Baker

Wal-Mart, Goldsboro, NC (2007-2009)

Received "exemplary" and "exceed expectations" ratings on all performance reviews.

Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Gave feedback to higher management about the products.

Sold all products quickly and efficiently.

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

Commended for multitasking abilities; frequently assigned the largest section of bakery during peak hours.

Recognized for superior performance and dedicated service commitment. Nursing Assistant

Wayne Memorial Hospital, Goldsboro, NC (2001-2007).

Shared responsibility for the care of patients on a surgical and orthopedic floor.

Learned the basics of assessing patient vital signs and patient care.

Assisted nurse and other hospital staff with all aspects of daily care, including bathing, feeding and dressing. Helped to ensure that patient's stay in the hospital was as comfortable, dignified and enriching as possible.

Responsible for draping patients for examinations and treatments, and remains with patients,

Performing such duties as holding instruments and adjusting lights.

For all patients I recorded temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed.

EDUCATION & TRAINING:

North Carolina Wesleyan College

Bachelors of Science in Psychology

Wayne Community College

Associate in Human Services and Counseling

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