Software Development Salesforce Com

Location:

United States

Salary:

Posted:

June 10, 2025

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Resume:

Sri Charan

https://www.linkedin.com/in/sri-cha-**0a07150/

PROFESSIONAL SUMMARY:

Over 10 Years of IT experience. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications.

Experience in Chatter and Integration’s Implementation.

Hands of experience on LWC Lightning Web Components.

Experienced in working closely with Business Analysis & Support Units and have experience in using OOD methodologies like Rapid Application Development & Test-Driven Development.

Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

Experience working with Force.com IDE and salesforce.com Sandbox environments.

Developed Apex controllers, Visualforce pages, and Lightning Components specific to Salesforce Cloud Craze.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

Used Force.com Web services API for implementing web services in the application for access to data from different users.

Strong knowledge of sales, marketing, service, and support automation.

Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Experience in administration, configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Experience in middleware technologies - XML & client-side technologies like AJAX, Java Script, and CSS.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

CORE COMPETENCIES:

Elaboration and Functional design

Development

Testing

Deployment

Postproduction support

TOOLS AND TECHNOLOGIES:

LWC (Lighting Web Components)

Apex and Batch apex

VF JS and CSS

jQuery

Cast Iron

SOAP & Rest integration

Oracle (SQL & PLSQL)

Unix

CERTIFICATIONS:

SALESFORCE.COM CERTIFIED ADMINISTRATOR (ADM 201)

SALESFORCE.COM CERTIFIED PLATFORM DEVELOPER 1

SALESFORCE CERTIFIED AI ASSOCIATE

SALESFORCE CERTIFIED AI SPECIALIST

PROFESSIONAL EXPERIENCE:

State Street Bank, TX Jul 22 – Present

Sr Salesforce Lead

Responsibilities:

Involved on creating Lightning Pages inside Lightning community Builder.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Extensively used JavaScript in lightning component controllers to manipulate the data and make it visible in Customer UI

Integrated OmniStudio components with Salesforce Lightning (LWC, Aura) for seamless user experiences across platforms.

Extensively created Apex classes, Apex Triggers, Test classes using core Object oriented concepts.

Built and managed Boomi processes for bi-directional data sync between Salesforce and ERP platforms (e.g., NetSuite, SAP).

Functioned as solution architect for large marketing initiative using Sales Cloud and Marketing Cloud.

Customized Sales Agreements, Forecasting Metrics, and Product Schedules to reflect client-specific manufacturing processes and KPIs.

Used JIRA (or Azure DevOps/Trello) to track and manage tasks, ensuring transparency and sprint velocity consistency.

Created connected apps for giving the Salesforce access for external apps and save those access tokens and consumer setting as custom settings for each environment.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed custom solutions for data masking, encryption, and access controls to safeguard PII.

Deployed code using Copado to the next environments also used back promotion feature.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Created custom metadata settings to configure Health Cloud.Created care plan template and also managed the health Cloud Permissions.

Developed and implemented secure Salesforce solutions for healthcare providers, ensuring HIPAA compliance and PHI protection.

Optimized storefront performance by analyzing and fine-tuning Salesforce CloudCraze configurations.

Integrated Salesforce with electronic health record (EHR) systems, ensuring seamless data exchange and PHI security.

As per business requirements, developed custom Lightning Components and used them in Lightning App Builder.

Designed and deploying a custom IoT-enabled field service solution, increasing first-time fix rates by 35% and customer satisfaction scores by 28%.

Evaluates business requests, gathers business requirements, analyzes, designs and develops innovative Force.com solutions to meet the business and end-users’ requirements.

Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application.

Create technical designs for new product functionality on Salesforce Platform.

Used Salesforce Lightning to delivers a modern, smart experience across every device

Extensively performed unit, Integration, Regression, End-to-End, User acceptance testing (UAT), Go-Live and post go-live testing.

Integrated Salesforce CloudCraze with Salesforce CRM to streamline order management and customer data synchronization.

Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Deployed the changes from Sandbox to Production.

Humana, NY Apr 19 – Jun 22

Salesforce Developer/Architect

Responsibilities:

Involved on creating Lightning Pages inside Lightning community Builder.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, sharing rules, Record Types, Public groups and Queues for the organization and setting up Field-level, Object-level security rules for each profile.

Worked on development of SFDC B-2-B solutions using Service Cloud Infrastructure.

Enhanced service cloud support with Email to Case, call center, Web to Case to enter generated cases to Case Object.

Connected OmniStudio tools with REST/SOAP APIs, ensuring secure and efficient data exchange with external systems.

Implemented data encryption and access controls to safeguard PHI.

Developed CloudCraze product functionality using frontend technologies like Java Script and CSS.

Experience in using Copado for deploying the code from sandbox to production.

Enabled real-time collaboration between sales and operations by integrating forecast data directly from Manufacturing Cloud into the ERP system.

Supported Salesforce platform events and outbound messaging to trigger real-time integration workflows in Boomi.

Experienced the Health Cloud Limitations like Display Limitations,Platform Encryption limitations,Behaviour and access limitations and Localization Limitations.

Extensively used the Base Lightning components like lightning data tables, lightning data service, Lightning pill in every Salesforce release.

Worked on lightning migration process, used latest Apex features like Switch statements, to refactor the Aura enabled Apex code.

Architected a seamless integration between Salesforce and legacy systems using MuleSoft, reducing data silos by 85% and improving cross-departmental collaboration efficiency by 60%.

