Customer Service Food

SHAWNTANNA BECK

**** ******* ******, ********, ** 33811

Phone: 352-***-****

Alt Phone: 863-***-****

Email: ************@*****.***

Ability Summary

I have alot of experience and background in working food service industry and also with computers and telemarketing and customer service. I can access the programs quickly to make them run efficiently for me so I can excel at the work that has been given to me. I work very good under pressure and stress because the customer is calling in so I show empathy and have good listening skills. I love competion and sales and strive to work hard because I am passionate about talking to people because I am not shy at all. I love people and talking to them. Therfore the experience has been carried over from all the years I have been a waitress has proved to serve me well when it comes to working with the general public and customers. Whether it is serving food in a fast paced enviroment or in a enviroment when calls come in I handle myself very well when it comes to understanding the needs of what the customer wants. I have amazing patience because no one person has the same problem or isssue and to understand them and listen to what they are saying and to come up with the solution together makes everyone happy.

Employment History

04/2014 - 04/2025

waitress

Breakfast Station, Leesburg, FL

I took orders ran food cleaned tables did running sidework worked in a team enviroment. I love working with people and the pace of the restaurant was fun and something i have enjoyed very much. I provided great guest experiences and have plenty of amazing reviews from customers

03/2012 - 07/2014

cook

kfc, Bushnell, FL

I was hired to be a cook for the chicken but became buffet server cashier food prepaper anywhere that they needed me i filled the position

08/2009 - 12/2010

Customer Service Representative (CSR)

Sykes, Lakeland, FL

I worked for a company called Service Experts which is a heating and cooling company within this call center. My primary responsiblity was to work outbound to sell tuneups for thier air conditioner or heating sytem at a special price. I was a top seller which brought monthly incentives. My second responsibility was to do inbound customer service and take various kinds of calls which would be for repair or book appoinments or send out for the technicians to the right job sight. My last responsibility was to work as a dispatcher and this was a huge responsibility because you had to keep track of supervisors and thier techs and the parts depatment and the customer care center and relay the calls between all of them to make sure the tech arrived on time.

02/2010 - 09/2010

Waitress

Dennys, Lakeland, FL

My primary job was to be a day server. And this responsibility was very fast paced and to make sure you got the guest sat and the beverage right away and then to take thier order in a prompt manner while keeeping your cool and being professional and tending to other guests that would need such things as a refill or to go box or condiments or just to talk because they needed a smile and a friend because it was service with a smile. I really enjoy this kind of work because you stay active and work as a part of a team to keep the guests coming back to a friendly and clean enviroment and good food.

10/2007 - 01/2009

sales rep

sph marketing, lakeland, FL

I was responsible for dsl sales and fios sales. i was the supervisor in my department after a year. When i did that i helped the pther reps set up packages and handle plans and dealt with unhappy customers. I was in charge of the depatments analysis deparment and handling the training classes.

02/2000 - 08/2008

server

ihop, lakeland, FL

I was responsible for handling the general public. I was to take food orders and deliver the food and handle cash. I was to ensure the customer had a great dining experience by being an outstanding server. i loved my job and the pace of the enviroment and the hard work that went along with it left me with a feeling of satisfaction of a job well done.

05/2005 - 07/2006

CASHIER

WALMART, BARTOW, FL

TO RUN THE REGISTER TO STOCK AROUND ME TO TAKE INVENTORY AND TO ERUN THE CUSTOMER SERVICE DESK

10/2003 - 04/2006

HEAD SERVER

SONNY BBQ, LAKELAND, FL

i WAS RESPONSIBLE AS A SERVER SUPERVISOR ON THE FLOOR. i WAS VERY EFFICIENT IN TAKING ORDERS MAKING SCHEDULES AND BEING OPEN TO IDEAS OF OTHER EMPLOYEES. I WAS RESPONSIBLE FOR CHECKING OUT SIDEWORK AND BEING A LEADER FOR THE OTHER SERVERS SO THEY COULD LOOK UP TO SOMEONE.

12/1999 - 04/2002

customer service rep

ict group, lakeland, FL

I was contracted for sprint and verizon to handle business account for them and to make sales and commisions off of them

Education and Training

None Specified

Occupational Licenses and Certificates

06/2024

safety food manager

state of florida

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