Customer Service Home Health

Jayne Gastaldo

*** ***** ****** ****

Staten Island, NY 10312

Tel: 718-***-****/917-***-****

*********@***.***

Experience:

Lowe’s

Customer Service Associate II August 2016 to April, 2024

. Provide exceptional customer service to all customers with strong communication and negotiating skill.

. Assist customers with their home improvement needs by listening to them explain their project or if they

are just shopping for a product.

. Provide customers with additional information on products and services we provide to customers.

. Maintain store appearance; fill in product gaps; insure and apply all safety standards.

. Handle incoming calls from prospective customers with inquiries on products we sell.

. Tactfully handle confrontational or stressful interactions with the public.

. Assist team members and managers with sales/customers at all times.

All Care Home Health Care Services

Home Health Care Assistant October 2019 – March 2021

. Paliative care for patients which include:

Assist with distribution of medications according to doctors’ orders

Assist with mobility issues

Assist with feeding, bathing, medical care, etc.

Assist with taking patients to doctor visits and shopping

Dresdner Kleinwort/Commerzbank AG - July 2007 - July 2010

Facilities Coordinator, Administrative Services, Property & Building Services

Space Management

• maintain and update space allocation and seating plans on a monthly basis

• calculate and distribute vacant space statistics for the building

• reserve temporary office space.

Design and Construction

• work with contractors and vendors on-going construction projects.

• monitor pre and post construction projects

Employee Relocation

• manage internal employee relocations, monitor moves in progress, provide schedules and instruction to movers and carpenters.

• coordinate furniture deliveries

• review and code invoices from furniture dealers and warehouse.

Responsible for Fixed Assets

• update barcode information and organize fixed assets on SnapTracker database.

• insure all assets are scanned, i.e., equipment, furniture, produce and reconcile information for corporate fixed asset register.

• export data; process and manage fixed asset depreciation with firm’s Coda system

Facilities Maintenance Responsibility

• schedule freight elevators for work after-hours by contractors; staff on evenings or weekends

• adjustment of temperature for hot and cold complaints

• Arrange for repair and maintenance of various items; plumbing, pantries, restroom, etc.

• contract/negotiate with vendors for building services, supplies and equipment

• address porter and cleaning issues and remove security access cards from building security system.

• recommend cost saving measures to keep cost of operations down.

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UBS Investment Bank - May 2004 - July 2007

IT Floor Coordinator, Cash Products & DRCM IT (Dillon Reade Capital Markets)

• coordinate/update floor space plans for moves and changes

• liaison with Managing Director, direct reports regarding internal and external hires.

• process new employees/contractors for the Group

• maintain hardware/software system thru the firms IT procurement database

• process all vendor expenses

• co-ordinate and schedule all interviews for senior IT management

• co-ordinate and prepare agenda for monthly senior management steering committee meetings

• review all domestic/international travel and expense for the group to insure compliance.

Goldman Sachs & Co. July 1999 - May 2004

Executive Administrative Assistant to Managing Director Corporate Services

• Manage a complex calendar, schedule numerous meetings (domestic/international)

• liaison between the Managing Director, direct reports, internal and external clients

• coordinated; and arranged extensive travel itineraries

• monitor and prepare travel and entertainment expense reports for the group

• prepared graphic reports; spreadsheets for management committee meetings

• maintain timekeeping system for the entire group

• monitor group budget

• monitor and update group attendance records

• created and maintained new filing system

Database Management Coordinator - Disaster Recovery Department October 1997 - July 1999

• managed and maintained a global database for firm wide contact/communication system

• maintained and automated a routine to automatically update the contact communication system.

Fleet Bank National Association (formerly NatWest Bancorp) October 1985 - March, 1997

Corporate Communications Division, Communications Coordinator

• handled media inquiries

• prepared press releases

• resolved customer complaints

• wrote articles for internal newsletter

• assisted with writing/editing the Bank’s annual reports

• created, monitored and maintained the banks corporate contribution database

• coordinated Bank sponsored events

• prepared presentations for the Office of the Chairman

Marketing & Communications Division - Budget Coordinator

• analyzed actual and budget marketing expenses

• prepared daily and monthly expense reports on downstate vendor marketing/advertising expenses

• created and maintained a vendor database

• prepared and processed general ledger debits/credits and accruals

• monitored all departmental expense reports

• evaluated expenses and recommended cost-saving measures to improve performance

Education: Fordham University 1983

Institute for Advanced Technology - Certificate in Computer Science - 1983

Pace University 1982

IT Skills: all PCs/Microsoft windows, Word,Excel, PowerPoint, Access Database

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