Executive Assistant Behavioral Health
Resume:
Natalie Scott
Chandler, AZ *****
*******.********@*****.***
Professional Summary
Results-driven and highly skilled Operations Director and Executive Assistant to CEO of multiple companies with over 10 years of experience in Business Management and high level assistance to CEO with both personal and professional setting. Proven track record in Business Operations, Office Management, Human Resources, and direct support to the CEO and other stakeholders. Adept at driving business growth, improving operational efficiency, and leading cross-functional teams to achieve strategic goals. Passionate about learning new things, building new relationships, and setting and reaching new professional goals. Excels in fast-paced, high-pressure environments while maintaining a focus on quality and client satisfaction.
Authorized to work in the US for any employer
Work Experience
Director of Operations
B2B Behavioral Health Clinic-Mesa, AZ
May 2022 to Present
• Oversee all aspects of clinic operations, including strategic planning, budget management, and staff supervision, ensuring alignment with organizational goals and regulatory standards. Maintain and managed Administrative office and staff daily.
• Develop and implement policies and procedures to enhance efficiency, quality of care, and patient satisfaction.
• Analyze key performance indicators, financial reports, and operational metrics to identify areas for improvement and drive strategic decision-making.
• Lead recruitment, training, and performance evaluation of clinical and administrative staff, fostering a positive work environment and promoting professional development.
• Managed vendor relationships and negotiated contracts to optimize pricing and service levels
• Implemented safety protocols and training programs that resulted in a 75% decrease in workplace accidents
• Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management.
Operations/ Office Manager
PowerHouse Youth Facility-Mesa, AZ
March 2015 to March 2025
• Developed and implemented operational policies and procedures to ensure compliance with regulatory standards and optimize efficiency in daily operations.
• Managed the budget for the group home, including monitoring expenses, forecasting financial needs, and identifying cost-saving opportunities.
• Collaborated with the management team to develop strategic plans and goals for the group home, contributing to the overall mission and vision of the organization.
• Assists CEO with the daily tasks of operating the business. Over sees personal and professional calendar meetings, and coordinates/schedules travel. Assisted CEO/Owner with both personal and business daily tasks including financials, insurance, contracts, vendor communications, facilitated calls on behalf of CEO, was placed in acting CEO roll when CEO was absent or during busy travel season.
• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
• Developed key performance indicators (KPIs) for each department within the organization to track progress towards operational goals
• Developed strategic partnerships with suppliers leading to improved pricing terms
• Established and maintained relationships with key stakeholders to ensure smooth operations Executive Assistant to CEO
Spinato’s Pizzeria-Tempe, AZ
April 2018 to June 2020
· Coordinated and managed the CEO's schedule, including scheduling meetings, appointments, and travel arrangements, optimizing efficiency and productivity.
· Conducted research and compiled data to support decision-making processes and strategic planning initiatives, providing valuable insights and recommendations.
· Developed and maintained operational policies and procedures that improved compliance with regulations by 30% and reduced legal risks by 25%.
• Managed complex calendar and scheduling for CEO, coordinating meetings, appointments, and travel arrangements
• Screened and prioritized incoming emails, calls, and correspondence for CEO, ensuring timely response and follow-up
• Prepared executive-level presentations, reports, and documents with high attention to detail and accuracy
• Coordinated logistics for board meetings and executive retreats including venue selection, catering arrangements, and agenda preparation
• Maintained strict confidentiality of sensitive information while handling all administrative tasks for the CEO's office
• Developed strong relationships with key stakeholders including clients, investors, board members, and senior executives
Education
Some College
Glendale Community College
2001 to June 2002
Skills
• Adaptability
• Budgeting
• Attention to Detail
• Organizational skills
• Strategic Planning
• Microsoft Office Suite
• Teamwork
• Time
Management
• Presentation Skills
• Leadership
• Vendor Management
• Restaurant experience
• Accounting
• Organizational Skills
• Conflict
Resolution
• BestNotes
• Process Improvement
• Budget Management
• Problem-Solving
• Sales
• Performance Management
• Microsoft Excel
• Staff Development
• Business development
• Project Management
• Management
• QuickBooks
• Critical Thinking
• Communication Skills
• Supervising experience
• Regulatory Compliance
• Decision Making
• Employee Evaluation
• Customer Service
Additional Information
Level One Finger Print Clearance Card
Public Notary Certification
Contact this candidate