DORCAS ABIOLA
********@*****.*** +1-240-***-**** LinkedIn: linkedin.com/in/dammy
Professional Summary
Healthcare IT Professional with over 6 years of experience optimizing workflows and driving data-driven decisions in Agile environments. Proven track record in managing more than 5 concurrent projects (95% on-time delivery), resolving client escalations, and implementing systems compliant with CMS, Medicare/Medicaid, and HL7/FHIR standards. Demonstrated ability to translate business needs into technical solutions using Power BI, SQL, and project management tools. Passionate about mentoring teams and fostering a collaborative culture.
Education
MBA with a Healthcare Concentration Suffolk University, Boston, MA
BA in Chemistry (Biology Minor) Wichita State University, Wichita, KS
Core Competencies
•Project Management: Agile/Scrum, Lean Sigma, Stakeholder Management, Process Improvement, Project Documentation
•Technical Skills: SQL, Power BI, Tableau, Microsoft Office, JIRA, SharePoint
•Healthcare: CMS Regulations, ICD-10/CPT codes, HL7/FHIR, Medicare/Medicaid Compliance, GMP, GCP
Professional Experience
Avalere Health – Washington, DC
Senior Associate, Consultant October 2021 – December 2024
•Led market access consulting projects across therapeutic areas, optimizing coverage/reimbursement strategies and patient support programs, resulting in on-time deliverables for clients.
•Researched and analyzed healthcare policies (qualitative/quantitative), tracking 50+ regulatory developments annually to assess client impact on products and client ROI.
•Translated complex CMS/Medicare regulations into actionable insights, reducing compliance risks for 10+ clients through strategic briefs and executive presentations.
•Built data-driven client deliverables using Power BI/SQL to analyze trends and communicate insights to executive stakeholders.
•Strengthened client relationships by presenting findings and guiding decision-making on access/reimbursement challenges.
•Collaborated with cross-functional teams to draft scopes of work, align project objectives, and implement Agile methodologies (backlog refinement, sprint planning).
•Supported healthcare platform implementations by maintaining documentation and ensuring business readiness.
Suffolk University – Boston, MA
Administrative Assistant January 2020 – May 2021
Increased prospective student engagement by 30% by redesigning communication strategies for graduate healthcare programs, including prompt responses to 50+ weekly inquiries via phone, email, and in-person meetings.
Reduced administrative bottlenecks by 40% by digitizing workflows, saving 15+ staff hours monthly while maintaining a 98% satisfaction rate in student service interactions.
Organized 10+ high-impact recruitment events, managing logistics, promotional materials, and follow-ups, resulting in a 15% increase in applicant conversions.
Led 1:1 consultation with 100+ prospective students, addressing program fit, financial aid, and career outcomes to drive enrollment decisions.
Collaborated with marketing teams to develop targeted digital campaigns (email, social media) that expanded reach by 25%.
Fagron Sterile Services – Wichita, KS
Quality Control Specialist February 2016 – December 2018
Performed 100+ bioburden and endotoxin tests per batch, ensuring compliance with FDA regulations (21 CFR 210/211) and optimizing testing protocols.
Led 30+ OOS investigations for system deviations, resolving 100% within mandated timelines—showcasing problem-solving and analytical skills.
Trained 15+ staff on SOPs and system documentation, reducing human errors by 20%.
Reduced defects by 25% through data-driven process improvements in sterile pharmaceutical manufacturing, including optimized microbial testing protocols.
Conducted environmental monitoring (viable/non-viable particulates) in ISO 5-7 cleanrooms, maintaining 100% adherence to FDA action limits.
CERTIFICATIONS & TRAINING
Agile Methodology (Scrum) Healthcare Compliance (CMS, HIPAA)