Human Resources Employee Relations
Resume:
MARK ALJOHN BAYLON
PROFESSIONAL SUMMARY
Experienced professional with focus on human resources administration and employee relations. Excel in streamlining HR processes, enhancing employee engagement, and ensuring compliance with employment laws. Utilize strong communication and organizational skills to support recruitment, onboarding, and HR policy implementation.
WORK HISTORY
December 2022 - Current
Jaddarah Recruitment Company - Medical insurance coordinator, Jubail, Eastern Province
TAWUNIYA
December 2022 - Current
Jaddarah Recruitment Company - Human resources administrator, Jubail, Eastern Province
MUQEEM
QIWA
GOSI
DHL
• Addition & deletion of employees & family members.
• Updating IDs from border to iqama.
• Processing reimbursement claims.
• Summarizing monthly add/del invoices for payment.
• Monitoring insurance utilization report.
Responding to employees during out-of-duty hours mostly at night to assist with their insurance needs and request for approvals.
•
• Updating Muqeem reports daily to provide to the coordinators.
• Iqama issuance and renewal.
• Visa issuance.
• Processing local transfer request.
• Attrition report for HR Records.
• Upload/generate employee contracts.
• Update/terminate employee contracts.
• Addition/deletion of employees.
• Arranging shipments locally/internationally.
• Monthly invoice summary for payment.
****************@*****.***
3227 Al Madina Al Monawara
9189 Oraifi Industrial District
35525 Al Jubail
EDUCATION
Associate's degree, Medical
Transcription
MTC Academy, Cavite City /
Philippines
June 2007 - April 2009
High School Diploma
Cavite National High School,
Cavite City / Philippines
June 2003 - March 2007
April 2022 - November 2022
TTEC Customer Care Management Philippines Inc - Customer Service Representative II
February 2019 - March 2022
Teleperformance Philippines - Customer Service Representative II September 2015 - December 2018
ACTS Transcription - Medical Transcriptionist
November 2012 - April 2015
ENC Data Encoding Services - Data Encoder
June 2009 - January 2012
Proactive Transcription Specialists, Inc - Medical Transcriptionist
• Resolves technical requests or complex calls from customers
• Manage large amounts of incoming phone calls, Email and chat
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits
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Keep records of customer interactions, process customer accounts and file documents
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• Follow communication procedures, guidelines and policies Responds to customer inquiries by telephone, e-mail, or chat to provide non- technical problem resolution
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Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer
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Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services
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Works under moderate supervision, with minimal latitude for the use of initiative and independent judgment.
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Verifies accuracy of patient information such as name and identification number; verifies accuracy of transcription for correct punctuation, grammar, and spelling
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Maintains logs of medical procedures, incoming dictation, and transcription records
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• Sorts, copies, prepares, assembles, and files records and charts. Entering data, maintaining databases and client files, managing hard copies, scanning documents and handling other data-related tasks
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Entering accurate data while following all regulations and maintaining confidentiality is all part of the job.
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Convert audio recordings made by physicians and other healthcare professionals into written reports
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They interpret and transcribe dictated information, perform editing on drafts, and submit completed transcripts for approval by physicians.
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Proficient with Microsoft Word,
Excel, PowerPoint, Internet, basic
AutoCAD, install and configure any
Windows Operating System, Anti-
virus, and other utilities. Typing
speed of 60+ wpm with 100%
accuracy. Product Research,
Internet/Online Research. Video edit
using Filmora9. Photo edit using
Adobe Photoshop. Experience in
games ranging from modern PC,
PlayStation, and smartphone games,
cross-platform.
• Works independently, Effective in
problem solving, Organized in
workload.
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SKILLS
SKILLS AND PROFICIENCIES
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