Customer Service Representative

*** ********* ** *, ************* ***** •

LOVEEVANS541@GMAILCOM • 215-***-****

LOVE EVANS

PROFESSIONAL SUMMARY

Babysitter and customer service professional with experience fostering learning and ensuring safety for children, as well as efficiently managing high-volume customer interactions, Demonstrates strong time management, empathy, and organizational skills, contributing to cross-functional projects and mentoring team members. Known for creative problem-solving and maintaining meticulous records, with a focus on enhancing communication and operational efficiency.

EMPLOYMENT HISTORY

BABYSITTER Jan 2022 - Present

Philadelphia, Pa

•Ensure child safety and well-being, Foster learning through engaging activities, Maintain open communication with parents, Adapt to diverse needs and personalities.

•Create fun, educational experiences. Manage daily routines efficiently. Cultivate positive relationships. Encourage curiosity and creativity in children,

•Meticulously track schedules and dietary needs Implement age-appropriate activities, Maintain a clean, safe environment. Document daily progress and milestones.

CUSTOMER SERVICE REPRESENTATIVE Jun 2023 -Jan 2024

Logisticare Remote

•Managed highA'01Ltme calls, resolving customer issues efficiently. Implemented new process that reduced average call time, improving overall service quality.

•Worked closely with dispatch team co optimize transportation logistics, Contributed to cross-functional projects, enhancing interdepartmental communicatiom

•Maintained meticulous records of customer interactions and service requests. Ensured accuracy in scheduling and data entry, mtnvmwrng errors,

•Provided empathetic support to clients with diverse needs. Mentored new team members, sharing best practices for effective customer engagement.

•Maintained precise customer interaction records and service request logs, Ensured data accuracy in scheduling, minimizing errors and improving operational efficiency.

SKILLS

Time Management, Empathy, Organizational Skills, Creative Problem Solvingu

EDUCATION

HSD Jan 2023 - Present Penn Foster Remote

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