Customer Service Delivery
Resume:
**** ********* ****, ***** ****, US, ***** • ****************@*****.*** • 678-***-****
AMANDA LAWRENCE
Healthcare Management Professional
PROFESSIONAL SUMMARY
Healthcare Management Professional with over 10 years of experience, expertly coordinating provider onboarding and optimizing credentialing processes to enhance operational efficiency. Proficient in Athena, Eclinicalworks, and insurance claim management, demonstrating strong time management and customer service skills. Passionate about fostering collaborative environments and driving strategic network expansion to improve service satisfaction.
EMPLOYMENT HISTORY
AFFILIATE RELATIONS ASSOCIATEOct 2022 - Present
Health AdvocateRemote
Coordinate provider onboarding, ensuring seamless integration and compliance.
Facilitate member-therapist connections, enhancing service satisfaction.
Recruit and manage therapist network, expanding reach and diversity.
Optimize credentialing processes, improving operational efficiency.
Support provider portal use, enhancing user experience and compliance.
Partner across departments to execute key EAP projects, enhancing service delivery systems while maintaining data integrity throughout provider integration.
Streamline provider onboarding protocols while facilitating strategic member-therapist matching to enhance service delivery and satisfaction rates.
Develop and implement network expansion strategies, driving therapist recruitment initiatives while maintaining rigorous credentialing standards.
PRACTICE MANAGERFeb 2022 - Oct 2022
Village MedicalKennesaw, GA
Led hiring and interviews, enhancing team quality and efficiency.
Managed claims and reports, ensuring accurate and timely submissions.
Oversaw supply orders, maintaining optimal inventory levels.
Supervised billing and safety, improving practice operations.
Addressed patient needs, fostering a supportive environment.
Streamlined practice operations while supervising billing processes, implementing workplace procedures, and resolving insurance issues to enhance overall efficiency.
Partnered with physicians to develop business strategies and patient services while coordinating staff meetings and managing recruitment to build a cohesive team.
PATIENT SERVICE COORDINATORJul 2017 - Jan 2022
Sandy Springs Internal MedicineSandy Springs, GA
Enroll and manage patient memberships, enhancing service efficiency.
Process billing claims, ensuring accurate and timely submissions.
Coordinate with insurance for claim resolutions, improving cash flow.
Support administrative tasks, contributing to seamless operations.
Managed comprehensive patient enrollment, insurance claim processing, and payment reconciliation while supporting administrative functions for monthly reporting at Sandy Springs Internal Medicine.
Streamlined patient membership processing and insurance claim submissions, resolving claim status inquiries and maintaining accurate financial records for practice operations.
Facilitated seamless patient enrollment experience, coordinated membership services, and provided crucial administrative support for practice management and reporting requirements.
Executed systematic tracking of insurance claims, payment processing, and data collection procedures, ensuring accurate financial documentation and reporting for practice analysis.
Partnered with management to handle administrative workflows while serving as primary contact for patient enrollment, membership processing, and insurance claim resolution.
Streamlined patient enrollment processes and expedited insurance claim submissions, reducing processing time and enhancing practice revenue collection at Sandy Springs Internal Medicine.
HR SPECIALISTMay 2016 - Dec 2016
Bond Community Health CenterTallahassee, FL
Managed employment records, enhancing HR efficiency and compliance.
Facilitated training, boosting workforce skills and development.
Supported audits, optimizing HR processes and strategic goals.
Assessed training effectiveness, ensuring continuous improvement.
Improved documentation, contributing to operational efficiency.
Partnered with department heads to enhance record-keeping processes, facilitated cross-functional training programs, and supported executive team during compliance reviews.
Redesigned record management workflows, introduced interactive training methodologies, and developed comprehensive program evaluation metrics while providing executive-level support.
Streamlined HR record management systems at Bond Community Health Center, enhancing compliance protocols while implementing targeted training programs for staff development.
Revitalized employee documentation processes, reducing retrieval time and supporting cross-departmental audits while serving as liaison between executive leadership and staff.
Pioneered interactive training methodologies that addressed skill gaps, while collaborating with department heads to create efficient record-keeping solutions.
Developed comprehensive program evaluation metrics that identified training effectiveness, supporting strategic HR initiatives and operational improvements.
TELLERDec 2013 - Apr 2016
Hancock BankTallahassee, FL
Processed 200+ daily transactions with precision and efficiency
Identified customer needs, referred suitable financial products
Operated banking software for deposits, withdrawals, foreign exchange
Issued cashier checks, money orders, ensured policy compliance
EDUCATION
MBA, HEALTH CARE ADMINISTRATION2020
Saint Leo UniversityAtlanta, GA
BACHELOR OF SCIENCE, HEALTH CARE MANAGEMENT2016
Florida Agriculture and Mechanical UniversityTallahassee, FL
SKILLS
Customer Service, Scheduling, Time Management, Communication, HR, Epic, Athena, IClue, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Allscripts, Eclinicalworks, Insurance, ADP.
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