Program Manager Relationship
Resume:
Arvind Tripathi
*************@*****.*** Arvind Tripathi, PMP, MBA, MBB, MSIE, ITIL LinkedIn
Summary
A result and customer focused technical, compliance and transformational leader, with a proven track record of business results in multiple businesses and non-profit organizations is ready to make direct contributions to your organization's business results and future growth.
Key Skills
•Technical Program Management in IT, Facilities, & Infrastructure
•Portfolio & Program Management (PMO)
•Quality Management & Operational Excellence
•Strategic Sourcing & Supplier Relationships
•Business Transformation Management (Support Centre/ Call Centre)
•Business Analytics & Risk Management
•Lean Six Sigma & Root Cause Analysis (RCA)
•IT Compliance (SOX, API Q1, ISO9001 etc.)
•Risk Management, FMEA, Business Resilience, Disaster Recovery (DR) and SOX
•Business Development & Contract Management
Professional Certifications
•PMP, Project Management Professional, PM Institute, USA – Present
•ITIL Foundation v3, ITIL, Dallas, TX – 2013 - Present
•MBB, Master Black Belt - Lean & Six Sigma, SSI & Flowserve, Texas – Present
•CMQ/OE, Certified Manager for Quality & Organizational Excellence, ASQ – Present
Major Accomplishments
Set-up and led 4 global Support Call Centers in India, Columbia, Brazil, and USA to support 18,000 customers and led significant metric improvements across the board (20 to 50% improvement) – Oil & Gas
At GAP, successfully led 5 major infrastructure expansion projects to completion (including large and complex distribution center expansion) to double the capacity from 500K orders per day to 1 million. Also, set up a new operation in Texas from green field location. Managed $50-60 Million projects.
At Tarrant County, led 24 complex projects in IT Infrastructure, cloud computing, IT Security, Software application deployments (Agile and Waterfall), and Facilities in preparation for county’s response to COVID -19 pandemic totalling a budget of $6.5 Million.
At Flowserve, led IT Team members to reduce non-compliance items from 49 to 1 based on annual external third-party audits. – Oil & Gas
At Tacks Solutions trained 500+ employees in Lean & Six Sigma methods in multiple industries (Banking, Healthcare, Insurance, Chemicals, Oil & Gas, Paint, High Tech., Medical Devices, and others)
Professional Experience
7-11 Corporation (Retail)
Sr. IT Supplier Relationship Manager 5/23-5/25
Managing all Managed Service Providers (MSPs), IT hardware, networking, and telecom vendors to support 14,000 stores across North America with a total annual spend of over $200 Million. New and current contract negotiations and deploying hardware asset management (HAM) module of Service Now. Realized over $2 Million in hard savings in the first year.
Program/ Technical Manager (Contract roles) at multiple organizations 06/20- 4/23
-Windstar Casino (Entertainment) – New Facilities Infrastructure
Sr. Technical Program Manager / Portfolio Manager
-GAP (Retail) - New Distribution Centre Infrastructure
Technical Program Manager / Portfolio Manager
-Hewlett Packard (HP)
Senior Program manager & Master Black Belt (Ecommerce Agile Transformation)
-Tarrant County (Local Government) (COVID-19 Response)
Portfolio Manager, Agile development
SHAMROCK PRECISION (Oil & Gas Manufacturing)
Chief Operating Officer & Transformation Executive 8/18 - 5/20
Shamrock is a global manufacturing company supplying Oil, Gas and Aerospace companies with precision machined parts with two plants in US and Malaysia
•Responsible for all Operations, QA, Procurement, Compliance, Business Continuity, New Business Development, and all other IT functions for $15+ Million annual business with full P&L responsibility and 50+ major customers in Oil, Gas and Aerospace and 100+ employees
•Successfully led new ERP system deployment, ISO9001, AS9100 D (Aerospace standard) and API Q1 (Oil & Gas Standard) certification efforts
Flowserve Corporation (NYSE: FLS) (Oil & Gas) 8/08 - 05/18
Senior Director, Transformation (IT Procurement & End User Services)
Flowserve is a $4+ Billion global industrial manufacturing company that is a major supplier to the Oil & Gas industry with operations in 56 countries with 18,000 employees. Managed $100+ Million budget:
Led global IT Procurement for hardware, software, and accessories totaling $100+ Million budget per year. Developed and managed strategic vendor scorecard towards proactive management and continuous improvement. Contract management with large IT Service Providers e.g., AT&T, Dell, Microsoft, SAP, Oracle, Unisys, and others.
