It Project Manager

Mickel Casimir

IT Project Manager

Contact

Mickel Casimir

*** **** ****** ****, ********,

FL 34714

Tel: 786-***-****

E-mail:

*************@*******.***

Objective

Highly motivated and solution-driven IT professional with over seven years of comprehensive experience in identifying and resolving performance issues to ensure the optimal functioning of devices and processes. Adept at diagnosing technical problems and implementing effective solutions, I bring a wealth of knowledge in IT project management, system maintenance, and infrastructure support. My proven expertise extends to managing complex IT projects, maintaining and supporting various systems, and ensuring robust and reliable infrastructure. Dedicated to continuous improvement, I strive to enhance operational efficiency and drive technological innovation. Education

University of the Virgin Islands

Bachelor of Arts in Business

Administration, Concentration in

Computer Information Systems

December 2015

GPA 3.87

Key Skills

Microsoft Office Suite (Word, Excel,

PowerPoint)

Database Management Software

Active Directory

Micros Point of Sales

Multi-Media Suites

Project Management Software

Java Language

Excellent Analytical Skills

Leadership

Critical Thinking

Experience

Evermore Orlando Resort Engineer Level 2

1/23 – 3/25

• Maintained and supported computers and mobile devices.

• Installed and tested new and current technologies.

• Supported the building and maintenance of the Ethernet infrastructure.

• Assisted with VOIP phone deployment and maintenance.

• Provided support for Google Workspace and Microsoft Office Suite.

• Gained general knowledge of Aruba switches and APs.

• Contributed to the successful deployment of GPON (Gigabit Passive Optical Network).

Marriott International, Miami, FL Market IT Manager 2/18 – 10/22

• Maintained and supported computers, servers, and workstations across multiple properties.

• Trained and developed new IT managers.

• Provided support for GPNS and administrative internet infrastructure.

• Assisted with property management system software conversion.

• Led the Windows 10 migration project for multiple properties.

• Provided remote support to hotel employees and guests.

• Formulated annual technology budget.

• Managed employee access and permissions via Active Directory.

• Supported through ServiceNow Ticketing system, serving as the first point of contact for technical issues.

• Liaised with vendors and third parties on behalf of the company.

• Ensured IT compliance maintenance for all devices and systems. Marriott Frenchman’s Reef, St. Thomas, USVI Systems Analyst 12/15 – 10/17

• Re-imaged computers and Micros workstations.

• Provided technical support for multiple software systems.

• Troubleshot internet connection issues for hotel guests. Awards

• Greater Miami & the Beaches Association 2019 Hospitality Leadership Award, IT Manager

• University of the Virgin Islands Dean’s List (2012, 2013, 2015) Communication

I excel in communication, effectively liaising between technical teams and stakeholders to ensure clear understanding, smooth project execution, and the successful delivery of complex IT solutions. Leadership

References

Contact this candidate