PROFESSIONAL SUMMARY
Motivated and detail-oriented professional with a strong passion for supporting program operations and contributing to team success. Skilled in administrative support, billing - including AP/AR, scheduling, communication, and data management. Proven ability to multitask in fast-paced environments while maintaining accuracy and professionalism. Committed to delivering high-quality assistance and fostering positive relationships with stakeholders. Eager to bring strong organizational skills and a proactive mindset to a dynamic Program Assistant role.
EXPERIENCE
January 2020 - 4/8/2025
Patient Coordinator/Billing
LIVE FOR WELLNESS, Charleston, SC
●Served as the primary point of contact for patients, scheduling appointments, answering inquiries, and coordinating follow-up care.
●Maintained accurate and confidential patient records in compliance with HIPAA regulations.
●Verified insurance coverage and obtained prior authorizations to prevent treatment delays.
●Managed front desk operations, including check-in/check-out, copay collection, and handling multi-line phone systems.
●Billing
June 2017 - May 2019
Scheduler/Referral Coordinator/Front Office LOWCOUNTRY WOMEN'S SPECIALISTS, North Charleston, SC
• Schedule appointments in call center with exceptional customer service and with great detail to data entry
•Handle all incoming referrals for practice in an expedient fashion
•Maintain excel spreadsheet for reporting purposes
January 2017 - June 2017
HOA- Compliance Department
CROWFIELD COMMUNITY SERVICES, Goose Creek, SC
•Inspect properties for compliance issues, follow up on violations to make sure property owners are in compliance
•Data entry, customer service, answer phones, filing, scanning, detail oriented
January 2016 - April 2016
K-Supply- Administrative Assistant
ETCON EMPLOYMENT SOLUTIONS, Gainesville, GA
•Company Overview: (12 week contract)
•Answered phones, received vaccine orders, entered orders online, printed orders, distributed orders to warehouse and drivers, took supplies out of inventory (Quickbooks), scanned, emailed, faxed and end of month inventory
•(12 week contract)
February 2014 - September 2015
MUHA/Transplant Program Assistant MUSC/TRANSPLANT CENTER, Charleston, SC
•Assisted nurse coordinator with patient care
•Entering patient plans and labs in chart for MD review
September 2012 - February 2014
MUHA/Hospital Patient Accounting MUSC/HPA/RS, Charleston, SC
•Enter medical charges for the hospital and facility clinics
•Defense audits, misc
•Revenue systems batches, and batch charge tickets
•Responsible for balancing reports, and productivity report and keeping up the spreadsheet for productivity
December 2011 - September 2012
MUHA/Hospital Patient Accounting Kelly Services- MUSC, Charleston, SC
•Enter medical charges for the hospital and facility clinics
•Print out charge tickets, batch charge tickets and balance daily
EDUCATION
August 2008
Medical Transcriptionist Certificate
Trident Technical College, South Carolina
CERTIFICATIONS
• Medical Transcriptionist