Data Entry Customer Service
Resume:
Charlotte D. Gates
**** ********, *******, ** *****
************@*****.***
Objective
Desiring a challenging position as a Data Entry/ Administrative Legal assistant in an environment where my skill and experience will assist attorneys, members of legal staff, or government entities in document preparation, research and record maintenance.
My professional experience ranges over 16 years in the insurance, hospital and governmental sectors where I have become proficient and very effective in providing successful office support, customer service, file research, case verification and legal assistance. My professional skills have placed me in diverse environments where I have worked with and for members of the Harris County District Court Judicial staff, Family Law Practices, District Attorneys, medical staff, claimants, parties and patients. My office automation skills include independent self- training in specialized data software, Microsoft Office 2010 Word, Excel and PowerPoint. Education
2005 to 2006 Psychology
University Of Phoenix Houston, TX
2001 to 2003 Minor Business Law
Houston Community College Houston, TX
Work Experience
Harris County District Clerk
Court Clerk/ Service Clerk October 2003 to Present
Maintain complex dockets and files; perform office administrative procedures in addition to assisting the legal department of the Harris County Family Law Center.
Prepare documents; organize judicial materials for civil and criminal trials; schedule appointments, court appearances and depositions for judges, attorneys and case parties.
File, log and answer calls from the Harris County District Attorney and Harris County Sheriff Office’s while often routing phone calls as requested.
Handle financial court and clerk fees for matters such as divorce. Harris County Hospital District
Insurance Coordinator July 2002 to October, 2003
Investigated and verified approximately 60 to 100 insurance patient claim accounts per day while exceeding the departmental average.
Managed approximately 25 to 40 calls to different hospitals, insurance companies and patients per day. United Healthcare
Customer Service/Re-credentialing Clerk November 1999 to December, 2001
Managed and researched sixty doctors and patient files per day for the Verifications Accurate system information on claimant’s license and insurance. Exceeded the departmental average per day.
Performed office administrative tasks such as filing, faxing, photo-copying and general data entry while making at least twenty calls per hour to various doctors’ offices.
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