Project Coordinator Iii

Allen Knowles

Bailey, CO ***** – Ph: 651-***-**** – Email:*****.*********@*****.***

Career Objective:

As a highly skilled Sr. Project Coordinator with a proven track record of managing complex multi-market projects with precision, collaboration and a strong focus on quality, I am looking for a position with a well-established organization where I can continue to make positive improvements. Work Experience

Infraservices (formerly Qualtek ) December 2016 – June 2025 Sr. Project Coordinator III (National Quality) Blue Bell, PA

• Monitored Vision PACE Report milestone dates CI025 & CI020 and responsible for final submission to client utilizing internal programs.

• Weekly and Bi-weekly conference calls with client and internal teams to ensure PACE date accuracy.

• Created, documented and implemented video quality audit procedures.

• Vision roll out team duties including converting to proprietary system Vision and was responsible for reporting the needs for specific departments (National Quality).

• Managed Master Tracker for all sites in all Markets (NY, NE, KOP, WV/VA, MNP, PNW, Northern and Southern CA), 5G, LTE 1C, 2C, 3C, 4C, 5C Video Audits.

• Managed email inbox for National Quality and assignments to National Quality Auditors to ensure deadlines were met for corrections, Redline Reviews and coordinating video audits with local market FCMs.

• Overviewed FCM Ratings Report to ensure quality of all General Contractors in all Markets.

• Conducted weekly status meetings with all markets to ensure projects were on target to meet deadlines utilizing PACE dates set by client and payment milestones (Cl025, CI050, and CI020).

• Responsible for all video audit exceptions and coordinating approval with client and local markets.

• Uploaded final Video Quality Audit to clients utilizing internal programs with a 97% pass rate. FDH Velocitel December 2013 – December 2016

Project Coordinator Bloomington, MN

• Developed and maintained detailed project schedules in order to track progress in achieving goals.

• Prepared correspondence with clients, vendors and regulatory agencies as required.

• Uploaded project documents to the designated project management software.

• Provided purchase orders, processed and tracked approvals for all vendors.

• Assisted with the approval and tracking of vendor invoices through the site once work had been performed and sent to accounts payable team for payment.

• Assisted in the preparation of checks from the local permit account.

• Oversaw vendor & material true-ups from multiple markets.

• Provided support to Operations and Closeout teams once changes were made to tower build projects.

• Weekly and monthly progress and reviews with the Site Acquisition/Construction team to ensure goals were being achieved.

• Weekly conference calls with client to resolve discrepancies and project changes.

• Tracked and reconciled purchase orders and changes received from customer.

• Assisted in closeouts and worked closely with all departments to resolve closeout issues. Rels Valuation November 2012 – November 2013

Team Lead Bloomington, MN

• Responsible for daily production goals and standards to meet and exceed client expectations.

• Provided coaching and training of staff as well as being the first point of escalation on problems or issues that arose.

• Acted as a liaison between both the client and vendors to build strong customer focused relationships.

• Utilized critical and strategic thinking skills to identify and recommend process improvements.

• Responsible for managing daily workflow and made adjustments according to volumes and resources.

• Documented statistics daily for both the customer and assistant operations manager.

• Coached and trained new employees.

• Worked with all operational entities to promote positive team attitude and environment.

• Developed strong working relationships with the customer.

• Continued to look for ways to improve current process with enhancements and ideas. Sr. Vendor Management Coordinator September 2011 – November 2012

• Assisted operations manager with reporting, team huddles, training and coaching.

• Monitored inbox flow and assigned duties according to needs.

• Managed work item volume and sent out morning, afternoon, evening, and OT assignments.

• Processing duties included license updates, Errors & Omissions insurance, W9, QA responses and answered questions from area management.

Account Manager February 2011 – September 2011

• Researched and developed client relationships by working closely with the National Sales Manager to build and maintain client relationships.

• Monitored accounts receivable and addressed any billing questions/problems in conjunction with accounting.

• Addressed client monthly reporting and conducted follow-up as needed to discuss volume trends.

• Contact point for operational partners and provided direction/assistance in resolving escalated transactional issues.

• Prepared and updated client profiles in our account management software (ACT). Broker/Appraiser Recruiter June 2006 – January 2011

• Responsible for recruiting vendors that add value to the entire broker panel by incorporating input from business lines while identifying and analyzing information about overall panel coverage needs.

• Provided background about VSS to new vendors, negotiated pricing and educated vendors on software and other requirements.

• Reported to management on recruiting activities and worked closely with manager to ensure that production standards were being met.

• Additional responsibilities included profile set up, profile maintenance, website training and coaching of vendors.

• Soaring eagle award winner 2nd quarter 2006, 1st quarter 2007 & 1st quarter 2008. Education

1999-2003 St. Mary’s University of Minnesota / Marketing Degree B.A. Computer Skills & Activities

NORAD, Kaltura, Vision, Signal Hill, Talon View, FileNet, VFMS, Filezilla, PDF, Excel, PowerPoint, Outlook, Teams, Word, President of Sandalwood Town Homes Association (2015-18)

Contact this candidate