Technical Support Data Entry

Cindy L. Hotz

810-***-**** or **********@*****.***

Professional Profile: Highly skilled professional with extensive experience in designing, integrating, and improving manufacturing systems and related processes.

Computer Skills

Microsoft Excel, Word, and PowerPoint

FANUC PaintWorks, FANUC controllers including RH, RJ, RJ-2, RJ-3, R30iA, R30iB

ABB Shop Floor Editor, GUI software, and S4 controllers

Education

Terra Technical College Fremont, OH

Associate Degree; Electro-Mechanical Robotics

Associate Degree; Industrial Electricity

Associate Degree; Nuclear Power

Employment History

03/2023 - Present Global Automation LLC Auburn Hills, MI

Technical Writing Specialist (contract)

Update and create Job Plans and Maintenance Tasks for GM and Ford

Compile and assign Spare Parts Lists in the proper format for the automotive industry

Write site specific operating manuals for the automotive industry

03/2021 – 03/2023 John Deere Waterloo, IA

Manufacturing Engineer (contract)

Updated Process control plans, PFEMA, work instructions and visual aides

Provided technical support for the paint system (ABB)

Directed paint shop cleaning activities

Coordinated proper spare parts (current, past, future) to maintain the system and minimize downtime

Organized and directed preventative maintenance for the paint area

Directed and instructed skilled trades during downtime events

Assisted the entire plant during robotic downtime events

Assisted Quality Control Department with paint related issues

05/2018 – 11/2019 Fanuc America Auburn Hills, MI

Technical Support Specialist (contract)

Provided technical support for both internal and external customers on all robot models and controller series

Provided technical support for Fanuc supplied software (RoboGuide, PalletPro, HandlingPro, WeldPro, PaintPro, PaintWorks)

Cindy L. Hotz

810-***-**** or **********@*****.***

Page 2 of 3

Employment History Continued

03/2017 – 03/2018 Inovision Software Solutions, Inc. Rochester Hills, MI

Project Manager

Successfully managed two robotic sealing projects at the Subaru Plant in Lafayette, IN, both projects completed under budget

Managing three projects at Ford Kansas City plant (mix room upgrades and two T&M projects)

Managing two projects at Chrysler SHAP (North) T&M and Smart Track

02/2016 – 03/2017 Encore Automation Auburn Hills, MI

Process Engineer

Assisted with the installation and commissioning of Fanuc P-250 paint and M 710 sanding 9 axis robots at the Boeing South Carolina facility

Implemented off-line programs and made corrections for processing in the field

Developed and implemented Process Documentation

06/2015 – 11/2015 Team Industrial Services Taylor, MI

Annex P Manager/Paint Process Engineer

Served as liaison between G.M. and suppliers at Lansing Delta Township and Lansing Grand River assembly plants

Conducted weekly and bi-monthly Annex P meeting for suppliers and G.M.

Assigned tasks to suppliers to assist G.M. in improving their processes

Implemented 5S protocols for suppliers

Designed Annex P boards and streamlined data presentation

Developed location maps for particle counts tracking (defect analysis)

Utilized Excel to track paint shop filter changes

Enhanced process improvement tracking (PDCA) and documenting

03/2012 – 02/2015 Exel North America Plymouth, MI

Paint Lab Team Leader

Trained team members and customers (American, French/Canadian, Japanese and Korean) in new products such as the 709 EVO Bell, and the entire 700 series of bells

Assisted other departments with customer concerns and issues during downtime events

Wrote detailed lab demo reports which led to customer equipment purchases

Worked with the Mechanical and Electrical departments to ensure equipment utilized in lab demos translated to real world applications

Completed multiple customer demos to meet strict time schedules

Implemented 5S standards for the lab

Cindy L. Hotz

810-***-**** or **********@*****.***

Page 3 of 3

Employment History Continued

12/2006 – 03/2012 ACH-LLC Saline, MI

Manufacturing Engineer (contract)

Programmed Fanuc robots (M-16) for the In Mold Coating process

Updated Process control plans, PFEMA, work instructions and visual aides

Provided technical support for both paint systems (Fanuc & ABB)

Directed paint shop cleaning activity, reducing dirt defects from 7% to 4%

Coordinated proper spare parts (current, past, future) to maintain the system and minimize downtime

Organized and directed preventative maintenance for the paint area

Instrumental in a 13% reduction in scrap

Directed and instructed skilled trades during downtime events

Assisted the entire plant during robotic downtime events

10/2003 – 10/2006 Visteon Corporation Utica, MI

Paint Process Engineer/Supervisor

Supervised Paint Kitchen Mixers and Paint System Cleaners

Data entry of new model year colors into the Toxicology system for review

Maintained and updated Paint Process Control Plan, Process Flow chart, Work Instructions and associated form and documents to ensure Q1 status was maintained for the plant

Confirmed equipment calibration completion per PM system for ISO requirements

Created and implemented 5S practices within the Paint Kitchen

Used corporate system for purchase orders, tracking and inputting new items in General Stores, replacing items to comply with H.A.P.S. – free requirements

Special Skills

Powder Prime, Water and Solvent Borne Basecoat and 1k and 2k Clear coat systems

Oven, Air House, Humidification and Sludge systems

Phosphate/E-coat systems, Sealer systems

SAMES and Kremlin/Rexon applicators

FANUC Robots – P-155, P-200, P-250, M-16, M-20

Contact this candidate