Social Media Talent Acquisition
Resume:
Candis Banks
Humble, TX *****
*************@*****.***
Professional Summary
With over 10 years of experience in office management, dispatching, and HR functions, I am confident in my ability to contribute effectively to your team. In my most recent role at Exodus A/C Mechanical, I successfully managed budgets, communicated with various stakeholders, organized meetings and events, supervised administrative staff, and implemented office administrative systems. Additionally, I have experience in financial administration and social media management.
I have a Bachelor's degree in Sports Marketing and Media from Full Sail University along with a Certification in Medical Billing and Coding from Altierus Career College. My skills include recruiting, negotiation, interviewing, financial report writing, talent acquisition, HR sourcing, live chat support ATS usage among others.
At Granville Logistics Inc., as an Account Manager/Dispatcher for trucking operations,I effectively coordinated freight deliveries by managing drivers' schedules,routes,and communicating efficiently with both drivers and customers. Moreover,I have strong problem-solving abilities,time management skills,and proficiency using dispatching software for load management. My experience at AlliedBarton Security Services as a Site Supervisor equipped me with the necessary leadership skills to manage teams effectively.I also possess compliance knowledge ensuring adherence to company policiesand local regulations.
I am excited about the opportunity to discuss how my background,specialized skills,and enthusiasm can be beneficial for your team. I would welcome the chance for an interview where we can further explore how I can contribute to achieving your company's goals. Work Experience
Office Manager/Dispatcher/ HR Manager
Exodus A/C Mechanical-Stafford, TX
January 2019 to February 2025
Managing budgets: Preparing budgets, monitoring expenses, and overseeing payroll Communicating clearly and effectively with clients, suppliers, technicians, and senior management Organization: Organizing meetings, events, and conferences, and managing databases Administrative tasks: Handling correspondence, complaints, and queries, and preparing letters, presentations, and reports
Staff management: Supervising and monitoring administrative staff, and organizing induction programs for new employees
Policies and procedures: Implementing and maintaining office administrative systems, and ensuring health and safety policies are up to date
Financial administration: Assisting with HR and finance functions by keeping personnel records up to date, arranging interviews, and updating financial documents Social media: Managing the company's social media channels Customer Service:
Answering customer calls and inquiries
Scheduling service appointments
Handling customer complaints and resolving issues
Providing estimates and quotes for repairs or replacements Dispatching Technicians:
Assigning technicians to service calls based on availability and location Communicating job details to technicians
Monitoring technician progress and ensuring timely completion of jobs Financial Management:
Generating invoices and processing payments
Tracking accounts receivable and payable
Maintaining accurate financial records
Preparing reports on company revenue and expenses
Office Administration:
Managing office supplies and inventory
Maintaining employee files and records
Coordinating office events and meetings
Overseeing office equipment maintenance
Staff Management:
Hiring and onboarding new administrative staff
Training and developing administrative staff
Assigning tasks and managing workload
Compliance:
Ensuring adherence to company policies and procedures Maintaining compliance with local regulations
Develop competitive strategies with organizational goals. Build talent pools and sourcing channels through strategic partnerships. Address workforce needs and collaborate with various departments for talent development. Application of the recruitment process according to federal contracting guidelines such as sourcing, tracking, outreach reporting etc.
Oversee administrative tasks related to recruitment documentation. Maintain relationships with internal and external stakeholders, providing timely feedback throughout the recruitment process.
The role entails facilitating a range of meetings with colleagues and senior management. Perform other duties as assigned. goals.
Build talent pools and sourcing channels through strategic partnerships. Address workforce needs and collaborate with various departments for talent development. Complete Hiring and recruitment process
Site Supervisor
AlliedBarton Security Services-Houston, TX
June 2016 to July 2024
Answer phones, watch cctv cameras, perform radio checks and perimeter checks EMS Dispatcher
Concord EMS-Houston, TX
December 2020 to November 2022
Works with angel track software
Account Manager/Dispatcher
Granville Logistics Inc-Houston, TX
January 2019 to May 2021
As a trucking dispatcher i was responsible for managing truck drivers' schedules and routes by coordinating freight deliveries, arranging shipment pickups, assigning loads to drivers, and communicating with both drivers and customers to ensure timely and efficient transportation of goods; key duties include scheduling pickups and deliveries, reviewing driver logs, providing shipping details, and resolving any issues that may arise during transit. Key responsibilities of a trucking dispatcher:
• Load planning: Finding suitable freight loads for available trucks based on driver location, truck type, and customer requirements.
• Route optimization: Creating efficient routes for drivers considering traffic, weather conditions, and delivery deadlines.
• Driver communication: Regularly contacting drivers to update them on load details, delivery schedules, and any changes to routes.
• Customer interaction: Communicating with shippers and receivers to coordinate pickup and delivery times, address concerns, and provide shipment status updates.
• Log management: Reviewing driver logs to ensure compliance with hours of service regulations.
• Dispatching assignments: Assigning loads to drivers based on their availability, qualifications, and preferred lanes.
• Problem-solving: Addressing issues like unexpected delays, mechanical problems, or customer concerns.
• Documentation: Maintaining accurate records of shipments, driver schedules, and communication logs.
• Strong communication skills: Ability to effectively communicate with drivers, customers, and other stakeholders over the phone and through electronic platforms.
• Organizational skills: Managing complex schedules and prioritizing tasks to ensure efficient operations.
