Customer Service Administrative Assistant

Melissa Robertson

Charlotte, NC ***** • 703-***-**** • **************@*****.***

Highly adaptable and results-driven administrative professional with extensive experience in customer service, project coordination, and operations management. Proven ability to support complex projects, manage documentation, and facilitate communication among diverse stakeholders. Recognized for exceptional organizational skills, attention to detail, and a proactive approach to problem-solving. Eager to leverage these skills to contribute to a dynamic corporate environment.

Proven ability to:

● Customer Service: Experience managing all aspects of customer service, ensuring positive buyer experiences and fostering customer loyalty.

● Communication: Excellent communication, interpersonal, and presentation skills honed through years of client interaction and facilitating smooth interactions with customers and service providers.

● Active Listening: Strong listening and comprehension skills to understand customer needs and concerns effectively.

● Problem-Solving: Addressing challenges and managing crises effectively.

● Client Relations: Proven ability to build strong client relationships.

● Organizational Skills: Maintaining schedules, organizing events, and ensuring efficient operations.

● Adaptability: Adaptable and able to manage multiple projects simultaneously and adapt to changing needs.

● Customer-centric approach: Deeply values customer satisfaction and strives to exceed expectations.

● Additional Skills: Adaptability, Attention to Detail, Conflict Resolution, Empathy & Compassion, Flexibility, Interpersonal Skills, Planning, Prioritization, Self-Motivation, Time Management, Verbal and Written Communication

WORK EXPERIENCE

Founder & Co Owner FayeVon Treasures LLC

Charlotte,NC Oct 2023 - Present

● Managed all aspects of customer service, ensuring positive buyer experiences and fostering customer loyalty.

● Developed and implemented marketing and sales strategies, including email marketing and social media engagement.

● Established and maintained e-commerce platforms (Shopify, Etsy, eBay), including website design, product listing, and inventory management.

● Handled financial management, including budgeting, sales tracking, and expense management.

● Conceptualized, launched, and currently manages an online vintage jewelry business.

● Developed and executed a comprehensive business plan, including market research, target audience identification, and financial projections.

● Sourced and curated a diverse collection of vintage jewelry, demonstrating strong understanding of product trends and quality assessment.

● Provided high-quality product photography showcasing intricate jewelry details and unique features to enhance online listings.

● Navigated legal and regulatory requirements for operating an online business.

● Continuously analyze market trends and customer feedback to adapt business strategies and product offerings.

Director of Household Operations

Charlotte,NC Dec 2006 - Present

● Communication Skills: Facilitating smooth interactions within the family and with external service providers or vendors.

● Problem-Solving: Addressing challenges and managing crises effectively.

● Organizational Skills: Maintaining schedules, organizing events, and ensuring efficient operations.

● Event Planning: Organizing events and special occasions.

● Leadership and Coordination: Managing household operations, overseeing renovations, and coordinating family schedules.

● Budget Management: Balancing household finances, managing expenses, and identifying cost-saving opportunities.

● Multitasking: Simultaneously handling childcare, household maintenance, volunteering, and other responsibilities.

● Technical Proficiency: Utilizing tools for scheduling, budgeting, or smart home technology upgrades.

● Demonstrated discretion and confidentiality: in handling sensitive information. Freelance Graphic Designer

Charlotte,NC Dec 2006 - Sep 2023

● Collaborated with clients to define project requirements, timelines, and deliverables.

● Managed all phases of project execution, from initial consultation to final delivery, ensuring compliance with client specifications and deadlines.

● Maintained organized records of contracts, invoices, and project documentation.

● Provided comprehensive design services to a diverse clientele, including small businesses, non-profits, and individuals.

● Independently managed all aspects of graphic design projects, from concept to completion.

● Developed and executed branding strategies, including logo design, brand guidelines, and marketing collateral.

● Designed and produced print materials such as brochures, flyers, posters, and business cards.

SKILLS

Active Listening, Adaptability, Attention to Detail, Client Relations, Conflict Resolution, Critical Thinking, Customer-Centric, Empathy & Compassion, Excellent Communication, Flexibility, Independence, Interpersonal Skills, Organization, Planning, Problem-Solving, Project Management, Self-Motivation, Time Management, Verbal Communication, Written Communication, Project Coordination & Support, Document Management & Reporting, Scheduling & Meeting Coordination, Procurement & Inventory Tracking, Office Administration, Multitasking & Prioritization, Adaptability & Continuous Improvement

EDUCATION

East Carolina University • Bachelor of Fine Arts (B.F.A.) Communication Arts / Graphic Design

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