Project Management Change

Ludmila Barkagan, MBA, CSM, Six Sigma Certified, Certified Change Management Professional

** ********* *****, ********, ** 08043

Mobile: 856-***-**** e-mail: *********@*******.***

Proficient in all software lifecycle phases, with expertise in program management and cross-functional team guidance. Strategic thinker blending servant and transformational leadership.

Fluent in all phases of the software development life cycle including program, product, and platform management,

business and user requirements, cross-functional team collaboration, user-centered design, change management and quality assurance.

PMI Member (New Jersey Chapter IT&T, SIG Risk Management (ID 668743).

PROFESSIONAL EXPERIENCE

Confidential Employer

Director of Project Management and Implementation Services 2020-Present

SELECT ACHIEVEMENTS:

Direct project management team, manage milestones, and coordinate with development, testing, and business teams, ensuring timely project delivery.

Manage RAID (Risks/Actions/Issues/Dependencies) log and ensure actions are completed in a timely manner.

Develop and implement a robust project/program management framework, leveraging best practices.

and industry standard tools by training, developing, and hiring Project Management staff.

Provide detailed project status reports, lead cross-functional team meetings, and coordinate with testing, development, and business teams, managing milestones and timelines effectively.

Develop conceptual and preliminary engineering documentation such as rough order of magnitude

project estimates and estimates for preliminary engineering costs. Encouraged and implemented process improvements.

Bridge gap between business, product, engineering, and operations teams, ensuring on time,

high- quality deliverables while proactively addressing risk, blockers, and dependencies.

Coach/Mentor a cross functional team of fifteen resources to deliver quality products.

Conceptualize and implement high-level project roadmaps and timelines, identifying key data sources,

subject matter experts (SMEs), and other critical dependencies.

Provide valuable input into Project Management Governance processes being developed.

Deliver Privacy Minimization Program ensuring compliance for 600+ cross-domain and division users.

Securus Technologies, Marlton, NJ

Public Safety Engineering Program Manager 2019 –2020

SELECT ACHIEVEMENTS:

Led cross-functional teams and provided project management leadership in the delivery

of complex projects from conceptual design to project completion.

Managed all aspects of major Public safety projects including establishment of the project charter

through successful project execution and project acceptance.

Enhanced Agile Software Development Lifecycle Process. Utilized Agile Scrum practices to help the team increase their velocity by 63%

Worked on Business Process Improvement utilizing Six Sigma methods. Enhanced utilization

of Waterfall Methodology throughout the organization to improve communications between Engineering, Product Management, and Business to provide more transparency across the departments.

Facilitated Release Planning, Sprint Planning, Backlog Refinement, and Retrospective meetings.

Developed and followed Scrum project management plan (Scrum Ceremonies).

Facilitated build requirements log (product backlog) with cost estimates and priority.

Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).

NBME, Philadelphia, PA

IT PMO Program Manager 2018 to 2019

SELECT ACHIEVEMENTS:

Managed the following Enterprise Projects utilizing Waterfall and Agile methodologies.

RAC and developed Rolling Upgrade approach for WBT Environment

Improved application availability by transitioning HTWBPD (Rackspace hosted Oracle database) to use a feature of Oracle called RAC (Real Application Cluster) which reduced applications down time for planned maintenance such as patching.

Utilized MDR Solutions (Managed Detection and Response) SIEM (Security Information and Event Management) using a service provider for the care and feeding of the solution and incidents response.

Automated portfolio management and resource management.

Monitored project estimates versus actuals while utilizing Microsoft Excel, HP PPM, and Microsoft SharePoint to provide weekly metrics.

CIGNA, Philadelphia, PA

CBX ECC Program /Project Manager 2017 to 2018

SELECT ACHIEVEMENTS:

Planned and delivered large-scale, medium to complex strategic initiatives involving a matrix of CIGNA constituents as well as external delivery partners through all phases of the SDLC (Waterfall and Agile).

Managed LDAP Platform Upgrade Program with nine work streams included corporate IT initiative to migrate Solaris-based applications to Red Hat Linux environment.

Replaced the existing directory product, Oracle Directory Server Enterprise Edition (ODSEE) with Oracle's next generation LDAP v3 compliant directory server, Oracle Unified Directory (OUD).

Managed cloud-based projects utilizing Agile and Waterfall Methodologies Recommended and enforced best practices and standards in SPD PMO management.

