Virtual Assistant Accounts Manager

P. Vikram Chauhan

**********@*****.*** Mob – 789-***-****

EDUCATION

o BBA - Pt. Hari Shankar Shukla - (2008)

o Senior Secondary - Bhartiya Shiksha Parisar - (2005) o Secondary School - Sarath Public School - (2003) o Technical Diploma - Electronics & Communication Engg. - (2007) o Certification - Computer Hardware networking & CCTV Setup - (2009) PROFESSIONAL EXPERIENCE

Freelance, (Business Loans)

Wierenga Tax Remote, IN - (01/2025–Current)

Working on detail-oriented professional with expertise in financial administration and tax compliance. Proven ability to create accurate pay-stubs, fill out K1, 1065 forms, generate year-wise tax returns, prepare W2 forms, And produce Profit & Loss reports statements. Proficient in creating accurate pay stubs using software & tools. o Experienced in filling out K1 1065 forms for partnership tax returns. o Skilled in preparing year-wise tax returns and ensuring compliance with tax regulations. o Familiar with generating W2 forms for employee tax reporting o Able to produce detailed Profit & Loss reports to track financial performance. o Proficient in Microsoft Excel, Quick-books, and other accounting software.

Virtual Assistant, (Onboarding Specialist)

ANS RPO Solutions Delhi, IN - (01/2024–06/2024)

Dedicated and detail-oriented On-boarding Specialist with a proven track record of facilitating seamless transitions for new employees. Proficient in ADP time card management, candidate follow-up, and creating engaging presentations for client communications. Experienced in delivering exceptional customer service and fostering positive relationships with stakeholders.

o Developed and implemented tailored on-boarding programs for new employees, ensuring smooth transitions and integration.

o Managed ADP time card follow-up and resolved time-related inquiries from candidates and employees. o Designed impactful PowerPoint presentations for client meetings and communications, showcasing company services and solutions.

Client Accounts Manager, (EA)

Infomatic Solutions Remote, IN - (06/2023–08/2023) Created scripts for live answering services and supported business operations for clients using various tools such as form creator and Amazon Web Services. Performed administrative duties and supported business operations. o As a virtual assistant, scheduling meetings, managing calendars, and executing travel arrangements. o Conducted online research, distributed reports, and handled various administrative tasks. Knowledgeable in marketing, advertising, and public relations.

Sr. Executive Client Servicing

Vodafone India Pvt Ltd Remote, IN - (09/2021–05/2022) Worked as a Senior Customer Care Advisor interacting directly with Vodafone customers (via telephone, email, and self-serve), assisting with their requests, transaction demands, and complaints received into all channels to ensure immediate issue resolution.

o Resolved customer requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy.

o Provided accurate and timely information by fully investigating customer inquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer’s expectations.

Virtual Assistant (A.I.C)

Virtual Employee India P Ltd Noida, IN - (02/2018–02/2020) Assisting with all aspects of administrative management, directory maintenance, and keeping the client websites up to date.

o Performing and coordinating clerical duties such as mass mailings, looking after Joining Formalities, renewing the yearly contract, Finding Conservators online, Handling Profile Inquiries and Maintaining Online Community records, Adding Professional Membership into CRM Etc. o Coordinating between departments and resolving day-to-day administrative and operational problems may need to type, edit, and redact PDF files and proofread documents. o Strong time management skills and the ability to multitask.

Key Accounts Manager (Telecom)

Break Water Solutions Gurgaon, IN - (03/2012–12/2017) Providing a high level of customer service to internal and external customers. Prepare and modify documents including correspondence, reports, drafts, and emails. Schedules and coordinates meetings and appointments for management MS Outlook/MS Calendar.

o Monitoring sales metrics (e.g., quarterly sales results and annual forecasts o Keeping track records on sales funnels and ensuring that the data is up-to-date and accurate. Working on Administration and different types of projects. Conference calls or online meetings as necessary. o Various Report Generation in an outbound sales campaign. o Sales (Daily, Weekly, Monthly Overall, and Agent wise)

Skills

o Expertise in high-tech product repairs: Computer, Laptop, CCTV, EPABX installations. o Proficient in Microsoft Excel, Pro Series, Tax dome, QuickBooks, and PowerPoint. o Lead generation, business development, and organizational management. o Strong communication and problem-solving abilities. Highlights

o Results-oriented

o Lead generation.

o Business development

o Management

o Organizational capacity

o Resistance to stress

Personal Details

Date of Birth : 06th Aug 1988

Nationality : Indian

Language Proficiency : English, Hindi, & Telugu (Writing & Speaking) Hobbies : Gaming, Music & Travelling

Permanent Address : St.no- 9, near Puri ITI, Saket Nagar, Kohka, Bhilai. Dist: Durg (C.G) E-Mail Id : **********@*****.***

Mobile No. : +91-701*******

I hereby declare that the information provided is accurate and correct to the best of my knowledge. Date: Place:

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