Project Management Assistant Director

Dell W. Nsangou

Tel: 469-***-**** Email: ***********@*****.***

Professional Summary

Accomplished and versatile professional with 24 years of experience across higher education, legal services, banking, and project management. Currently serving as Assistant Director of Training & Development at the University of Dayton, leading initiatives that enhance student engagement, staff performance, and compliance with institutional policies. Known for designing impactful training systems, coordinating academic programs, and managing complex projects in dynamic environments. Certified in Scrum, Project Management, and Business Analytics, and currently pursuing an MBA in Cybersecurity Management. Bilingual in English and French, with a proven ability to lead cross-functional teams, improve service delivery, and drive strategic outcomes in both corporate and academic settings.

Education, Certifications & Tools

• MBA in Cybersecurity Management University of Dayton Expected 2026

• BSc in English Private Law University of Soa Yaounde, Cameroon

• Maitrise in Business Corporate and Finance Law (MASTERS I) University of Douala, Cameroon

• Professional Scrum Master (PSM I) Scrum.org

• Project Management Certificate Spelman College

• Business Analytics & Operations Certificate Pathstream

• Languages: English and French

• Tools: Banner, Cognos, Degree-works, Touch-net, Sales Force, Zoom, Slack, Google Chat, Avaya, Divanci, Knowledge Hub

Professional Experience

• Assistant Director, Training & Development University of Dayton 2025 – Present

• Leads training programs for student services staff.

• Enhances operational efficiency and student engagement.

• Designs onboarding systems and knowledge hubs.

• Training and Academic Program Coordinator University of Dayton 2024

• Coordinated training and academic support programs.

• Ensured policy compliance with FERPA and Title IX.

• Developed onboarding manuals and e-learning modules.

• Project Manager US Bank 2022 – 2024

• Managed 10+ banking projects and improved delivery rate by 95%.

• Reduced project risk by 25%.

• Led cross-functional teams, improved customer satisfaction by 15%.

• Project Coordinator Walmart 2020 – 2022

• Coordinated 20+ projects and reduced turnaround times by 15%.

• Trained and mentored junior staff.

• Various Roles Société Générale 2002 – 2020

• Scrum Master – Led Agile teams and implemented Jira.

• Project Manager – Oversaw system upgrades and audits.

• Branch Manager – Managed operations and relationships.

• Customer Relations Manager – Handled portfolios and escalations.

• Litigation & Contract Officer – Managed legal compliance.

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