Led IT contract negotiation with IT Infrastructure vendors to create $2.5 Million in annual savings year after year, developed and deployed Vendor Scorecard to improve vendor performance.
Led a team of 40+ professionals to support 18,000 end users globally in 56 countries and 200+ sites globally and specifically in North and Latin America with all aspects of service & support, supporting $2.5+ Billion business. This included 4 Call Centers across the globe in English, Spanish and Portuguese. Projects completed included Vendor Management, Supply Chain, and IT Procurement
Led a multi-year strategic initiative to improve customer satisfaction scores. These efforts resulted in satisfaction score improvement from 2.6 (on a scale of 0 to 5) to consistently above 4.6 within 18 months. This required engaging 200+ internal associates, 300+ contractors and dozens of vendors and 3rd party providers.
Delivered a total of $65 Million in validated benefits using key skills above over 10 years.
Risk Management (SOX and other regulatory compliance) for IT organization world-wide working with internal (E&Y), external (PwC) auditors and IT Team members to reduce non-compliance items from 49 to 1 based on annual third-party audits.
Additional Work Experience
Solera Corp. (Software), Westlake, TX as Senior Portfolio Manager – 2018
•Smarter/ Tacks Solutions, President, Management Consulting - 2003-2008
(Texas State, Daimler Trucks, CIGNA, National Chemicals, Sherwin Williams, Bank of America)
•Dell Technologies, Round Rock, Texas as Global Program Manager & Senior Manager, Quality
•Boeing Commercial Airplanes/ Vermillion, Wichita, KS as Director of Quality & Compliance
•Raytheon Aircraft (Beech), Wichita, KS as Program Manager / Industrial Engineering
•Tata Motors, Mumbai, India as Corporate Planning officer
•BP Amoco, Tulsa, Oklahoma as Senior IT Project Manager
Education
•MBA, Business Administration (Finance), Wichita State University, Wichita, KS
•MSIE, Industrial Engineering (Engr. Management), University of Oklahoma, Norman, OK
•BSME, Mechanical Engineering, University of Jabalpur, MP, India
•Data Science (Big Data) Specialization – Johns Hopkins University, Baltimore, MD
•Emotional Intelligence Certificate, Case Western Reserve University, OH
Recognition & Awards
•Fellow – American Society for Quality (ASQ) 1997 - Present
•National Baldrige Examiner – Malcolm Baldrige National Quality Award, US Department of Commerce (MBNQA) 1997 - 2004
•State Judge – Texas Award for Performance Excellence (TAPE) 1998 – 2007
IT Tools
•Agile and waterfall methodology
•Microsoft Office; Office 365, Excel, Power Point, Word
•MS Project, Planview, MS Visio
•JIRA, Smart Sheets, AdobeSign, GEP
•Zoom, Team, WebEx
•Clarity, Confluence
•Minitab & JMP Statistical Analysis Software
•ERP Systems – SAP, Oracle, PRMS
Global Experience
Successful projects, audits and/or consulting cross-cultural assignments completed in: Argentina, Australia, Austria, Brazil, Canada, China, Columbia, France, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Russia, Singapore, Spain, UK, and USA.
LinkedIn Profile
(3) Arvind Tripathi, PMP, MBA, MBB, MSIE, ITIL LinkedIn
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