Project Management Risk

Frank Aulicino

** ******** ****, *******, *** York 10710 914-***-**** ********@***.***

Director of Operations

P&L / Turnaround / SLA / Strategic Planning / Process Improvement / Risk Management Negotiations / Healthcare / Project Management / Team Building / Customer Relations / Budgets

Senior operations executive with track record of improving results for both large established organizations and smaller emerging businesses. Key player in building successful business for Advanced Network Services, Telcobuy.com and Alcatel USA. Apply superior problem-solving skills to reengineer business processes, cut costs and dramatically improve profits. Recognized for forging strong relationships with customers and suppliers.

Opened NY Metro Regional Operations Office.

Created Quote Preparation Procedure, increasing Telcobuy.com revenue $600K annually.

Reorganized Alcatel East Coast operations, improving productivity 15% and reducing expenses 22%.

Special Skills: NYS Notary. OSHA-10, OSHA Supported Scaffold. Creating processes to support rapid growth. Building and motivating multifunctional teams. Strategically planning for multi-site environments. Designing efficient systems to improve productivity and control costs. Turning around operations in diverse markets.

BS, Mathematics & Computer Information Systems - Mercy College.

Selected Accomplishments

Worked on Surge Space Build. During the COVID Pandemic, worked on increasing bed capacity, support services, signage and overall support.

Created Quote Preparation Procedure, increasing Telcobuy.com revenue $600K annually. Firm lacked procedure for preparation of price quotes. Inaccurate quoting was causing missed revenue opportunities. Created new quote procedure and developed automated tool to streamline process. Procedure covered all activities involving quote from request for quote through approval process and tracking of revisions.

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Reorganized Alcatel East Coast operations, improving productivity 15% and reducing expenses 22%. Telecom sector was experiencing rapid growth and existing organization was no longer efficient. Several regional offices on East coast were under different directors with separate operations.

Career History

Project Manager, Mount Sinai Hospital, 2018 - 2024. IT/Construction Project Management within the Main Hospital. Project design review, project bidding. Oversee General Contractors, Architects, Engineering Consultants. Budget, Safety, Infection Prevention monitoring. Project values from $5,000 - $5Million.

Area Operations Manager, Telehealth Services, 2013 – 2016. Manage site operations, liaison with hospital management. Cash control. P&L responsibility. First line support for rental and patient education systems. Resolve customer complaints. Coordinate all service repairs.

Operations/Account Manager, Dun-Rite Specialized, 2011–2012 & 2017-2018. Day to day account management, office management. AP, AR, payroll, banking and reconciliation. Project managed hoisting/rigging projects as needed. IT Support, ELD deployment. Oversee all project schedules. Manpower & equipment planning. Fleet Operations. Fleet Maintenance.

Northeast Regional Manager, Advanced Network Services, 2006 – 2011. P&L responsibility for all accounts in the NE Region. Set up NY Metro Office. Established logistics operation within the region. Responsible for all aspects of project implementation. P&L accountability for two regional office operations.

Director of Strategic Services, Telcobuy.com, 2003 – 2006. P&L responsibility for $24M division of World Wide Technology Holding Co. Responsible for engineering, project management and implementation of all telecommunications programs. Manage subcontracts including SLA, contract review and vendor accreditation.

Alcatel, USA

Senior Manager/Director Operations-Project Mgmt and Installation, 1994 – 2003. P & L responsibility for major accounts. Full financial accountability over four regional office operations.

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