Customer Service Administrative Support

TRAVICA JOHNSON

Green Park District, Falmouth P.O, Trelawny

Phone: 876-***-**** 876-***-****

Email: ****************@*****.***

Professional Summary

Dedicated and adaptable professional with over 5 years of experience in customer service, hospitality, and administrative support. Proven ability to handle client needs, resolve issues efficiently, and deliver high-quality service in fast-paced environments. Strong communication, problem-solving, and teamwork skills, with a commitment to exceeding expectations and contributing to organizational success.

Core Competencies

Customer Service Excellence, Hospitality & Guest Relations, Conflict Resolution, Team Collaboration, Sales Support, Multitasking & Time Management, Housekeeping Operations and Communication Skills

Professional Experience

Room Attendant

Iberostar Rosehall Beaches and Spa – Sept 2024 to April 2025

Maintained guest rooms according to hotel standards

Responded promptly to guest requests and complaints

Ensured cleanliness, comfort, and satisfaction throughout guest stays.

Bartender

Moorefield Sports Bar – Jun 2023 to Jul 2024

Prepared and served beverages to customers in a busy bar setting

Handled cash and card transactions efficiently

Maintained inventory and cleanliness behind the bar

Sales Representative

Centerfield – Dec 2021 to May 2023

Promoted products and services to potential customers

Handled customer queries and processed orders

Met and exceeded sales targets consistently

Collections Agent

Teleperformance – Jan 2019 to Nov 2021

Contacted clients to recover outstanding balances

Negotiated payment plans and updated account records

Provided excellent customer support under strict compliance standards

Education & Certifications

Heart Trust/NTA

Customer Service Level 1 & 2 (Certificate)

Tiling Level 2 (Certificate)

Western Hospitality Institute

Hospitality Studies Nov 2016 – Oct 2017

Women’s Centre Foundation

General Education Feb – Jul 2016

Mount Alvernia High School

Attended: Sept 2012 – Feb 2015

Academic Qualifications

City & Guilds: Level 2 Mathematics and English (Distinction)

CSEC: English Language (Grade 1), Mathematics (Pending), Human & Social Biology (Pending), EDPM (Pending)

Skills

Excellent Listening & Communication

Team Building & Collaboration

Decision Making & Problem Solving

Organizational & Multitasking

References

Ivanhoe Gordon – Justice of the Peace 876-***-****

Ayende Lawrence- Businessman/ Past employer/ 658-***-****

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