Customer Success Manager

DAVID MARRERO

813-***-**** *****.************@*****.*** LinkedIn Tampa, FL 33635

Strategic Sales & Client Success Leader

PROFESSIONAL SUMMARY

Strategic, client-focused, and results-driven business professional with 8+ years of experience in account management, business development, and customer success. Proven ability to drive $10M+ in net new revenue while cultivating long- term partnerships. Skilled in leveraging data, insights, and digital tools to reduce churn, increase retention, and maximize customer lifetime value.

WORK EXPERIENCE

ROBERT HALF INTERNATIONAL, INC. TAMPA, FL

Customer Success Manager, Strategic Accounts May 2022 – August 2024

• Managed 30+ enterprise-level accounts, generating $10.6M in net new revenue in 2023

• Delivered pre-signature strategic account analyses to internal stakeholders to assess partnership viability

• Led post-signature collaboration with VPs and pursuit teams to uncover whitespace, define fields of play, and accelerate onboarding

• Developed and presented go-to-market strategies that enabled field and leadership teams to drive revenue growth

• Built buyer personas and market lists to fuel outbound business development across national teams

• Strengthened client relationships by aligning solutions with evolving hiring trends and business needs

• Tracked engagement metrics using Salesforce and DOMO to assess performance and optimize strategy

• Acted as primary point of contact for new buyers, delivering tailored hiring and managed service solutions across the U.S. to meet and exceed customer expectations RANDSTAD USA, INC / RANDSTAD TECHNOLOGIES, LLC TAMPA, FL Staffing Manager May 2021 – May 2022

• Created and maintained a prospect database of 270+ companies and 550+ contacts through targeted research and business development activities

• Closed 40+ net new staffing orders from 10+ entities via cold outreach, expanding into untapped market segments

• Built and nurtured client relationships across the Tampa Bay area to uncover immediate and future hiring needs

• Conducted client meetings via Google Meet and in person to match business requirements with available talent solutions

• Delivered exceptional client and candidate service, frequently working outside standard hours to exceed expectations

• Reported weekly performance metrics to internal stakeholders, including business development, placements, and talent scheduling

Business Development Specialist November 2020 – May 2021

• Generated 62 leads from 18 candidate reference checks, converting 8 into client visits

• Scheduled 35+ meetings with 25+ prospective businesses that had no prior contractual relationships

• Built targeted LinkedIn outreach campaigns that secured 10+ client discovery calls in under 2 weeks

• Executed daily outbound activities across phone, email, and social media to engage decision-makers and create new business opportunities

MARRERO MARKETING GROUP, LLC TAMPA, FL

Founder and President January 2018 – May 2021

• Launched a digital marketing agency serving small and mid-sized businesses across 9 industries

• Secured 10+ clients in year one, including a $50K project, through consultative selling and targeted outreach

• Created and executed marketing strategies informed by competitor analysis, industry trends, and audience insights

• Produced visual content with Adobe Premiere Pro, Photoshop, and After Effects to support brand strategy and client engagement

• Oversaw operations—pricing, invoicing, bookkeeping, and service delivery—ensuring profitability and efficiency

• Hired and led contract employees, setting project timelines and coaching performance to meet delivery standards

• Drafted contracts, negotiated pricing, and aligned project expectations with client objectives CAR SAVE TAMPA TAMPA, FL

Marketing Associate November 2016 – January 2018

• Conducted market research and developed promotional materials to attract and retain customers

• Engaged with prospects via text, social media, and email to assess needs and convert leads

• Reported weekly and monthly performance metrics to business owners to guide marketing decisions

• Demonstrated strong planning and organizational skills in executing local marketing campaigns EDUCATION

THE UNIVERSITY OF TAMPA TAMPA, FL

Bachelor of Science, International Business and Finance Expected July 2025 JESUIT HIGH SCHOOL TAMPA, FL

ADDITIONAL INFORMATION

Languages: Bilingual in English and Spanish

Tools & Platforms: Salesforce, LinkedIn Sales Navigator, ZoomInfo, DOMO, Tableau, Trello, G-Suite, Microsoft Office, Microsoft Teams, Adobe Premiere Pro, Adobe Photoshop, Adobe After Effects, Canva, CapCut, Prezi, WordPress, Wix, GoDaddy, Squarespace, Weebly, Career Builder, Indeed Hiring Insights, GitHub, Streamlit, OpenAI

(ChatGPT)

Business & Account Skills: Account Management, Business Development, Client Retention, Market Research, Account Analysis, Cold Outreach, Active Listening, Project & Time Management, Strategic Prioritization Core Competencies: Strategic Thinking, Critical Thinking, Adaptability, Attention to Detail, Communication, Leadership, Teamwork, Empathy, Self-Motivation

COMMUNITY INVOLVEMENT

Head Coach, Webb Middle School Football March 2011 – May 2015 Led practices and mentorship for 30+ youth athletes alongside four assistant coaches. Promoted teamwork, discipline, and education among inner-city students through structured coaching and guidance. RECOGNITION

Jesuit High School, Special Guest Speaker. February 2015 Selected by the school president to deliver a keynote speech at Gaudiosa, a fundraising gala attended by 700+ alumni, parents, and community leaders. Supported an event that raised $700K+ for financial aid. REFERENCES

(Contact Information Available Upon Request)

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