Office Manager Data Entry

Cover Letter

With over two decades of experience providing high-level administrative support across title, and business sectors, I bring a well-rounded and results-driven approach to operations, communication, and project coordination.

In my previous role with Marathon TS, I supported the Pension Benefit Guaranty Corporation by managing complex clerical processes, inputting sensitive case data, and maintaining accurate digital documentation systems. This experience sharpened my attention to detail and strengthened my ability to uphold confidentiality and compliance standards in a high-volume environment.

As Office Manager at Simply Southern Sides, I directed daily administrative operations, maintained staff scheduling, coordinated shipments, processed invoices as well as payroll, collaborated directly with ownership on special initiatives. My background also includes extensive experience at First American Title, where I held multiple roles ranging from Escrow Officer to Billing Specialist, giving me a deep understanding of records management, client communication, document preparation, and office support functions.

Consistently demonstrated strengths in coordinating multi-step projects, supporting policy implementation, and developing and maintaining performance-tracking databases and scorecards. My work includes supporting executive calendars, communications, and meeting logistics, as well as providing frontline customer service and internal team collaboration. I’ve also managed billing cycles, document audits, and cross-functional workflows with precision and professionalism.

Highly proficient in Microsoft Office Suite, QuickBooks, 10-key data entry, and multi-line phone systems, and I excel in environments requiring critical thinking, adaptability, and grace under pressure.

Confident that my background, work ethic, and administrative expertise align well with the goals of your organization, and I am excited about the opportunity to support such meaningful work.

Professional Summary

Highly organized and strategic Administrative Professional with over two decades of comprehensive experience supporting executives and managing operational functions within corporate settings. Adept at coordinating high-impact projects, implementing policy initiatives, maintaining performance databases, and enhancing administrative workflows. Recognized for initiative, confidentiality, and exceptional multitasking under pressure. Seeking to contribute executive-level support and operational coordination in a mission-driven environment.

Skills

Administrative Program Coordination

Project Support & Policy Implementation

High-Level Scheduling & Calendar Management

Database & Scorecard Development

Operational Process Improvement

Professional Communication & Meeting Facilitation

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

QuickBooks, Virtual Terminal, 10-Key Data Entry

Multi-Line Phone Systems & Customer Relations

Experience

Administrative Program Coordinator

Marathon TS August 2020 – April 2025

Delivered broad administrative and operational support for federal benefit processing initiatives.

Maintained structured records and participant documentation using scanning and indexing systems.

Managed data input and quality control for case-related systems, ensuring precision and compliance.

Provided cross-functional support in document management and internal workflows.

Managed and processed legal documentation, including retirement benefits, marriage certificates, Social Security cards, and birth certificates.

Administrator Office Manager

Simply Southern Sides, Cleveland, OH March 2010 – July 2020

Directed all office functions including scheduling, purchasing, shipping, receiving and order coordination.

Processed payroll

Spearheaded data tracking for customer accounts, initiated collections for past-due payments, and processed invoices.

Collaborated directly with ownership to execute logistical and administrative projects.

Optimized client engagement through effective communication and issue resolution.

Escrow Officer Coordinator

Mortgage Information Systems June 2009 – March 2010

Verified, scanned, and distributed legal documents to financial institutions; ensured document accuracy.

Liaised with clients for outstanding materials; supported notary payment processing.

Valuation Specialist

First American Title June 2006 – August 2008

Managed appraisal workflow and status updates across client-facing systems.

Drafted internal communications and ensured timely report delivery to clients and departments.

Provided administrative backup for front desk operations and supported office continuity.

Escrow Officer Coordinator

First American Title August 2004 – June 2006

Coordinated real estate closings; resolved title objections and facilitated documentation flow.

Interfaced with clients, scheduled appointments, and maintained regulatory documentation.

Billing Specialist / Account Payables

First American Title September 2000 – August 2004

Processed 20,000+ invoices annually, maintained appraisal records, and managed billing discrepancies.

Supported customer service and internal departments in managing accurate data entry and document retrieval.

Education

James Ford Rhodes High School, Cleveland, OH — High School Diploma

Cuyahoga Community College, Warrensville Heights, OH — Business Coursework

Additional & Highlights

Recognized for unwavering professionalism and follow-through.

Experienced in supporting leadership teams in deadline-driven environments.

Known for building strong internal rapport and streamlining office operations.

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