Customer Service Care

Kaitlyn Smith

Contact Information

Email: ***********@*****.***

Phone: 814-***-****

Location: Meadville, PA 16335

Summary

Adaptable and hardworking professional with over 5+ years of experience in customer-focused roles across caregiving, food service, and delivery. Recognized for dependability, attention to detail, and a natural ability to connect with people. Open to learning new tools and systems, with a strong interest in customer care roles in dynamic environments — remote or on-site. Key Skills

Customer Service & Communication

Empathy & Active Listening

Time Management & Task Organization

Conflict Resolution & Problem Solving

Microsoft Office & Basic Tech Troubleshooting

Adaptability in Fast-Paced Environments

Caregiving & Personal Support

Food Prep, Safety & Kitchen Efficiency

Delivery Logistics & Route Support

Professionalism & Reliability

Work Experience

The Country Club of Meadville Meadville, PA

Line Cook 11/2022 - 11/2024

Prepared and plated meals to strict standards and timelines. Supported kitchen organization, inventory, and sanitation procedures. Trained new staff and collaborated on service flow improvements. Helped create a smooth, team oriented work environment. Maintained accurate records of daily production sheets including waste logs Tracked inventory levels of all products used in the kitchen on a daily basis. From The Heart Northwest Erie, PA

Caregiver 04/2021 - 10/2023

Delivered personal care with compassion for elderly and disabled clients. Assisted with errands, medications, daily tasks, and provided companionship. Managed multiple client needs with attention to detail and adaptability. Maintained detailed logs and updates for family and healthcare providers. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

UPS Meadville, PA

Delivery Driver Helper 0/2017 - 02/2018

Assisted in timely delivery of packages across multiple routes. Organized and sorted packages for efficient drop-offs. Practiced safety and accuracy while communicating with customers. Maintained excellent attendance and contributed to team reliability Loaded the unloaded cargo from trucks

Provided excellent customer service by greeting customers and answering their questions about products and services offered.

Respond promptly to customer inquiries about product availability or status of deliveries Education

Cambridge Springs Jr/Sr High School Cambridge Springs, PA High School Diploma, Graduated 06/2018

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