Estimated and tracked project financials, effective at resource and capacity planning.

Monitored project estimates versus actuals while utilizing Microsoft Excel, HP PPM, and Microsoft SharePoint to provide weekly metrics.

DITECH FINANCIAL Horsham, PA

Program /Project Manager 2016 to 2017

SELECT ACHIEVEMENTS:

Managed Development Project (Agile Methodology) for an Enterprise Data Warehouse (EDW).

Communicated project accomplishments and issues on a regular basis via written and verbal means to Senior Management, including the project sponsors who were the CFO, the CIO, and the SVP of Originations.

Managed the Robotics Automation program (26 Projects)

Assisted in deploying software applications to various environments (UAT, Staging, Production, BCP/DR)

Interviewed business users individually and in-group sessions to surface data requirements and to properly address open issues and planning activities.

Instilled standard reusable processes and established change management procedures.

Created opportunities to automate and enhance Change Management tools, environments, processes, and procedures.

Supervised and participated in logical and physical data structures creation, determined and defined business rules for data scrubbing, transformation, and data refresh frequencies.

Worked collaboratively across the entire suite of Encompass system to identify integration points to enable a streamlined, seamless rep and customer experience across multiple applications.

Managed Five9 dialer deployment (ORACLE public Cloud solution platform for Outbound Contact Center).

Worked with both technology and business partners to prioritize and scope scheduled releases with completion dates for each phase of the delivery lifecycle.

PHH MORTGAGE, Mt. Laurel, NJ

EPMO Technical Program 2015 to 2016

SELECT ACHIEVEMENTS:

Addressed EOL infrastructure components through hardware and middleware modernization.

Led technical project from initiation through completion, including phases such as planning, analysis, design development and implementation.

Managed the Citrix upgrade Project using SDLC methodology. This project involved Citrix environment hardware and software upgrades as well as Network expansion. This direct role required creating from scratch a front-end upgrade and infrastructure changes.

Assisted with support and development of PPM tools, templates, and processes.

Provided valuable input into PMO Governance processes being developed. Followed PMI-standardized methodologies. Leveraged/incorporated existing workflows for financial and status reporting functions from systems including Clarity.

Achieved seamless cloud migrations and integrations that were transparent to client customers, accomplished highly scalable and available applications under budget and with lesser hosting and maintenance costs.

JPMChase Wilmington, DE

Program /Project Manager 2012 to 2015

SELECT ACHIEVEMENTS:

Managed a global project team of twenty-five professionals, including developers in UDBA (User Developed Business Applications) project which resulted in improved product quality, and 10% cost reduction.

Assisted in developing software prototypes to internal and external customers early in requirements process to validate the business need and strategic direction of the project.

Collaborated with the broader business (e.g., finance, digital, customer service, marketing, sales operations, direct to consumer) to understand and support their project management requirements.

Managed the transformation and transition of several mission critical applications to the 'Managed Services' organization applying the full SDLC and ITIL methodologies.

Managed deployment of IT Risk controls to Business Developed applications. (UDBA's). Controls included Data Security, Change Management, Problem and Issue Management, Production Monitoring and Alerting, Data Integrity/Reconciliation.

Facilitated collaboration and alignment between Business, Application Operations Teams, QA Managers, Bank's Digital Channel environment, Release Managers, and Program/Project Managers to manage overall release plan.

Managed the following Projects: Remove Consumer Penalty Pricing, ABP Auto scripting, Amazon Prime Promos, KYC, Personalized Offers, INK Plastic Redesign, and NAICS.

Tracked actual spending against budget to ensure execution of portfolio within budget.

Managed scoping, resource planning and resource utilization for various initiatives identifying synergies and inter-program dependencies.

PSEG Newark, NJ

Delivery Manager 2011 to 2012

SELECT ACHIEVEMENTS

Planned, directed, and coordinated Infrastructure, Telecommunications (Aspect Remote Staff Centers upgrade, Davox upgrade, Software, and Application Development (SAP and non- SAP) related projects.

Ensured consistency of information sharing on the strategic initiatives across IT and the EPMO. Utilized COBIT methodology, tools (RPM), Clarity for IT Service Delivery for assigned capital, O&M, T&M projects.

Managed multiple vendors, including offshore resources: TCS, Corabella, and IBM.

Managed meter readers route optimization program. Program focused on meter readers' route optimization.

