Crisis Intervention Service Delivery

EXPERIENCE

YOUTH DEVELOPER

THE CHILDREN’S AID SOCIETY NEW YORK CITY, NY

**** – 2024

● Supervised and engaged a group of 10-15 children aged 8-12 in various outdoor and educational activities, ensuring a safe and enjoyable experience. ● Planned and led daily activities, including arts and crafts, team sports, and nature walks, promoting creativity and teamwork. ● Developed strong relationships with students, fostering an inclusive and supportive environment that encouraged personal growth and social interaction. ● Collaborated with other team members to create a welcoming atmosphere for all participants, addressing individual needs and concerns. ● Provided mentorship and support to children, encouraging positive behavior and conflict resolution skills.

DIRECTOR

HOPE 4 CHILDREN NEW WINDSOR, NY

2018 – 2024

● Directed all aspects of non-profit operations, including program development, budgeting, and

staff management. ● Managed a team of 20+ employees to ensure the delivery of high-quality services.

● Collaborated with stakeholders to secure funding and expand program reach, impacting over 500 families annually. ● Implemented performance metrics to improve service delivery and program outcomes.

● Spearheaded initiatives to provide crisis intervention, health education.

FAMILY WORKER/FAMILY WORKER SUPERVISOR

UNION SETTLEMENT NEW YORK, NY

2005 – 2018

● Discussed participants' mental and behavioral challenges with Hub team on a case-by-case basis.

● Provided emergency crisis intervention support for case managers and outreach staff. ● Audited client files to ensure case management plans addressed identified needs and maintained data quality. ● Conducted training and orientations for Youth Advocate Case Managers. ● Oversaw crisis intervention services in collaboration with Hub Regional ● Managed a caseload of 25+ members, providing direct services and support. ● Conducted assessments and developed person-centered care plans in compliance with Health Home standards. ● Assisted members with benefits applications, including SNAP, Medicaid, SSI, and housing support. ● Coordinated services with internal and external providers as part of the Care Team. ● Provided crisis intervention and facilitated transitions from hospitals, schools, and rehabilitation centers.

PARAPROFESSIONAL

NYC Board of Education New York City, NY

2019 – 2024

● Provide one-on-one or small group assistance to students with academic or behavioral challenges. ● Support teachers in implementing lesson plans and classroom activities. ● Assist students in mastering concepts across subjects, including reading, math, and science. ● Monitor and document student progress, sharing insights with teachers and parents when needed. ● Supervise students during transitions, meals, and recess to ensure safety and proper behavior. ● Implement individualized education plans (IEPs) and accommodations for students with special needs. ● Reinforce classroom rules and provide positive behavioral interventions to maintain a supportive learning environment. ● Prepare and organize instructional materials, classroom displays, and learning resources. ● Collaborate with educators, parents, and specialists to develop strategies for student success. ● Attend staff meetings, training sessions, and professional development workshops to enhance skills. Company:

COUNSELOR

St. Cabrini New York City, NY

1997 – 2000

● Provide individual and group counseling sessions to teenagers to address emotional, behavioral, and social challenges. ● Develop and implement personalized treatment plans tailored to the unique needs of each adolescent. ● Help teens navigate issues such as family conflict, academic pressure, peer relationships, self-esteem, and mental health concerns. ● Conduct assessments to identify areas of need and evaluate progress over time. ● Collaborate with parents, educators, and other professionals to ensure a holistic approach to support. ● Facilitate workshops or support groups focusing on topics such as stress management, communication skills, and conflict resolution. ● Act as a mentor and advocate, promoting healthy decision-making and life skills. ● Respond to crises promptly and provide de-escalation and emotional support as needed. ● Maintain thorough and confidential records in compliance with ethical and legal standards. ● Stay updated on adolescent mental health trends and evidence-based counseling practices through ongoing professional development.

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

Boricua College

JUNE 2013

ASSOCIATE IN ARTS

Boricua College

JUNE 2010

CASAC

New York State Office of Alcoholism & Substance Abuse

OCTOBER 2011

THERAUPEUTIC CRISIS INTERVENTION

Cornell University

JULY 2010

SKILLS

Conflict Resolution

Mac OS

Microsoft Office Suite

Self-Motivator

Customer Complaint Resolution

Exceptional communication

Fluent in Spanish

Google Workspace

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