Confidential Resume of Rohan Edwards
Resume:
Confidential Resume of
Rohan Edwards
Calgary, AB
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PROFESSIONAL SUMMARY
Versatile sales and marketing professional with 10+ years of experience across technology, insurance, and media sectors. Proven ability to drive business development, lead creative content initiatives, and deliver client-focused solutions. Skilled in project management, stakeholder collaboration, and adapting to dynamic business environments. SKILLS SUMMARY
• Customer Service
• Business Development
• Sales & Marketing
• Technical Support
• Project Management
• Training & Coaching
• Product Design
• Copywriting &
Communications
• Brand & Content
Development
• Publishing & Licensing
EDUCATION
• Laurentian University – Business Administration - Marketing - Sudbury, ON
• Mount Royal University – Arts - English - Calgary, AB
• Crescent Heights High School - General Diploma - Calgary, AB PROFESSIONAL EXPERIENCE
ARMZHOUSE MEDIA
CREATIVEDIRECTOR/PRODUCER JULY 2016 – FEBRUARY 2025 Calgary, Alberta
• Led strategy and execution of content creation, digital campaigns, and event promotion.
• Produced and edited multimedia (audio/video) for artists and brand partners.
• Managed publishing catalog, licensing deals, and contract negotiations.
• Built brand campaigns in collaboration with artists, venues, and sponsors.
• Oversaw sync licensing opportunities and digital rights management. THE CO-OPERATORS
POLICY SERVICES REPRESENTATIVE –CO-OPERATORS JULY 2014 – AUGUST 2017 Calgary, Alberta
• Completed 4 successful broker rollover acquisition projects.
• Provided underwriting and risk analysis support.
• Maintained and audited client data using Excel and insurance platforms.
• Ensured compliance and accuracy in multi-policy data management.
• Earned internal certifications including CoopLearn. RENOWORKS SOFTWARE INC
ACCOUNT EXECUTIVE - RENOWORKS JANUARY 2011 – SEPTEMBER 2013 Calgary, Alberta
• Grew desktop software sales from $1,500 to $3,000+ monthly.
• Increased visualization project delivery from 100 to over 400 annually.
• Conducted B2B cold outreach and CRM sales tracking (Salesforce).
• Collaborated cross-functionally to meet tight deadlines.
• Developed marketing content and proposals using Adobe Suite, MS 365 and other tools. CUSTOMER SUPPORT/ SALES ASSOCIATE - RENOWORKS OCTOBER 2010 – JANUARY 2011 Calgary, Alberta
• Trained clients on software use and managed technical support.
• Handled sales orders, payments, and client onboarding.
• Coordinated front desk operations and assisted with shipping/logistics.
• Led visualization projects using proprietary remodelling design tools. BELL CANADA
NETWORK DISPATCH COORDINATOR - BELL MAY 2008 – MARCH 2009 Calgary, Alberta
• Managed NOS technician scheduling across AB and BC regions.
• Coordinated urgent dispatches and parts logistics.
• Updated and maintained dispatch database systems. BUSINESS CLIENT SERVICES REPRESENTATIVE - BELL NOVEMBER 2006 – MAY 2008 Calgary, Alberta
• Served as Single Point of Contact (SPOC) for key enterprise clients (e.g., Trican Well Services).
• Provided high-level support, troubleshooting, and client escalations.
• Achieved customer service certification for excellence. CUSTOMER SERVICE REPRESENTATIVE- BELL MARCH 2006 – NOVEMBER 2006 Calgary, Alberta
• Handled billing inquiries, quotes, and account changes.
• Assisted with new hire training, coaching and onboarding.
• Recognized with internal award for customer service. 611 REPAIR SERVICES REPRESENTATIVE- BELL MARCH 2001 – SEPTEMBER 2001 Toronto, Ontario
• Provided repair support and technician dispatch in a high-volume call center.
• Logged and monitored escalated service tickets for critical repair needs.
• Liaised with internal departments to ensure timely service recovery.
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