Deployed RouteSmart route optimization software managing team of thirty project team members, including IT SME's, Business SME's' and RouteSmart Technologies vendor resources.

RouteSmart Technologies software forms the backbone of organizations that are responsible for delivering or servicing millions of addresses daily.

Utilized Waterfall and Agile methodologies. Resulted in 1.5 million savings annually for the company.

Managed FMS Program- Fuel Focus is an automated fuel management system that supports continuous, real-time fuel management over any communication platform.

Assisted in developing fully integrated Fleet Management Software and Fuel Management Systems, as well as the Enterprise Asset Management (EAM) products for Public Works and Field Service Solutions for PSEG.

Managed team of twenty program team professionals, including vendor recourses. This resulted in $60000 monthly savings in gasoline costs.

Balanced multiple implementations simultaneously (between five projects concurrently)

Managed a data warehouse project in Oracle 9i and implemented a Business Intelligence reporting environment merging information from SAP ERP operational systems to provide business users with trending and forecasting information.

Timely and accurately updated of project status, cost and forecast information the Resource Program Management (RPM) IT project tool.

CONSTELLATION ENERGY GROUP Baltimore, MD

EPMO Service Delivery Manager 2010 to 2011

SELECT ACHIEVEMENTS

Managed Portfolio Development Programs and Projects using Microsoft Office Project Portfolio Server (MOPPS).

Assisted in tracking project related capital budgets - ensuring project expenditures are tracked & reported against the forecasted budget.

Utilizing Business Object provided reports to upper management.

AMALGAMATED LIFE INSURANCE COMPANY New York, NY

Infrastructure Program Manager 2008 to 2010

SELECT ACHIEVEMENTS

Directed the operational and support activities including risks management & compliance reviews, global systems analysis, application 'tailoring', software development and deployment of new compliance management solutions.

Managed several infrastructure projects from inception through completion following Project Management Life Cycle (PMLC), ITIL. Projects included data center migrations, hardware delivery/installation/upgrades, coordination of backups, disaster recovery testing, server consolidation, server decommissioning efforts, data storage: SAN/NAS requirements, middleware, and contingency planning.

KEYSPAN/NATIONAL GRID - New York, NY

EPMO Program Manager 2007 to 2008

SELECT ACHIEVEMENTS

Provided PMO leadership developing the IT Governance group organization structure.

Implemented tool sets (Gantt chart, Scorecard, Artifacts, MS Project) developed templates and project documentation.

Conducted advanced project management training sessions, including solution-specific methodologies, project planning/control, risk management. Established $10MM EPMO within KEYSPAN/ NATIONAL GRID.

INTERLINE BRANDS, Cherry Hill, NJ

Manager of IT 2005 to 2007

SELECT ACHIEVEMENTS

Managed diverse IT and business projects to be cost effective, remain in scope and meet defined business objectives.

Planned and executed a variety of company-wide HR and IT projects including data privacy mitigation and compliance.

Managed the design and implementation of 3+ data centers, applying technical expertise in Microsoft Infrastructures and database/security application servers in high availability/fault tolerance configuration built using HP Blade servers, Cisco Unified Computing and Servers(UCS), and VMware implemented various large-scale networks based on Cisco switches and routers using multicast routing, QOS, and Fortinet firewalls.

Organized, prepared, and implemented an array of projects that facilitate automation, efficiency, and cost savings, while requiring uncommon partnership and integration between the Human Resource and Finance teams.

Supervised and administered operational projects for Distribution services to reduce costs.

MBNA AMERICA Newark, DE

Vice President - Development, Technology Operations 1998 to 2005

SELECT ACHIEVEMENTS

In collaboration with the Executive Management Board and Global IT SVP's, planned, managed, and implemented a series of key projects that brought continuity, increased security, and efficiency, expanded global capabilities, and raised the bar for IT services.

SKILLS

SDLC

Agile/Scrum, Waterfall, Prince2, COBIT methodologies

Microsoft Office Suite, PPM Clarity, Remedy, JIRA

Industry frameworks (e.g., CMMI, ITIL, Six Sigma, Resource Program Management (RPM) IT project tool.

Fluent in Russian and Ukrainian.

EDUCATION

Master of Science degree in Business Administration and Engineering

University of Engineering - Odessa, Ukraine

Master of Science degree in Mathematics and Physics

University of Education and Science - Moscow, Russia

Contact information for references available upon request.

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