Extensively used JavaScript in lightning component controllers to manipulate the data and make it visible in Customer UI

Extensively created Apex classes, Apex Triggers, Test classes using core Object oriented concepts

Applied best practices in caching, pagination, and performance tuning for OmniStudio DataRaptors & Integration Procedures.

Involved in the lightning implementation migration and used the lightning app builder for standard lightning components.

Created connected apps for giving the Salesforce access for external apps and save those access tokens and consumer setting as custom settings for each environment.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Involved in deploying the AppExchange applications and integrating with third party applications.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Understnding of Salesforce,Com sales cloud,Service Cloud and Force.com product offerings and Health Cloud Experience.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

As per business requirements, developed custom Lightning Components and used them in Lightning App Builder.

Evaluates business requests, gathers business requirements, analyzes, designs and develops innovative Force.com solutions to meet the business and end-users’ requirements.

Created more than 500 Users and assigned appropriate roles and hierarchies.

Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application.

Create technical designs for new product functionality on Salesforce Platform.

Used Salesforce Lightning to delivers a modern, smart experience across every device

Extensively performed unit, Integration, Regression, End-to-End, User acceptance testing (UAT), Go-Live and post go-live testing.

Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Deployed the changes from Sandbox to Production.

Environment: SFDC, Apex Language, Lightning Web Components, Force.com, Controllers, Triggers, Service Cloud, Process Builder, Workflow & Approvals, Workbench, Apex Data Loader, Salesforce.com platform, Web services, Apex Classes, Custom Reports, schedules apex, Dashboards, Sandbox data loading, Windows.

WellCare PCA,St Louis,MO Mar 16 – Mar 19

Sr. Salesforce Developer

Responsibilities:

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Worked with anonymous blocks that compiled and executed in Force.com IDE, also in integrating Salesforce.com with Google Apps like mails, calendar, docs, and sites.

Good hands-on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.

Built Customized reusable lightning component-UI Framework using Lightning Framework and aura framework.

Implemented Salesforce app and Lightning Experience events supported for one app container, Aura events and handlers for interactions between components.

Strong Implementation and rollout experience with Salesforce.com CRM (Sales & Service Cloud) and Force.com Platform.

Creating Web Services for handling requests and API and SAAS based applications using REST API.

Working Experience on Configuration, Customization and Development with Salesforce.com on Service Cloud.

Used Data Loader, ETL Cloud for insert, update, and bulk import or export of data from Salesforce.com subjects.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Good experience in integrating external applications with Salesforce.com both Inbound and Outbound by writing REST Callouts in Apex Classes.

Used Apex Data Types, Variables, Expressions, Assignment Statements, Conditional Statements, Loops, SOSL, SOQL Queries, Control and Exception Statements to invoke Apex triggers

Developed with various Salesforce.com Objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards

Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for past records to a certain date and added them to the archival database.

Developed various Custom Objects, Reports, Tabs, Components and Visual Force Pages and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics

Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements. Created profiles, roles and visibility settings

Implemented and used Salesforce.com web services to transfer data, implemented data migration using Informatica on demand and data loading using Data Loader, import wizard

Used the sandbox for testing and migrated the code to the deployment instance thereafter

Provide training and support to users on how to login, access and effectively use the System

Deployed customization and configuration using Force.com IDE and Force.com Migration Tool.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Lightning components, Wrapper classes, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Force.com IDE.

MSC Direct,New York,NY Mar 15 – Feb 16

Salesforce Developer

Responsibilities:

Customized Page layouts, record types, Access Controls and Communication Templates as per the organization requirements.

Administered and supported CRM application for 500 users in marketing, customer service and sales.

Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the REST services.

Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.

Designed Requirement documents and functional documents for the development team.

Created test scenarios on Sandbox environment and used Force.com component development wizard.

Knowledge on creating required configurations settings for CloudCraze to work properly.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Documenting and updating relates of Salesforce.com software and system administration focusing on Service cloud.

Customized Reports to track usage for productivity and performance of contact centers and their service teams.

Document and review technical design documents (TDD) and tests results.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Extensively worked on Sharing using Security Model and Security concepts

Worked on Custom Settings and Custom Labels and Static Resources.

Modifying profiles and Roles to meet the business requirement

Worked on Apex Classes, Triggers, Visual force pages and controllers.

Perform daily, weekly and monthly application health check at multiple sites.

Creation of Case Auto Response Rules, Case Assignment Rules and Email Templates.

Creation of Workflow and Processes flows.

Uploading the Supplier Accounts, Supplier contacts and data cleansing using data loader.

Extract the data from Salesforce using data loader/workbench for various management reporting needs.

Worked on Service now to raise production issues and used Jira to assign user stories with proper comment history.

Worked on different App Exchange Products (Docu sign).

Working exposure to Demand Tool, Financial Force, Salesforce Communities, Mobile Workforce, Salesforce1 Platform.

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Visual force Components & Controllers, Service Cloud, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Eloi Consulting - Hyderabad, India May 13 – Feb 15

Salesforce Developer

Responsibilities:

Used the Salesforce Lightning Design System (SLDS) in order to develop the Lightning Components.

Created the lightning components and added them into different communities.

Create a complete file Upload utility in Lightning, Apex Classes and SOQL so that Users can attach files in the form and upload them to Salesforce case record.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Developed custom REST Web Services in Salesforce and published for External applications for consuming.

Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.

Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Customized Service Cloud Console using Salesforce Console Integration Toolkit.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and

Dashboards that monitor the Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Designed various types Email templates for auto response to customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, SOSL, SOQL, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Education:

Bachelors,2012,Kakatiya Uninversity

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