Customer Service Relations
Resume:
Se’ Myra D. White
**** ******* **** **, *********, NC 28262
***********@*****.***
Objective
I am Seeking a position in a reputable organization, where I can apply my skills and experience, to excel and exceed expectations in Customer Service and Customer Relations, while becoming a great asset to the company’s profits and progress.
Education
Associates degree
Psychology Major
Central Piedmont Community College
High School Diploma from Lincoln Academy Houston TX
Skills
Microsoft Word, PowerPoint, Excel WPM 50-60; KPH 9,000-11,000
Operated, Maintained and Adjustment on Automated Equipment (Blood Transfusion, ALYC Plasma Machine, Phlebotomy AccuVein Equipment)
Great Leadership abilities, Works well with others, Excellent customer service skills
Strong Phone and Computer skills in Microsoft Office products and Company Software
Honors/ Activities
Volunteer, Daycare Assistant
Volunteer, Office Receptionist at Life Skills
Participant of the Carmel Track Team
Work Experience
Town and Country Ford (May 2024-Present)
BDC Coordinator
Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients.
Effectively utilize lead management tools.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator
Respond to phone and internet inquiries with courtesy, accuracy and professionalism.
Affinity Apparel (July 2016- Jan 2020)
Head of Operations
Prepared source data for computer entry by compiling and sorting information
Maintained data entry requirements by following data program techniques and procedures
Consult with customers by telephone in order to provide new and stored order information
Octapharma Plasma (Aug 2015- July 2016)
Donor Floor Technician Director
Operated the plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions.
Extracted and properly disposed of used needles from donors. Removed and cleaned contaminated blood from donation sites
Monitor donors and maintain awareness to any reactions to ensure donor safety.
Ensured donors confidentiality, greeted and acknowledged donors there assigned donation area.
Hendrick Volkswagen, Honda, and Kia of Concord (Aug 2013- Aug 2015)
Administrative Assistant
Consult with customers by telephone or in person in order to provide information about their vehicles and services, or to obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Communicate with the team to insure accuracy with customers
Smarts Firm (May 2010-April 2013)
Junior Accountant
Maintained accurate and up to date records of financial transactions, including income, expenses, assets, and liabilities
Assisted in financial planning and decision making
Preparing and filing tax returns, ensuring compliance with tax regulations and laws
References Available Upon Request
Contact this candidate