Fraud Analyst Quality Control

MICHELLE COWANS

Cincinnati, OH ***** 513-***-**** ********@*****.***

Fraud Analyst with a proven track record at US Bank National Association, adept at implementing fraud prevention strategies and analyzing data patterns. Skilled in risk assessment and strong written communication, I enhance team productivity and ensure compliance with industry regulations, fostering a culture of excellence and integrity.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Fraud Analyst, 01/2021 - 04/2025

US Bank National Association – Work From Home (Cincinnati)

• Evaluated customer data to identify and prevent fraudulent activities.

• Analyzed large amounts of data to find patterns of fraud and anomalies.

• Performed risk assessments to determine level of fraud risk and prioritize investigations.

• Tracked fraud cases and monitored trends to develop strategies for prevention. Work Flow Coordinator (Wholesale Lockbox), 01/2016 - 12/2020 US Bank National Association – Lunken Center (Cincinnati Oh.) Responsible for-

Conducted thorough analyses of current processes, identifying areas for improvement and implementing necessary changes.

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Evaluated staff performance regularly, providing constructive feedback to improve individual skills and overall productivity.

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Optimized resource allocation by accurately forecasting workload requirements and adjusting staffing levels accordingly.

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Implemented quality control measures to ensure high standards were consistently met across all aspects of production.

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PROFESSIONAL SUMMARY

WORK HISTORY

Ensured compliance with industry regulations by staying up-to-date on relevant laws, guidelines, and best practices.

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Trained new employees on company procedures, fostering a positive work culture and ensuring seamless integration into the team.

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• Processed payment files and analyzed audit reports.

• Utilized multiple PC applications throughout day. Medical Assistant, 06/2015 - 12/2016

Mercy Health – Cincinnati, OH

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Obtained client medical history, medication information, symptoms, and allergies.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Performed medical records management, including filing, organizing and scanning documents. Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

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Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

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Wholesale Lockbox Clerk, 11/2015 - 01/2016

US Bank National Association – Lunken Center (Cincinnati) Enhanced communication within the team by actively participating in meetings, sharing updates on progress and challenges faced in daily tasks.

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• Ensured timely deposits for clients by consistently meeting daily deadlines for processing payments. Managed sensitive customer data with discretion, adhering to strict security protocols and confidentiality guidelines.

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Increased department productivity through cross-training in multiple functions, providing support as needed during peak times.

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Work Flow Coordinator (Wholesale Lockbox), 01/2006 - 07/2015 US Bank National Association – Lunken Center (Cincinnati, Oh)

• Processed payment files and analyzed audit reports.

• Analyzed accounts for various requests and accounted resolution. Promoted a safe working environment by adhering to company safety policies and addressing potential hazards proactively.

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Trained new employees on company procedures, fostering a positive work culture and ensuring seamless integration into the team.

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• Maintained a well-organized work environment, contributing to increased team focus and higher output levels.

• Enhanced communication between departments for smoother operations and increased productivity. Implemented quality control measures to ensure high standards were consistently met across all aspects of production.

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No Degree: Sociology

College of Mt St Joseph - Delhi, OH

Registered Medical Assistant: Medical Assisting, 06/2015 Ross Medical - Sharonville, OH

High School Diploma: 05/1985

Withrow High School - Cincinnati, Oh

• Fraud Prevention Strategies • Strong Written Communication Skills

• Fraud Detection Monitoring • Telephone and email etiquette

• Transaction review • Skilled in Advanced Search Techniques

• Ethical standards • Banking operations

• Risk level determination • Fraud patterns

• Multitasking • Prioritization of Responsibilities EDUCATION

SKILLS

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