Call Center Customer Service
Resume:
JACQUELINE SENECAL
Lodi, CA *****
**************@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collect payments. Willing to relocate to: Sacramento, CA - Manteca, CA - Stockton, CA Work Experience
Office Assistant
Mont’s Landscaping-Sacramento, CA
January 2024 to Present
• Dispatched employees
• Answered calls
• Scheduled appointment
• Worked with Microsoft Windows
• worked with a team of five
Homemaker
Lodi, CA
January 2009 to Present
I work helping my elderly father who served in military taking care of his household necessities on a daily basis. Help him with his rental properties collecting rent, making sure to collect rents on a timely manner, maintaining rental agreements and also doing walk throughs on his properties. Also writing up property agreements with renters which consist of 6 rentals. Also handling taking phone calls on any given time if property has an issues. Now looking for work since father has downsized his properties from over 13 rentals to 6 properties.
Customer Service Collections Representative
Pacific Bell Telephone-Carmichael, CA
February 1999 to November 2008
• Worked in high-volume call center where I handled anywhere from 100 to 200 calls per person.
• Would have to empathize with our customers on daily basis.
• Negation skills and making sure that we abide by PUC/FCC protocol when restoring customers lines if they were interrupted.
• Would have to update information on accounts.
• Would take payments via check or credit card or by mail, I would make proper notes to verify on accounts.
• Would restore services and disconnect services if payment wasn't fulfilled as promised.
• Handled inbound calls and outbound calls at any time.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Investigated and resolved customer inquiries and complaints quickly.
• Created and maintained detailed database to develop promotional sales.
• Followed through on all critical inter-departmental escalations to increase customer retention, rates,
• Promptly responded to inquiries and requests from prospective customers
• Increased efficiency and team productivity by promoting operational best practices
• Exhibited high energy and professionalism when dealing with clients and staff
• Met customer call guidelines for service levels, handle time and productivity Manager
The 4J's Maintenance And Lawn Care Service-Lodi, CA January 1997 to December 1998
• This was a family-owned business.
• With a total of 4 employees and 40 accounts.
• Marketed the business with making flyers and handing them out on my off time.
• Scheduled, cancelled, and rescheduled appointments.
• Handled inventory for all lawn maintenance and placing orders for products needed to have on stock for jobs.
• Handle payroll on the lotus program.
• Managed and motivated employees to be productive and engaged in work.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers Medical Representative
Dr. Mullin DDM-Lodi, CA
January 1992 to October 1992
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
• Used computer programs and registration systems to schedule patients for routine and complex procedures
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
• Completed clerical duties and tasks for clinic administration
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
• Handled customer service inquiries in person, via telephone and through email
• Built and maintained positive working relationships with patients and staff
• Filed and maintained patient records in accordance with HIPAA regulations Education
Accounting And Finance
San Joaquin Delta College - Stockton, CA
July 2025
Skills
• Regulatory Compliance
• Policy and Procedure Adherence
• Conflict Resolution Techniques
• Delinquent Account Management
• Multitasking
• Payment Plan Implementation
• High-Volume Environments
• Negotiations
• Microsoft Word
Additional Information
References:
Tracie chestie’Ortiz= Manager @ Pacficbell = 209-***-**** Tina Murray @ Pacific Bell=Co-worker=916-***-****
Pam Bitz= Personal friend= 209-***-****
Contact this candidate