Customer Service Social Media
Resume:
Frejya Fox-Stephenson
Hillsville, VA *****
*************@*****.***
Professional Summary
I am a Philomath with many skills including culinary and creations. I have excellent marketing, customer service and facility oversight skills coupled with more than 15 years of experience. Highly effective and comfortable working with people at all organizational levels. In Addition to seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, I utilize excellent time management and problem-solving skills, Supervisory Skills. Skilled in performing Strategic
Planning, Contract and Vendor Management. External and Public Relations Crisis Management. Disaster & Crisis Care management. People conflict Management, Hiring and Training, Development Budget Management .Donor Management, Fundraising Events, Social Media Platforms, Contract Bid Proposals, Strategic Partnership, Social Perceptiveness, and monetizing. Willing to relocate to: Hillsville, VA - Winston-Salem, NC Authorized to work in the US for any employer
Work Experience
Executive Chef
HCA Healthcare-Blacksburg, VA
January 2023 to Present
• Led a team of 54 culinary professionals in the creation and execution of innovative menus, resulting in increased customer satisfaction by 67%
• Developed and implemented cost-effective strategies to optimize food purchasing, reducing expenses by 38% while maintaining high quality standards
• Collaborated with suppliers to source fresh, seasonal ingredients, ensuring the highest level of taste and presentation for all dishes
• Created and standardized recipes for consistent quality across multiple locations
• Trained and mentored junior chefs on proper cooking techniques, menu development, and adherence to health and safety regulations
• Maintained a clean and organized kitchen environment according to sanitation guidelines to ensure compliance with health department regulations
• Participated in industry events such as culinary competitions or charity dinners to showcase skills, network with peers, and stay updated on latest trends Executive Chef
Breaking Bread Caterers-Hillsville, VA
January 2018 to Present
• Led a team of 28 culinary professionals in the creation and execution of innovative menus, resulting in increased customer satisfaction by 300%
• Developed and implemented cost-effective strategies to optimize food purchasing, reducing expenses by 30% while maintaining high quality standards
• Oversaw kitchen operations, including food preparation, cooking techniques, and plating presentations to consistently deliver exceptional dining experiences
• Trained and mentored junior chefs on proper cooking techniques, menu development, and adherence to health and safety regulations
• Conducted regular inspections of food storage areas to maintain freshness standards and prevent spoilage or contamination issues
• Maintained a clean and organized kitchen environment according to sanitation guidelines to ensure compliance with health department regulations
• Participated in industry events such as culinary competitions or charity dinners to showcase skills, network with peers, and stay updated on latest trends Sous Chef
Virginia Tech-Blacksburg, VA
January 2018 to January 2023
Shift Manager
Ruby Tuesdays
January 2012 to January 2020
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage hourly employees, including conducting performance evaluations, coaching and discipline.
• Reviewing applications, interviewing, and making recommendations to hire Hourly employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Providing, directing and scheduling Front of House and Back of House training.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Follow Operations Playbook to ensure consistent daily operations.
• Utilize a digital manager logbook to communicate shift notes, product needs, equipment repairs and staffing notes with the management team.
• Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained.
• Manage food, supplies and liquor costs by conducting weekly inventory.
• Understanding, managing, and practicing safe food handling procedures.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Verify that all food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
• Responsible for execution of new initiatives including new product and menu rollouts.
• Lives our core values every day: Lead Boldly, Care Deeply, and Tell the Truth. Instructor.
Education
Master of Arts
Campbell University - Buies Creek, NC
August 2005
Skills
• Resident's rights
• Supervising experience
• Fine dining experience
• Micros POS
• Human resources
• Management (10+ years)
• Food industry
• Training & development
• Dietary department experience
• Event Planning
• Accounts payable
• Catering
• Program management
• Microsoft Powerpoint
• Budgeting
• HACCP
• Restaurant experience
• Presentation skills
• Bartending
• Team management
• Hospitality
• Retail management
• Customer service
• Casual dining experience
• Menu planning
• Pricing
• Office management
• Banquet experience
• Minority/ women owned business owner
• Word processing
• Relationship management
• Culinary experience
• Guest services
• Food production
• Cooking
• Writing skills
• Shift management
• Microsoft Office
• Customer relationship management
• Social media management
• Account management
• Serving
• Cash register
• Kitchen management
• Marketing
• Communication skills
• QuickBooks
• Analysis skills
• Organizational skills
• Store management
• Cash handling
• Sales
• Windows
• Strategic Planning
• Financial acumen
• Food safety
• Microsoft Word
• Resort
• Banking
• Kitchen experience
• Time management
• Employment & labor law
• Upselling
• Personal assistant experience
• Sanitation
• Interviewing
• Food handling
• Bilingual
• Management
• Microsoft Outlook
• Profit & Loss
• Conflict management
• Merchandising
• Nutritionist (2 years)
• Nutritionalist (1 year)
• Google Docs
• Hotel experience
• Computer skills
• Microsoft Excel
• Guest relations
• Forecasting
• Fair Housing regulations
• Payroll
• Spanish
• Mentoring
• POS
• Restaurant Management
• Leadership
• Business development
• Schedule management
• Events management
• Vendor Management
• Chef
• Negotiation
• English
• Culinary Experience
• Food service
Certifications and Licenses
Food Handler Certification
CPR Certification
First Aid Certification
Food Safety Certification
ServSafe
Certified Facility Manager
AED Certification
Driver's License
January 2024 to January 2034
Safe Quality Food Certification
February 2024 to February 2029
Contact this candidate