Customer Service Representative
Resume:
YoNika Esters
FAYETTEVILLE NC ***14
*********@******.***
Customer service representative with over 10 years of experience, providing support to customers via phone, emails, and/or in person. Expertise in satisfying customers with timely, accurate, and personable service.
Key achievement: responded to over 1k emails and phone calls within 48 hours regarding billing, account information, equipment malfunctioning, and/or general inquires from customers.
Skills
Project Management Skills
Creative
Decision-maker
Organizational Skills
Communication Skills
Telephone Etiquette
Other
Certified customer service representative (CCSR)
Microsoft Excel 2013 Certification
Certified Service Specialist (CSS)
Experience
JUNE 2014 - JULY 2016
McDonald’s Saint Paul’s NC 28384- Cashier
●Take correct orders using professional customer service.
●Receive and present the correct amount of cash to customers.
●Keep areas clean and well organized.
AUGUST 2016 - JULY 2019
BB&T Customer Call Center - Representative
●Use professional telephone etiquette during calls to customers to resolve any issues on either the company, the service, or the customers behalf.
●Use typing skills to complete tasks given, complete paperwork properly, organize.
JULY 2019 - NOVEMBER 2021
Sandersons Farm INC. -LINE LEADER/SCLAE OPERATER
●Weigh up boxes of product to reach 40lbs each at 4 boxes a minute.
●Place the proper label on the product in the correct placement.
●Send boxes of product to the next line for further operations
NOVEMBER 2021 – JAUARY 2025
ECLERX - Call Representative
Worked as a home agent to assist customers with their home internet, television, and telephone services.
Responsible for logging into a dedicated system every day, updating the system as customers placed orders and processing sales.
Scheduling appointments for customers for installation, and/or maintenance issues.
Troubleshoot problematic equipment/ walking customers through steps of reboot.
Education
August 2012 - June 2015
Saint Paul’s High School- high school diploma
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