Customer Service Front Desk
Resume:
Resume
Daina D White
Lot ** Pitfour Drive, Granville P.O, St. James
Tel. 876-***-****
************@*****.***
CAREER OBJECTIVE:
To use all my skills and talents for the further growth of both myself and this organization.
Key Skills:
1. Excellent communication and telephone etiquette
2. Warm and welcoming demeanor
3. Proficient in operating phone systems
4. Strong problem-solving and conflict resolution skills
5. Ability to multitask and manage multiple calls simultaneously
6. Knowledge of hotel services, amenities, and policies
7. Accurate and efficient data entry skills
8. Familiarity with hospitality software (e.g., New Hotel)
9. Attention to detail and ability to handle confidential information
Responsibilities:
• Answer and direct inbound calls, providing exceptional customer service
• Handle guest requests, inquiries, and concerns in a timely and professional manner
• Process room reservations, cancellations, and modifications
• Provide information on hotel services, amenities, and local attractions
• Collaborate with departments (e.g., front desk, concierge, housekeeping) to ensure seamless guest experience
• Resolve guest complaints and escalate issues as necessary
• Maintain accurate records and logs of calls and interactions
Education
2020-2022 Hospitality and Tourism Management Program
2015-2020 Anchovy High
2009-2015 MT. Horeb All Age
Subjects Grade Year
English CXC 1 2020
Information Technology CXC 2 2020
Principles Of Accounts CXC 3 2020
Foods and Beverage CXC 2 2020
Mathematics CITY & GUILDS Level 3 2020
Family and Resource Management CXC 2 2020
Hospitality and Tourism Associate Degree 2022
Work Experience: Grand Palladium (internship)
2020-2020
Hostess/Customer Service/Front Desk
Excellence Oyster Bay
September 2022-2025
Room Service Operator/Hostess
Ramona McCoy (Supervisor)
Excelente Oyster Bay
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