• Geographical knowledge: Understanding road networks, state regulations, and different regions to plan optimal routes.
• Attention to detail: Accurately recording shipment information and driver details to avoid errors.
• Time management: Meeting deadlines and managing tight delivery schedules.
• Problem-solving abilities: Quickly identifying and resolving issues that may arise during transit.
• Computer proficiency: Using dispatching software to manage loads, track drivers, and communicate with clients.
Account Manager
Build relationships, secure profitable business, and increase market share.
● Prospects, calls on and lands new customers to create and continuously growing personal book of business and generate new revenue.
● Provides exceptional customer service and support by frequently and proactively reaching out to customers to establish rapport, deepen working relationships, and win revenue-generating opportunities.
● Perform daily operations for customer accounts including load entry and monitoring, coordination of freight movements, customer communication, and management of customer needs.
● Identify organic growth opportunities for current customers.
● Prepares bids on lanes and submits RFQs as requested.
● Provides backup support for other team members as needed. EMS Dispatcher/Office Assistant
Best Care EMS-Houston, TX
November 2016 to April 2019
Answer calls for emergency and non-emergency transports Assess priority of patient complaint
Select appropriate unit to respond to calls for service Give information to crew about patient
Assist crew with routes and directions
Track crew movements via GPS tracking and suggest routes to avoid traffic / closures Track times for calls that come through central dispatch Update patients and facilities on ETA's
Document call information, times and mileage on computer program. Collect insurance (Medicaid, Medicare,BCBS etc)information and verify that they are eligible for rides verify if a patients insurance covers private ambulance trips Dispatcher/Customer Service Representative III
Metro Transit Authority-Houston, TX
October 2012 to October 2016
Responsibilities
(Call center)communication with the drivers and the patrons of metro lift which is a para-transit i am also responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. Security Officer Dispatcher III
LoneStar delivery and process-Houston, TX
October 2015 to May 2016
Responsibilities
(Call center)Provide quotes to clients, call driver to give them new orders, place orders for specimens,items that need to shipped through FedEx and all major airlines and large shipments, check box, flatbed and small trucks along with cars
Skills Used
Multitasking
Assistant Manager
Dominos Pizza-Houston, TX
May 2012 to January 2015
Counting inventory and supplies on a nightly basis Analyze labor and sales on a continual basis
Ensure facility and equipment cleanliness based on company standards Efficient employee supervision
Interviewing, hiring and onboarding new team members Preparing and packaging food products
Cleaning and maintenance of the store and its equipment Rotating commissary deliveries
Assistant General Manager (AGM)
Pizza Hut-Houston, TX
July 2010 to December 2012
Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence.
• Directly perform hands-on operational work on an on-going basis to train employees, respond to customer service needs and for the purpose of role-modeling appropriate skills and behaviours in the restaurant.
• Must consistently demonstrate HWWT principles and utilize HWWT recognition programs.
• Assist in the management of day-to-day operations by managing labour, counting and ordering inventory and supplies and developing the restaurant team.
• Supervise others effectively and coordinate their work efficiently.
• Analyze sales, labour, inventory and controllables on a continual basis and take corrective action to meet or achieve daily or weekly margin and sales growth targets.
• Assist RGM in preparing financial plans.
• Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed.
• Ensure that facility and equipment are maintained to company standards on a day-to-day basis.
• Recruit and select qualified, high energy team members using approved tools and systems.
• Assist RGM with staffing plan development.
• Train and develop Team Members, Shift Leaders and Shift Managers.
• Provide feedback at the Team Member, Shift Leader and Shift Manager levels.
• Assist RGM with performance management issues and apply progressive discipline when appropriate.
• Work closely with RGM in the case of corrective actions or terminations.
• Assist RGM in preparing action plans to address in-store issues and have ability to effectively communicate these plans to the team.
• Assist RGM with local restaurant marketing activities.
• Actively assist RGM with all new product rollouts.
• Develop and maintain relationships with suppliers, franchisees and other corporate contacts. Customer Service Representative
ACS-Houston, TX
November 2006 to March 2011
Call center customer service and retention. For sprint Education
Bachelor's degree in Sports Marketing and Media
Full Sail University-Florida
Present
Certification in Medical Billing and Coding
Altierus Career College-Houston, TX
March 2020 to July 2021
Skills
• Recruiting (5 years)
• Negotiation (5 years)
• Interviewing (10+ years)
• Financial Report Writing (8 years)
• Talent Acquisition (5 years)
• HR Sourcing (6 years)
• Live Chat (5 years)
• ATS (5 years)
• Dispatching (10+ years)
• PeopleSoft (6 years)
• Performance Management (9 years)
• SAP (10+ years)
• Office management (10+ years)
• Employee Orientation (8 years)
• Dispatch (10+ years)
• Administrative experience (10+ years)
• Management (10+ years)
• Accounts Receivable (5 years)
• CCTV (10+ years)
• Payroll (8 years)
• Human Resources Management (6 years)
• Event Planning (5 years)
• Help Desk (5 years)
• Auditing (4 years)
• Pricing (8 years)
• Box Truck Experience (5 years)
• Financial Planning (8 years)
• Financial Management (5 years)
• Workers' Compensation (2 years)
• Project Management (5 years)
• IT Support (5 years)
• Compliance Management (5 years)
Certifications and Licenses
Driver's License
Additional Information
I have an Organizations called Brunchin Boy Mom and starting a pod cast called Backseat Sports Talk with my Twinnn
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