Customer Service M A
Resume:
Mariah Colbert
Waukegan, IL *****
***********@******.***
Professional Summary
I am a 21-year-old individual who is determined to set my life on an exceptional path. I am a quick learner with a natural ability to absorb new information and skills efficiently. My passion for hard work drives me to approach every task with dedication and enthusiasm. I take pride in being punctual, always arriving early, and I never leave a job until it is completed to the highest standard. I am thorough in everything I do, paying close attention to detail to ensure that the work exceeds expectations. I am eager to demonstrate my abilities and contribute meaningfully to any opportunity I am given. I am confident that my work ethic, reliability, and eagerness to learn will make me a valuable asset to your team.
Work Experience
Cashier/ Customer Service
Victoria's Secret-Gurnee, IL
August 2023 to December 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Mentored new cashiers by providing guidance on proper cash handling procedures and exceptional customer service standards
• Praised by supervisors for consistently accurate cash handling abilities
• Awarded Employee of the Month twice within one year based on outstanding performance metrics
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Cashier/Customer Service
Navy Exchange-North Chicago, IL
October 2020 to June 2022
• operate cash register
• greet customers
• go to the bank to put cash in / out of the register
• bag customers items
• announce closing
• open/close store
• clean counters
• stock drinks
• check military IDS at the door
• organize clothing
• put clothing on racks from warehouse
• walk around ask customers if they need help
• stock perfume/ colognes
• Operate cash register by scanning customers’ items for purchase or return; processing checks, debit and credit cards and also coupons
• Perform closing duties such as removing money from cash registers, securing it, and giving it to the Navy Exchange Bank
• Assist customers in-store and over the phone by answering their questions to meet their needs
• Retrieve shopping carts from parking lot and around the store to ensure that carts are available for customers
• Resolved customer complaints or issues promptly and effectively, escalating to management when necessary
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and efficiency
• Maintained knowledge of current promotions, sales events, and product features to upsell additional items at the register
• Ensured cleanliness of checkout area by regularly sanitizing equipment such as conveyor belts and payment terminals
Team Member
Six Flag-Gurnee, IL
July 2019 to September 2019
• Greet customers and families
• scan season p asses/ tickets
• answer questions about the benefits of season passes
• answer questions about where rides are at
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
• Collaborated with team members to achieve project goals and deliver high-quality results
• Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
Education
High school diploma
North Chicago Community High School - Waukegan, IL May 2018 to May 2022
Skills
• Project Management
• Mentoring
• Strategic Planning
Contact this candidate