Customer Service Data Entry

Vernon L Chambers Jr.

*** * ** ****** *** floor - **************@*****.*** 773-***-****

Profile

Motivated and personable professional, with a knack for quickly and efficiently accomplishing tasks. Able to handle challenges, with proven history of increased productivity. Natural talent for quickly mastering technology. Flexible and versatile – able to maintain composure under pressure. Poised and polished with demonstrated ability to easily adapt to company and individual cultural differences. Is diplomatic and tactful with professionals and non-professionals at all levels. Thrives in deadline-driven environments. Possesses excellent team-building skills. Looking to achieve a position that will allow me to use my current skills and talents to assist my company in meeting its present and future goals. Skills Summary

Maintenance and

Repair

Forklift Operations

Multi-tasking

Warehouse

Operations

Warehouse

safety

procedures

Customer

Service

Organization

Bookkeeping

Interpersonal

Communication

Experience

Capstone Logistics (Site Supervisor) 09/2019 - Present

• Oversee a Cross dock with a total of 35 associates

• Running site with safety and efficiency as priorities

• Creation of daily work logs and transmission of same to corporate

• Audit of daily labor and billing reports

• Ensure customer needs are met on a daily basis.

• Document and resolve any customer service or associate issues daily.

• Ensure all associates follow Capstone policies and work rules including Capstone safety work rules.

• Hold weekly safety meetings and ensure associate participation.

• Assist in managing Site and Departmental budget.

• Scheduling associate shifts based on customer requirements.

• Interview, hire, and train new associates.

• Supervise timely and accurate data entry for all services performed.

• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone policies and standard operating procedures.

•

Anixter - (Operations Supervisor) 04/16 –

02/19

• Oversee four docks, 22 people [Kronos, Scheduling, Training ]

• Oversee the daily running of local, international, same day, Hotshots shipments.

• Making sure Associates are cross trained to be used where needed to ensure the customer is serviced

• Making sure, all cut off are meet in a timely manner.

• Making sure the team is following any and all safety rules as well as hold daily [5min]& monthly [30min] safety meeting.

• Communicate with sales and/or customers, carriers, via email, phone call skype.

• Making sure the team has all they need to succeed. Schneider Logistics – (Hauler) 12/ 2014 – 7/2015

Performs preventative maintenance and assists with trouble shooting and repairs on all tools and equipment.

Maintains tools and work equipment in a storage area in compliance with safety regulations.

Assists in presentation assembling of equipment and other production equipment for new product launches.

Works with electronics technicians to ensure the performance of all maintenance and electronic projects.

Austin Garfield Park Realtor – (Maintenance Technician) 4/2009 -12/2014

Maintains daily upkeep of properties’, including but not limited to interior, exterior and common areas.

Prepares apartments; making any and all necessary repairs for new tenants including but not limited to painting, plumbing, drywall and floor tiling.

Shows apartments and property grounds to prospective tenants.

Responds to maintenance/service calls as well as any after hour emergencies. Chambers & Son Lawn Care and Home Repair – (Owner (Landscaping & Construction)) 01/2001 – 09/2009

Assesses customers’ needs to give estimates and secure contracts.

Performs various home improvement and repair tasks in an efficient, timely and professional manner.

Makes sure all tasks performed are within local safety, licensing and zoning requirements.

Provides exterior services such as lawn maintenance and snow plowing when the weather permits.

Midwest Bus Corp. - (Warehouse Interior Installer) 07/2003- 09/2004

Installed seats, wiring and signs on the interior of buses.

Stocked all inventory and supplies

Maintained a safe work environment by following all company procedures and protocol regarding safety.

Unicorn Oil - (Warehouse Clerk)

01/2002-07/2003

Scheduled appointments, phone calls and meetings with vendors.

Completed inventory including all shipping and receiving while maintaining records and keeping track of expenses.

Maintained a 5,500 square foot warehouse and the exterior of the warehouse grounds.

Operated a propane and electric forklift to assist in packing oil in oil drums. Midway Wholesalers - (Stock Associate)

12/2001-11/2002

Received incoming stock and maintained receiving records.

Operated a propane forklift in interior and exterior of warehouse.

Verified order contents and assisted customers to car with order(s).

Performed light janitorial duties including cleaning and minor maintenance. Education

Received skill training at the Illinois Employment and Training Center. 2002

Received a General Education Degree

1996

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