Customer Service Representative
Resume:
jasmine harrington
Customer Service Representative
Anderson, IN 46013
**********@*****.***
Resourceful and detail-oriented customer service representative with 9 years of experience in various roles, including customer service, insurance counseling, and home preservation. Proficient in handling customer inquiries, troubleshooting issues, and providing accurate information. Possess a strong understanding of insurance policies and procedures. Skilled in customer service, communication, and organizational skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Benefits Advisor
Foundever-Anderson, IN
July 2024 to Present
License health insurance agent.
• Provided expert guidance and advice to customers on various benefit options, including health insurance, retirement plans, and flexible spending accounts
• Conducted thorough needs assessments to understand individual customers requirements and recommend appropriate benefit packages
• Managed open enrollment process by organizing informational sessions, answering customer inquiries, and ensuring timely completion of enrollment forms
• Developed strong relationships with external vendors such as insurance carriers or third-party administrators to effectively manage benefit plan operations. Customer Service Representative
First Merchants Bank-Daleville, IN
June 2023 to July 2024
• I assist customers with going over their account balance and transaction history.
• We also enroll customers for telephone, online and mobile banking services. If a customer is having trouble accessing any of these features we troubleshoot to see what issues they’re experiencing. We may end up having to unlock accounts or reset passwords.
• Customers often need a new debit card so we send new or replacements. Customers can also order new checks through customer service.
• We’re also responsible for filling disputes and protecting accounts from fraud. So making sure the customer understands the process required to ensure the safety of their account and personal information.
Home Preservation Representative Supervisor (Remote) Infosys/Truist-Atlanta, GA
July 2021 to May 2023
I was a customer service representative in the Home Preservation Department for Truist Bank. My role is providing all resources to homeowner to avoid Foreclosure.
• I am required to discuss the status of the loan and answer any account specific questions.
• Help borrowers understand all retention options they are eligible for.
• Assist borrowers in filling out mortgage assistance applications.
• Discuss loan Document details.
• Discuss payment history
• I’m in charge of a team of 8 Customer Service agents where I help coach, lead and provided feed as well as actual plans to keep my agents on the right track to succeed at the task they’re responsible for performing.
• I manage Matrix reports.
• I’m also required for QA for calls.
Insurance Counselor
GEICO-Carmel, IN
August 2017 to May 2019
Customer Service Representative
• Provided accurate, valid and complete information by using the proper methods/tools.
• Greet Callers.
• Verify Policy information.
• Provide customer with policy details.
• Go over any billing questions.
• Sending out ID cards or Declaration page.
• Process payments.
• Add/delete people from policy.
• Discuss possible discounts and lower rates
Call Center Representative
Concentrix-Anderson, IN
June 2016 to July 2018
Provided accurate, valid and complete information by using the proper methods/tools.
● Met personal/team sales targets and call handling quotas.
● Answered multi-line phone system and directed calls to the appropriate party.
● Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
● Followed communication procedures, guidelines and policies.
● Reviewed or made changes to customer accounts.
● Researched answers or solutions as needed.
● Kept records of customer interactions, processed customer accounts and filed documents.
● Ordered new devices or equipment.
● Processed payment transactions for when customers were purchasing items or paying their phone bill.
● Also was responsible for issuing any credits back to customers if necessary. Crew Trainer
Mcdonalds-Anderson, IN
November 2014 to March 2016
Maintained working knowledge of restaurant.
● Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
● Built and maintained internal and external customer satisfaction.
● Maintained high standards of customer service during high-volume, fast-paced operations.
● Communicated clearly and positively with coworkers and management.
● Handled currency and credit transactions quickly and accurately.
● Followed procedures for safe food preparation, assembly, and presentation.
● Built loyal clientele through friendly interactions and consistent appreciation.
● Resolved complaints promptly and professionally.
● Took initiative to find extra tasks when scheduled duties were completed.
● Provided accurate product information.
● Built sustainable relationships of trust through open and interactive communication. Education
Some college in Medical Insurance Billing and Office Administration Ross Medical Education Center Muncie
August 2017
High school diploma in Core 40
Anderson High School - Anderson, IN
August 2014 to June 2016
Skills
• Collections (4 years)
• Organizational Skills (8 years)
• Billing (6 years)
• Escrow (4 years)
• Research (6 years)
• Communication skills
• Phone etiquette
• Negotiation
• Property management
• Fair Housing regulations
• Yardi
• Microsoft Word
• Management
• Sales
• Time management
• Clerical experience
• Word processing
• Salesforce (2 years)
• Microsoft Office (10+ years)
• Office Management
• Black Knight (3 years)
Certifications and Licenses
Health Insurance License
July 2024 to July 2030
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