Customer Service Sales Representative
Resume:
Julie Garrett
Kingman, AZ *****
***************@*****.***
Professional Summary
With 6 years of experience in customer service, with 3 years of them in a remote setting, I have many skills that would be beneficial in this position. I am dedicated, ambitious, and a team player. I am also detail oriented, practice active listening and I have a quiet work environment with an extra monitor. I was one of the first agent to be trained on my recent project and was given extra duties for example quality audits on another agent, respond to customer SMS inquires. I can type about 45 wpm and can follow written or verbal instructions well.
Authorized to work in the US for any employer
Work Experience
Sales Representative
eFinancial
March 2025 to Present
• Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Collaborated with cross-functional teams to develop customized solutions for clients' specific needs Customer Service Representative (Remote)
Cayuse Holdings-Kingman, AZ
February 2021 to February 2024
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
• Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries with a focus on efficiency and accuracy
• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
• Collaborated with cross-functional teams including sales, logistics, and technical support to ensure seamless resolution of escalated issues for VIP customers General Laborer
Keystone RV-Pendleton, OR
April 2019 to November 2019
• Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
• Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently
• Communicated effectively with team members regarding task progress or any issues that may arise
• Demonstrated strong attention to detail when measuring materials or following blueprints/drawings
• Provided support during demolition activities by removing debris/waste material from worksites Cashier
Mission market-Pendleton, OR
August 2018 to March 2019
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns Education
High school or equivalent
Pendleton High School-Pendleton, OR
2004 to 2008
Skills
• Typing (6 years)
• Phone etiquette (5 years)
• Problem solving (6 years)
• Active listening (6 years)
Certifications and Licenses
Certified Anti-Money Laundering Specialist
September 2024 to Present
Accident & Health Insurance License
November 2024 to January 2026
Life Insurance License
July 2024 to January 2026
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